Thorn Restaurant & Lounge

Review summary

1. V

   Vicki

   VIP

   Chicago

   40 reviews

   5.0

   40 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Breakfast/lunch menu had a variety of meals to order. Hummus and falafel salad was really tasty. Server was wonderful ! A great place if you go to Rosemont for theater, convention, shopping, etc! Also, free parking!!
   

   Thorn Restaurant & LoungeResponded 1 day ago

   Hi Vicki, thank you for choosing Thorn Restaurant and Lounge for your dining needs. We are very happy to hear that you enjoyed your experience with us. We look forward to taking care of you and your friends/family in the future. Thank you and have a wonderful week.
   

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2. S

   Stefanie

   Chicago

   9 reviews

   3.0

   9 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Very cool restaurant inside the Rose Hotel. The ambience was great! Went for an early dinner on a Friday night. It was quiet until about 7pm. Service was very good. I ordered the Medi Platter Bowl. The chicken shawarma was dry and cold. The hummus was tasty. My friend got the faroe salmon and she said it was good. I will try it again but order something else.
   

   Thorn Restaurant & LoungeResponded 1 day ago

   Hi Stefanie, thank you for visiting Thorn Restaurant and Lounge! We really appreciate you taking time out of your day to leave us your feedback. I am so sorry to hear that your chicken shawarma was dry and cold, I will make sure to relay this to our team so we can make sure this doesn't happen again. If there is anything we can do to help make your next visit with us a better one, please do not hesitate to reach out. Nevertheless, we hope to see you again in the near future and hope you have a wonderful night!
   

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3. J

   Joie

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious, wonderful atmosphere , Great Service. our server was delightful. We had a Wonderful Dinner. Calamari for appetizer was the best I ever had.
   

   Thorn Restaurant & LoungeResponded 7 days ago

   Hi Joie! Thank you so much for your glowing five-star review! We're absolutely delighted to hear that you enjoyed your experience with us. Your feedback is very important to us and it's wonderful to know that we were able to meet your expectations. We look forward to seeing you again soon! Have a good night!
   

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4. S

   Sheila

   Chicago

   14 reviews

   3.0

   14 reviews

   Dined on 11 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   It was loud because of the set up of the room. Also we were seated in front of exit door and it was 10 degrees. We froze every time the door opened. The room seemed very dark. They asked when we were seated if we were attending the show. We said yes. Surprisingly, the service was slow. Due to the noise level, it was difficult to hear the server.
   

   Thorn Restaurant & LoungeResponded 1 day ago

   Hi Sheila, thank you for visiting Thorn Restaurant and Lounge! We really appreciate you taking time out of your day to leave us your feedback. I am so sorry to hear about your experience while dining with us. I will make sure to relay this message back to the team and make improvements so that this doesn't happen again. Please feel free to reach out to me if there is anything else we can assist with. Nevertheless, we appreciate your business and hope to see you again in the future. Hope you have an amazing night!
   

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5. J

   Jed

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined on 7 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very good experience all around. Food, drinks, quiet atmosphere. Great spot for a date night. We will definitely be going back.
   

   Thorn Restaurant & LoungeResponded on 14 December 2024

   Hi Jed, thank you for choosing Thorn Restaurant and Lounge. We strive every day to get better and have high standards so seeing reviews like this really helps us and makes our day. We hope to see you again in the near future and we appreciate your support, thank you.
   

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6. j

   jacqueline

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Although "special occasion" was noted in the reservation, it was not acknowledged. Service was noticeably lagging. Food and drinks delicious.
   

   Thorn Restaurant & LoungeResponded 7 days ago

   Hi Jacqueline. I am so sorry to hear that you did not have a good experience while dining at Thorn Restaurant and Lounge. I will make sure to pass this along to the team, so this doesn't happen again. We would love an opportunity to correct our mistakes and make it right for you. Feel free to call the restaurant and ask for Stephanie; I will accommodate in any way I can. Have a wonderful night.
   

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7. N

   Nury

   San Francisco

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great brunch location and kids friendly. We enjoyed the company, food, and bottomless mimosas.
   

   Thorn Restaurant & LoungeResponded on 14 December 2024

   Hi Nury! Thank you for visiting Thorn Restaurant and Lounge. We are thrilled to hear you had a good time while dining at Thorn. Our team is committed to delivering high quality service and your feedback is great encouragement to us. We hope to see you again soon! Have an amazing night!
   

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8. K

   Kara

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brunch was excellent, service was excellent, will definitely go back!
   

   Thorn Restaurant & LoungeResponded on 14 December 2024

   Hi Kara! Thank you for visiting Thorn Restaurant and Lounge. Your kind word really made our day! We strive to exceed expectations, and your review confirms that we are on the right track! Thank you for taking time out of your day to leave us your feedback. We hope to see you again soon! Have an amazing day!
   

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9. L

   Lawrence

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and awesome service!! I would definitely recommend!
   

   Thorn Restaurant & LoungeResponded on 14 December 2024

   Thank you so much for the amazing 5 star review! We are thrilled hear you had a fantastic experience while dining at Thorn Restaurant and Lounge! Your positive feedback means a lot to our team and motivates us to keep delivering the best possible service. We look forward to seeing you again soon! Have a wonderful night!
   

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10. S

    Shannon

    Michoacán

    2 reviews

    2.0

    2 reviews

    Dined on 27 October 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    The service was very slow, and we never received some of our food.
    

    Thorn Restaurant & LoungeResponded on 2 November 2024

    Hi Shannon, I completely understand the frustration of receiving slow service and not getting some of your food, and I sincerely apologize for that. We can assure you that this will not happen again, and I will make sure to address this specific incident so we can make improvements. Please feel free to reach out to me at 8472604774. So we can have a chance to make it right. Nonetheless, thank you for taking time out to leave us your feedback and I hope we will see you again in the near future. Have an amazing day!
    

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