Tía Carmen - Phoenix

Review summary

1. K

   Kathy

   VIP

   Cincinnati

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wait staff was wonderful. I ordered the sea bass. Very good and nice portion size! I had a side of Brussel sprouts that was big enough to share. All very good.
   

   Tía Carmen - PhoenixResponded 5 days ago

   Dear Kathy, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our authentic food and attentive service. We are grateful for your feedback and hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

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2. W

   Wendy

   Chicago

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful restaurant. We tried many different plates and all were great. Don’t miss the vanilla flan for dessert.
   

   Tía Carmen - PhoenixResponded on 26 January 2025

   Dear Wendy, We were pleased to read about your recent visit to Tia Carmen and how fantastic your experience was! Our menu is based on the indigenous food culture and ingredients sourced from local Arizona farmers and ranchers, celebrating farmers, the community, and the land. It is wonderful to hear how much you loved Chef Sosa's mix of tradition and modernity. We appreciate you mentioning how the vanilla flan was perfectly executed. Thank you for telling us about your visit; we look forward to seeing you soon. Atentamente, Maritza Portillo General Manager
   

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3. R

   Raj

   Portland

   3 reviews

   5.0

   3 reviews

   Dined on 20 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful experience! It was a Sunday night so the restaurant was not crowded at all. Very gracious service and the food and drinks were fabulous! Will definitely be back!
   

   Tía Carmen - PhoenixResponded on 21 January 2025

   Dear Raj, We strive to provide an excellent dining experience with our artfully prepared culinary delights and intuitive service, and we are delighted we exceeded your expectations. Thank you for dining at Tia Carmen, and we hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

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4. L

   Lisa

   VIP

   Tampa

   59 reviews

   5.0

   59 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dining experience was wonderful! The food, beginning with the tuna tostada, was great! The mussels and pork rib chop were delicious! The pork chop was juicy and flavorful! The sides of the street corn and spiced fingerling potatoes were great as well! Last but not least, the flan was out of this world! We would definitely come back to visit this place when in Phoenix.
   

   Tía Carmen - PhoenixResponded on 15 January 2025

   Dear Lisa, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about the authentic and delicious food we offer. We look forward to seeing you again soon. Atentamente, Maritza Portillo General Manager
   

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5. B

   Bob

   VIP

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Restaurant is unremarkable and cold. Given all the good reviews we expected an exceptional meal and experience. Ultimately, it’s a Marriott hotel restaurant
   

   Tía Carmen - PhoenixResponded on 13 January 2025

   Dear Bob, It was a pleasure serving you, and we appreciate you choosing to dine with us. We strive to make each guest's experience genuine and outstanding with our excellent service, ambiance, and enticing menu. We feel there are many elements to making our restaurant special; therefore, we are disappointed that you felt your time with us was not particularly noteworthy. We do appreciate your feedback as we are constantly striving to improve. We would love to have you return so we can provide you with a more memorable dining experience. Thank you for your candor, and we look forward to your next visit! Atentamente, Maritza Portillo General Manager
   

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6. P

   Peter

   Phoenix

   10 reviews

   5.0

   10 reviews

   Dined on 7 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Unusual menu with some flavorful, tasty mole. The Romaine Salad was ample for 2. The striped bass was wonderful. The service friendly and helpful.
   

   Tía Carmen - PhoenixResponded on 8 January 2025

   Dear Peter, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our authentic menu and attentive service. We appreciate your kind feedback and hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

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7. S

   Sam

   VIP

   Phoenix

   52 reviews

   5.0

   52 reviews

   Dined on 5 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Absolutely beautiful setting both inside and out. Exceptional service app around. Food was a little underwhelming but everything else more than made up for it. Overall excellent!
   

   Tía Carmen - PhoenixResponded on 6 January 2025

   Dear Sam, We are devoted to creating a memorable dining experience for our guests, and we are pleased that you loved our elegant atmosphere and thoughtful service. However, we are sorry the food we offer was not to your complete satisfaction; we will share these comments with our culinary team to see where future improvements can be made. Thank you for the wonderful rating of Tia Carmen, and we look forward to welcoming you back soon for a seamless visit. Atentamente, Maritza Portillo General Manager
   

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8. D

   Douglas

   VIP

   Phoenix

   19 reviews

   3.0

   19 reviews

   Dined on 5 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   Sat inside because it was cold. The inside restaurant is incredibly loud. Would not sit inside again. The food was fair. The fried plantains were terrible and we sent them back. Their fried rice is very good and would get that again. The taco tostada was a mixed bag. Too many greens on top. The spicy peppers were overbearing. The meat and other vegetables were yummy. Service was outstanding. Had a great waiter. Also, there is no convenient on site self parking. We used the valet but even with validation, parking was over $20. So if you’re not staying at the hotel there are better options. If you are staying at the hotel try to get an outside table.
   

   Tía Carmen - PhoenixResponded on 7 January 2025

   Dear Douglas, It was our pleasure having you dine with us, and we apologize for the rather noisy atmosphere you experienced the time you were here. Please know our team is always there to assist you in providing a much more comfortable visit. We are also sorry that some of our food offerings were not to your complete satisfaction. Your comments will be shared with our chef, and we are grateful for the feedback. On a positive note, we are glad you appreciated our attentive service and liked your overall time with us. Thank you for your honest feedback, and we hope you will dine with us again so we can provide you with the exceptional dining experience for which we are known. Atentamente, Maritza Portillo General Manager
   

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9. J

   Jill

   VIP

   Minneapolis

   6 reviews

   5.0

   6 reviews

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, top notch service, beautiful ambience.
   

   Tía Carmen - PhoenixResponded on 5 January 2025

   Dear Jill, What a delight for us to read your comments! We enjoy offering our guests a simple, elegant atmosphere combined with delicious food served by our devoted staff. Thank you for leaving your review and for the generous remarks about your time with us. It was our pleasure having you at Tia Carmen, and we hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

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10. M

    Michael

    Phoenix

    2 reviews

    4.0

    2 reviews

    Dined on 2 January 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Service was terrific, and food was great, with great presentation.
    

    Tía Carmen - PhoenixResponded on 2 January 2025

    Dear Michael, Thank you for the great review! It is always exciting to hear from our guests, and we are delighted you enjoyed the combination of our attentive service and culinary excellence creating the perfect dining experience. It was our pleasure serving you at Tia Carmen, and we hope to see you again soon.  Atentamente, Maritza Portillo General Manager
    

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