The Wilbur Mansion

Review summary

1. R

   Rosemary

   Philadelphia

   12 reviews

   2.0

   12 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Decided to go for a nice dinner for New Years Eve.Made reservation for 6:45 and sat in bar till table was ready. we ordered appetizers, escargot and wilbur salad and both were very good. Then something happened with our dinner order.People came and went in our room, and there were empty tables so waiter was not that busy. we waited over an hour for our entrees after they cleared appetizers. the waiter gave us the first update that dinner would be out shortly, waited again, then came back later with another excuse about plating. Finally after an hour and a half our dinners arrived. at this point was just ready to leave, didnt feel like eating. I am disappointed in the kitchen/ service as someone dropped the ball. Other people came in and were served, so I believe our order was lost in the kitchen and someone should have owned to it and apologized. Was suspicious when the front of house person delivered my meal, since he didnt do it for anyone else in our room. Put a downer on our evening .
   

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2. G

   Gerald

   Philadelphia

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great New Years Eve Dinner. Food, service and overall Ambiente was excellent even though it was was a very busy evening.
   

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3. k

   kaitlyn

   VIP

   Phoenix

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We loved our experience at the Wilbur mansion. Great food and experience. Only complaints would be too loud of music and they didn’t do anything to accommodate our special occasion. Otherwise, would go back!
   

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4. s

   scott

   Philadelphia

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect, the building is amazing! Eric, our server was on top of his game! The food was top notch. We had the mezza platter as an appetizer and it was unbelievable! For our dinner we had the filet, which was a very large filet, and also the blackened mahi mahi that was fresh and delicious. The mashed potatoes and cheesy grits complimented the meals perfectly. The price was very reasonable for the amount of food we got. We will definitely be back!
   

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5. R

   Regina

   VIP

   Philadelphia

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Wilbur Mansion is beautifully restored. The food was delicious and the waitstaff did an excellent job. The cocktails were excellent too. I would highly recommend going there.
   

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6. K

   Kelly

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at The Wilbur Mansion. Everything was very good.
   

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7. D

   Diane

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Valentina gave us excellent service again, and great care was taken with GF food. From wine suggestions to innovative specials, this is what fine dining should be.
   

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8. D

   Dawn

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   I realize it was Christmas Eve, but we waited over an hour to get our food after waiting quite some time for the waitress to even come over. Knowing it was a holiday, we understood, but when I finally got my meal, which was not even hot, it was not good at all. I ordered the Seabass ($51) and my date whatever ordered the pork chop (38). The price was exorbitant,  but we thought at least it would be a magnificent meal. We were both very disappointed. Both meals were not even cooked inside. I was just very disappointed and do not plan on returning. 
   

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9. K

   Kelly

   VIP

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We booked Christmas Eve dinner for our family of 4. We have been here a few times and always pleased with food and drinks. This time was very different. We ordered apps and it lol over 40 mins to get them. The charcuterie board was cubed cheese, pepperoni and a couple pieces of prosciutto. Not what I expected at all. Never received any bread. Our dinner order took over another hour to come out. Our waitress while good l, I felt like she was avoiding us since she did not know what to say. Manager did come over after 45 mins to say it would be out shortly but no complimentary drinks or anything. The couple behind us were waiting just as long and when her steak came out it was cold. They decided to eat the one meal and the waiter asked them if he should take it off their bill! I normally don’t write bad reviews but the amount of money we paid for dinner it should have been a much better experience for Christmas Eve dinner.
   

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10. E

    Eva

    Philadelphia

    1 review

    3.0

    1 review

    Dined on 24 December 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    We’ve had wonderful dining experiences here before, however this time did not quite meet the high standards previously set. The drinks, staff, and portion sizes were all excellent. The let down was in food temperature and cooking technique. The scallop appetizer was not hot when it arrived to the table. The pasta entree was served with chicken which was not very warm on arrival. The filet mignon was served with vegetables and mashed potatoes, which were both rather cold. Two filet mignons were ordered, both at medium rare, and arrived significantly more rare than usual. After being sent back for additional cooking time, both steaks appeared rather rare still. Again, this did not ruin our overall experience, but certainly makes us question if there was a staff change in the kitchen that has negatively impacted the quality of the food here.
    

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