Tía Carmen - Phoenix

Review summary

1. C

   Cody

   Phoenix

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved Tia Carmen! It was an incredible experience from beginning to end - from the culinary craftsmanship to the amazing service! HIGHLY recommend.
   

   Tía Carmen - PhoenixResponded today

   Dear Cody, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our exceptional combination of seamless service and culinary excellence. We are grateful for your recommendation and look forward to seeing you again soon. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
2. B

   Bryce

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The tomahawk was on point. Great ambiance. Relaxing and comfortable.
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Bryce, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our wonderful ambiance and delectable food. We hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
3. K

   Karen

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Nothing about this restaurant would bring me or my guest back again. Parking & accessibility to restaurant was a turn-off with many steep stairs in & out to get to restaurant. Very POOR food presentation except for kabobs. (2) appetizer selections left uneaten, (1) (plantains) sent back for dry & tasteless. Sea Bass & trout main course fair - too many bones in trout after server deboned. Sea bass very peppered; potato side was AWFUL with taste of ‘leftover’ lukewarm potatoes topped with unappetizing MOUND of parm cheese thrown on top…AWFUL. Most everything highly ‘peppered.’ Service was the best part. Noise level awful. $158 for (2) guests (food only, no drinks) not including tip. Value of meal quality POOR.
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Karen, We are disappointed to know you did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team so we can work to improve in the outlined areas, and we appreciate the feedback. It is also disappointing that you were disturbed by some noise issues while you were here. We are grateful for all your feedback, and we hope to have another chance to serve you better in the future. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
4. K

   Kristel

   Phoenix

   14 reviews

   4.0

   14 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Highly recommend this as a private party of 2 or a group brunch location. The outdoor seating has private cabana-nooks and there are spacious comfie couch seating areas for larger groups. The food is absolutley fantastic. There is a falconer who carries around a Harris hawk to discourage grackles and sparrows from the harassing guests food. We got mimosas for the group and it was so much fun having our own sharable bottle of sparkling wine. There is a variety of mix ins for mimosas in the restaurant buffet area which just made it all the more fun. Thank you Marriot for the fun time!
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Kristel, Thank you for dining with us and sharing your review. We believe that food is more than just a meal, it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. Thank you for mentioning how much you enjoyed our beautiful ambiance and authentic menu. We are grateful for your recommendation and look forward to serving you again! Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
5. D

   David

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We (couple) were seated outdoors at our request in the early evening and the ambiance was top rate and very intimate. Food quality was excellent and service by our server Tim was over the top great - one of the best servers we have ever had the pleasure of dining with. Tim’s knowledge of the menu and wine list were great and really elevated our experience. Definitely would return and would request Tim if he was available. This guy belongs in a top restaurant in NYC, Chicago, or LA so I hope Marriott takes care not to lose him.
   

   Tía Carmen - PhoenixResponded 2 days ago

   Dear David, Thank you for spending your evening with us and for the generous review. We are pleased to know that you had an exceptional dining experience and that our associates did a great job taking care of you. Our devoted team works incredibly hard, and we will enjoy sharing your kind remarks with them, especially Tim. We are also happy you could relish the delectable food we have to offer as well. We all look forward to seeing you again at Tia Carmen. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
6. S

   Steve

   Denver

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Absolutely lovely experience! Authentic and unique Southwest cuisine in a beautiful setting. We chose to sit outside where it was a little chilly but the heaters helped! The staff was amazing! Cant wait to return!
   

   Tía Carmen - PhoenixResponded 4 days ago

   Dear Steve, Thank you for dining with us and sharing your review. We believe that food is more than just a meal, it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. Thank you also for mentioning how much you enjoyed our authentic food and beautiful ambiance, along with our attentive service. We are grateful for your business and look forward to serving you again! Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
7. A

   Anne

   Jacksonville

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an incredible meal! The food was outstanding and the team who took care of our table was professional, gave great recommendations, and were knowledgeable and attentive. Highly, highly recommend!
   

   Tía Carmen - PhoenixResponded 5 days ago

   Dear Anne, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our authentic food and attentive service. We are grateful for your recommendation and hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
8. B

   Bernard

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Nice ambience but device impossibly slow. Noise level excruciating. Acoustics need fixing
   

   Tía Carmen - PhoenixResponded 5 days ago

   Dear Bernard, We truly apologize for anything other than a seamless, memorable dining experience and that you felt we lacked in some areas while you were here. Your comments will be shared with our team, and we will use them to improve going forward. We want every guest to experience the spirit and love of our restaurant, and we hope you will give us another opportunity in the future. Thank you for taking the time to leave your review. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
9. E

   Erica

   VIP

   Washington DC

   1 review

   1.0

   1 review

   Dined on 10 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Took 90m to get food. 8:45 reservation. No clear understanding of why it took so long.
   

   Tía Carmen - PhoenixResponded 3 days ago

   Dear Erica, Thank you for choosing us for your recent meal. We are concerned about the issues you encountered and would like to apologize for your experience. We appreciate your honest feedback, and we will follow up with our team as we are committed to providing an exceptional visit to every guest. We hope to have another opportunity to show you the hospitality you deserve, and we wish you all the best. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
10. A

    Alvin

    Central Georgia

    1 review

    5.0

    1 review

    Dined on 10 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great restaurant, great food, and ambience. Enjoyable experience.
    

    Tía Carmen - PhoenixResponded 7 days ago

    Dear Alvin, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our food and ambiance. We hope to see you again soon. Atentamente, Maritza Portillo General Manager
    

    Is this helpful?

    Report