The Vault at The Liberty Trust

Review summary

1. C

   Casey

   Richmond

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Food was ok but I had high expectations because of the cost
   

   Is this helpful?

   Report
2. E

   ELLEN

   Richmond

   1 review

   4.0

   1 review

   Dined on 1 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Beautifully decorated inside, staff was extremely pleasant. My overall frustration was not knowing that when we booked reservations for six people in the lounge that we would not be giving an actual table to seat at to eat. Instead of couch and a couple chairs around a low coffee table. We enjoyed appetizers and cocktails, but unfortunately had to go across the street to another restaurant for a sitdown dinner. Will go back but with a new understanding.
   

   Is this helpful?

   Report
3. L

   Laura

   Richmond

   11 reviews

   5.0

   11 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was a very nice first-time experience for a party of four for a fun business dinner. Most of the tapas selections were great (although the meatballs were dry, they had good flavor). The wine selection was very nice for the price. Service was excellent with great recommendations for which food selections to make. Seating made eating a little awkward - but no one cared with the usual ambiance and flair of the place.
   

   Is this helpful?

   Report
4. c

   chris

   VIP

   Richmond

   9 reviews

   3.0

   9 reviews

   Dined on 2 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Didn’t eat there. This is more of a causal bar atmosphere more than a restaurant. I’d go back for drinks but not to dine.
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   Richmond

   3 reviews

   1.0

   3 reviews

   Dined on 28 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I recently had high hopes for an evening at The Liberty Vault, having booked a reservation in advance and confirming it for after work. Upon arrival, I was immediately struck by attention to detail in the decor, which truly captures the building’s history. As someone in banking, I appreciated the atmosphere and was looking forward to a memorable dining experience. However, after being seated in the lounge area and given menus, the experience took an unfortunate turn. Despite waiting for over 20 minutes, we were not greeted by a server or offered any service. Disappointed, my friend and I eventually decided to leave and dine elsewhere downtown. While the decor and setting are impressive, the lack of service was disheartening. I hope this feedback encourages improvements in service, as the restaurant has a huge amount of potential. For now, however, I would recommend other nearby establishments where attentive service can be expected along with a quality dining experience.
   

   The Vault at The Liberty TrustResponded on 31 October 2024

   Thank you for taking the time to provide this review about your experience. On behalf of our entire team, we sincerely apologize for missing the mark on your visit. We strive to create an environment where every guest feels attended to, and so it is disappointing to hear that your experience was impacted by the delay in service. Your feedback is much appreciated as it helps us maintain our commitment to providing a memorable dining experience for guests in Downtown Roanoke. We do hope you will give us another chance to better serve you in the near future.
   

   Is this helpful?

   Report
6. j

   jay

   Richmond

   1 review

   5.0

   1 review

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Vault is simply fun and unique. Our waiter was Nicky, try to get him. Outstanding.
   

   Is this helpful?

   Report
7. l

   lindsay

   Richmond

   14 reviews

   5.0

   14 reviews

   Dined on 17 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and drinks were amazing. Service was great. Can’t wait to go back!
   

   Is this helpful?

   Report
8. D

   Donna-Jean

   Richmond

   1 review

   3.0

   1 review

   Dined on 12 October 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   I love the vibe. The food was meh especially for the price. Drinks were very nice. The server was stressed and brought that to our table. Service wasn’t bad, just felt like we had to spend time reassuring her that we were ok so the stress was passed on to the table. I would recommend the vault as a great bar and appetizer stop but not really for dinner.
   

   Is this helpful?

   Report
9. R

   Rachel

   VIP

   Washington DC

   11 reviews

   5.0

   11 reviews

   Dined on 2 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time having cocktails and wine with friends
   

   • 

   Is this helpful?

   Report
10. M

    Manuel

    VIP

    Richmond

    25 reviews

    5.0

    25 reviews

    Dined on 4 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The Vault at Liberty Trust delivered on an amazing dining experience. From the time I arrived and let the Host know of my reservation I was treated exceptionally well by the Host, my server Leah, and all those I had contact with from the restaurant and from the hotel. My host arranged for the bartender to prepare me a Mocktail Pina Colada that was wonderful. My server Leah answered all the questions I had about menu items as well as about the restaurant itself and the historic building where it is located. To start with, I ordered a Caesar Salad, and for my main course, a C.A.B. Picahna Steak, and for dessert, I had the Peach Bread Pudding. Everything was well prepared and tasted delicious. Before leaving, my server showed me where the Vault was, and I was able to go inside it. She also gave me an Info Sheet with the History of the Liberty Trust. I highly recommend this restaurant to all.
    

    • 

    Is this helpful?

    Report