The Waterlot - Fairmont Southampton

Review summary

1. T

   Tatem

   Caribbean

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Shout out to my server Patrick. He was knowledgeable and pleasant. I will be back again soon and would love to have him as our server again.
   

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2. M

   Marnie

   Caribbean

   4 reviews

   5.0

   4 reviews

   Dined on 24 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our evening at The Waterlot was wonderful from beginning to end! We were 2 couples. The service was top notch and the food was delicious. Both couples had the Caesar salad for 2 for an app which was prepared at the table-excellent! My husband and I both had the beef tenderloin (mine with a delicious blue cheese crust)—they perfectly cooked. We had sides of fries, roasted potatoes and steamed mixed vegetables and all were great for sharing among the 4 of us. The other couple had short ribs and cod and were very happy with their choices. We finished the evening off by sharing the delicious carrot cake for dessert. We are so glad that the Waterlot is back —we will definitely be going back! Shout out to our servers Alec and Warleo and to Brent who we were happy to see back in Bermuda!
   

   The Waterlot - Fairmont SouthamptonResponded on 25 January 2025

   Dear Marnie, Thank you for your wonderful review of The Waterlot. We're delighted you enjoyed our tableside Caesar salad, perfectly cooked entrées, and attentive service from Alec, Warleo, and Brent. Your praise for the beef tenderloin with blue cheese crust, short ribs, and cod, along with our delicious sides, means so much to our team. We're thrilled you're excited about our return and look forward to welcoming you back soon. Warmest regards, The Waterlot Team
   

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3. C

   Charlotte

   Caribbean

   1 review

   5.0

   1 review

   Dined on 22 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Morning, thank you for allowing me on behalf of the attendees with me to inform you that it was an excellent evening of service, food and camaraderie. We all expressed that we would return and have passed the sentiments to others to dine at the Number 1 Restaurant in Bermuda and if last night’s attendance is an indication for the future, Waterlot is in for an exceptional year. Well done. Best wishes. Ps: I would prefer not to publish my name or comments!
   

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4. A

   Aruna

   Caribbean

   3 reviews

   4.0

   3 reviews

   Dined on 19 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I came to Waterlot after waiting so many years for them to open up and I was so happy! I went to celebrate a late birthday and it was exactly as I wanted it to be. Quality, plush, but humble and relaxed. Staff was great, especially Leo our server! And we had a 10 person party. I was so happy to have a Waterlot steak again! Carrots and cream spinach was divine! Even the chocolate orange marshmallow cake! Wow. We also interacted with a maitre'd who was joyful and professional. There were a small tiny hiccups but they have only been open a couple months and they were so busy, even for a Sunday night. I'm sure those hiccups are temporary, and they were minor.
   

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   The Waterlot - Fairmont SouthamptonResponded on 20 January 2025

   Dear Aruna, Thank you for sharing your wonderful Waterlot experience! We're thrilled you chose us for your birthday celebration and that we delivered the evening you hoped for. Your comments about Leo and our maître d' perfectly capture the warm yet professional service we aim to provide. We're especially glad your party of 10 was well-accommodated. Your praise for our signature steak, sides, and that chocolate orange marshmallow cake is deeply appreciated. Thank you for your understanding about the minor hiccups - as a newly reopened establishment, we're continuously refining our service. Your patience means a lot. We look forward to serving you again soon! Warmest regards, The Waterlot Team
   

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5. K

   Katrina

   Buckinghamshire

   7 reviews

   5.0

   7 reviews

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful evening at the Waterlot. Cocktails in the bar were fabulous. The food was exceptional, everyone in my group loved every course! Service was professional, discrete and efficient - just excellent. We had a fantastic evening, my thanks to all the staff - we will return.
   

   The Waterlot - Fairmont SouthamptonResponded on 20 January 2025

   Dear Katrina, Thank you for sharing your glowing review of the Waterlot. We are delighted that every aspect of your dining experience exceeded expectations. Your kind words about our cocktail service are greatly appreciated. Our bar team takes immense pride in their craft, and they'll be thrilled to know they contributed to your wonderful evening. It brings us joy to learn that your entire group enjoyed all their courses. Our culinary team is passionate about creating memorable dining experiences through each dish they prepare. Your praise of our service being professional, discrete, and efficient is exactly what we aim for. Nothing makes us happier than knowing you plan to return. We look forward to welcoming you back soon. Best regards, The Waterlot Team
   

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6. L

   Laurie

   VIP

   Portland

   15 reviews

   5.0

   15 reviews

   Dined on 17 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a nice and welcoming staff. They allowed us to sit in their comfortable lounge even though we arrived early, before the restaurant was open for the evening. They are also very good about checking in with you during your meal to make sure everything is ok, without being intrusive. We ordered off the Restaurant Weeks menu, and everything was delicious. We particularly loved the avocado and beet salad, the black cod, and the sticky toffee pudding. This was by far our favorite restaurant during our 1 week stay in Bermuda. A memorable meal!
   

