The Sun Dial Restaurant, Bar & View

Review summary

1. A

   Alicia

   Washington DC

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   I recently visited The Sundial Restaurant for the second time, hoping for an exceptional experience while celebrating my father’s 60th birthday. Unfortunately, the evening fell far short of expectations for a fine dining establishment. While the views are undeniably beautiful and my father thoroughly enjoyed his tomahawk steak (kudos to the chefs), the overall experience was marred by outdated decor, filthy bathrooms, and unprofessional service. The hostesses were particularly rude, which set a negative tone for the evening. Having dined at upscale restaurants in Atlanta and across the country, I hold fine dining to a high standard, where service plays a critical role. Spending $347 (plus a 20% tip) should come with a level of professionalism and attentiveness that was completely lacking. I strongly recommend management address these issues, as this was an incredibly disappointing experience for such a special occasion. While I hoped to share a memorable evening with my father, I was instead left feeling disrespected and underwhelmed. Fine dining is about more than just the food—it’s the entire experience—and The Sundial needs significant improvement to meet the standard it claims to uphold.
   

   1 person found this helpful

   Report
2. L

   Lane

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was the most horrific experience I’ve ever had at a supposed to be fine dining restaurant the food was undercooked and then when we got our entrees they were ice cold the melted butter had gelled up it was so cold so we complained and the manager Candice Kay looked at us like we were crazy and didn’t offer any kinda restitution and we ask to have our bill took care of considering we had only two glasses of wine and a undercooked crab cake we didn’t eat they still charged us for the undercooked crab cake and wine this was miserable
   

   1 person found this helpful

   Report
3. OT

   OpenTable Diner

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience; very nice ambiance! My fiancé and I enjoyed celebrating our engagement!
   

   • 
   • 
   • 
   • 

   Is this helpful?

   Report
4. C

   Caroline

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made reservations at the Sun Dial to celebrate my eldest daughter’s birthday and they made our experience so special! The views are incredible of course, the food is phenomenal, and our server, Anna, was so engaging and kind and my girls absolutely loved her so much!
   

   • 
   • 

   Is this helpful?

   Report
5. J

   Jason

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   The reception at lobby level was great. The reception at restaurant level was TERRIBLE. The guy that took us to our table had the worst attitude about us wanting to take our stroller to our table because he had to “go get the elevator”. As a long time customer of the Sundial I’m disappointed by this experience and I’m not returning anytime soon. I was not expecting this level of unprofessionalism, specially when I spent $400 on food and drinks between two people. I ordered my Lamb Chops medium and they were well done, but our server quickly corrected the mistake. Other than that, the food was great.
   

   1 person found this helpful

   Report
6. C

   Courtney

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ambiance & service Food quality is great, though entrees overpriced
   

   Is this helpful?

   Report
7. C

   Chelsea

   Tampa

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Michael was a phenomenal server. He was knowledgeable, kind, attentive, and funny. We would go back just for his service but the food and drinks were also incredible and service was quick.
   

   Is this helpful?

   Report
8. E

   Emmanuel

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service & an amazing culinary experience.
   

   Is this helpful?

   Report
9. C

   Christopher44

   Atlanta Metro

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great dining experience at the Sundial! Our server Billy was top notch.
   

   • 
   • 
   • 
   • 

   Is this helpful?

   Report
10. K

    Karen

    Los Angeles

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    The food was mediocre at best not for the price, the service was concerning. I’m from Los Angeles just moved to Georgia so I clearly understand the tip culture and don’t mind it. However, I saw my server twice, once taking my order and the second time collecting payment, no where to be spotted after that. The rest of the time we were serviced by the “bus boy”. The server decided to run after us and hold the elevator to explain if I wanted to ever eat at a high class restaurant again I should tip at least 20% when I actually tipped 15%. The embarrassment and entitlement I felt was indescribable, I did not receive 20% service not the from the server. For the price you pay and the service you receive where you feel obliged to tip horrible service it’s not worth it. The server’s name is James.
    

    1 person found this helpful

    Report