   The Waterlot - Fairmont SouthamptonResponded on 26 January 2025

   Dear Laurie, Thank you for your wonderful review of our restaurant! We're thrilled that your dining experience during Restaurant Weeks exceeded expectations. Your kind words about our staff's hospitality, from the welcoming lounge to attentive service, mean a great deal to us. We're particularly delighted that dishes like the avocado and beet salad, black cod, and sticky toffee pudding stood out during your meal. Being named your favorite restaurant in Bermuda is an honor we cherish. We look forward to welcoming you back and hope your memorable dining experience will be the first of many. Warmest regards, The Waterlot Team
   

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7. E

   Elizabeth

   Toronto

   20 reviews

   5.0

   20 reviews

   Dined on 16 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had our dinner to catch up with friends. 3 of us ordered from the Restaurant Week menu and 1 from the regular menu. We all think the food were delicious. Patrick was our server, he was very polite and friendly to us. It was a little busy at the restaurant so the atmosphere was good, just a little noisy when everyone is talking. The only thing was that the parking was limited, so get there a little earlier so that you can get a parking spot. Overall we had a great evening at Waterlot Inn.
   

   The Waterlot - Fairmont SouthamptonResponded on 18 January 2025

   Dear Elizabeth, Thank you for your wonderful review of The Waterlot Inn. We're delighted that you and your friends enjoyed both our Restaurant Week offerings and regular menu. It's wonderful to hear that Patrick provided friendly, attentive service – we'll be sure to share your compliments with him. We appreciate your feedback about the lively atmosphere and understand your note about the noise level during busy times. Thank you for the helpful tip about parking; we're exploring ways to improve this aspect of our guest experience. Most importantly, we're thrilled that you had a great evening filled with delicious food and good company. These are exactly the moments we aim to create at The Waterlot Inn. We look forward to welcoming you back soon! Warmest Regards, The Waterlot Team
   

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8. C

   Cheri

   New York City

   15 reviews

   5.0

   15 reviews

   Dined on 15 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What can we say….5 star experience as it always was. We are beyond thrilled that the Waterlot has reopened and were happy to see the feel and ambience of a Bermuda landmark were preserved. The appropriate updates and changes stayed true to the heart of this iconic and historic establishment. Well done and thank you!! The staff and service, as always, were top notch. The food was well presented and delicious! We look forward to coming back…..would love to see a return of some of our old favorites…iceberg wedge, onion rings and, of course, the snickers dessert which would enhance our experience. Again, well done and Thank you!!😊
   

   The Waterlot - Fairmont SouthamptonResponded on 17 January 2025

   Dear Cheri, Thank you for taking the time to share your wonderful 5-star review of The Waterlot! We're delighted that you appreciate how we've preserved the essence of this beloved Bermuda landmark while thoughtfully updating the space. Your kind words about maintaining the historic charm mean a lot to us. It's particularly gratifying to hear that you found our service and food to be up to the high standards you remember. We take great pride in both our culinary offerings and our commitment to exceptional hospitality. We've taken note of your suggestion to bring back some classic favorites . We look forward to welcoming you back again soon to create more memorable dining experiences at The Waterlot. Warmest regards, The Waterlot Team
   

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9. E

   Emma

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined on 15 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lovely ambience and good service - but steaks just not as good as Intrepid!! And at these prices the food should be outstanding. We also felt just a bit rushed - main courses Canada bit sooner than we hoped.
   

   The Waterlot - Fairmont SouthamptonResponded on 16 January 2025

   Dear Emma, Thank you for taking the time to share your detailed feedback about your recent experience at The Waterlot. We truly appreciate your kind words about our ambience and service. However, we are disappointed to hear that our steaks did not meet your expectations, especially in comparison to Intrepid. As a restaurant that prides itself on exceptional quality, particularly with our steaks, we take this feedback very seriously. I also want to apologize for the timing of your courses. You're absolutely right ! We would love the opportunity to welcome you back and provide the outstanding experience you deserve. If you'd be willing to give us another chance, please reach out to us directly. Warmest regards, The Waterlot Team
   

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10. T

    Trish

    Orlando

    1 review

    4.0

    1 review

    Dined on 15 January 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were very happy with the food, service and ambience but the facility needs to improve on the exterior lighting, signs for disabled entrance and a bathroom on the lower level is needed. There was an unused concrete lamppost that we ran into with our car as we did not see it and our daughter was almost run into by a car that was entering as the driver did not see her.
    

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    The Waterlot - Fairmont SouthamptonResponded on 20 January 2025

    FYI . Your Servers name was Raga
    

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