The Ship Elswick

Review summary

1. j

   john

   Norfolk/Suffolk1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Arrived to be welcomed by a happy smiling person who quickly explained the different menues and joined in with the general up ness of the evening Service was excelent well timed staff were attentive but not intrusive Food was hot well presented and lots of flavour table of 4 had calamari and chicken strip starter ( go for the Chicken recommended by server ) Then surprise surprise the Meat and Ale pie was a formed pie not a dish with a flaky pastry top The pie was full of flavour and the gravy was a star Lastly temted by the dognut and icecream again based on servers recomendation finish the meal perfectly
   

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2. K

   Kirsty

   Manchester1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a delicious Sunday dinner as part of the after 5pm deal. Food was plentiful, tasty and piping hot. Service was attentive, nothing was too much trouble. Great value, we’ll definitely be back.
   

   The Ship ElswickResponded on 27 February 2025

   Hi Kirsty, Thank you for your lovely review! We're thrilled to hear you enjoyed your Sunday dinner and found the service attentive. We look forward to welcoming you back soon. Best wishes, Amy , Joe and The Team
   

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3. S

   Sheila

   Lancashire1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and excellent service. Enjoyed the Sunday roast.
   

   The Ship ElswickResponded on 26 February 2025

   Dear Sheila, Thank you for your kind words! We're thrilled you enjoyed the Sunday roast and our service. We look forward to welcoming you back soon. Best regards, The Ship Team
   

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4. P

   Peter

   Birmingham2 reviews

   3.0

   Dined on 16 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was ok bit pricey service was a bit hit and miss service was ok when we arrived but was missing by the time we got to order puddings so overall ok but will not return
   

   The Ship ElswickResponded on 18 February 2025

   Hi Peter, Thank you for sharing your feedback. We're sorry to hear that your experience with us was inconsistent. We appreciate your comments on the pricing and service, and we'll certainly look into these areas for improvement. We hope you'll reconsider and give us another chance in the future. Best regards, The Ship
   

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5. J

   John

   Lancashire1 review

   1.0

   Dined on 7 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Nearly empty Bring back the menu they had prior to Covid !
   

   The Ship ElswickResponded on 12 February 2025

   Dear John, Thank you for your feedback. We're sorry to hear you were disappointed with our current menu. We appreciate your input and will certainly take it into consideration as we continue to make improvements. Best regards, The Ship
   

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6. A

   Anthony

   Lancashire13 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We both ordered the gammon steak and it was delicious, very well cooked and we enjoyed every bite. I ordered the cherry sundae and my wife ordered the sticky toffee pudding both were delicious. Well recommended.
   

   The Ship ElswickResponded on 5 February 2025

   Hi Anthony, We are pleased to hear that you enjoyed your gammon and our delicious desserts. We hope to see you again soon! Many Thanks Amy , Joe and The Ship Team
   

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7. J

   Judith

   Lancashire4 reviews

   5.0

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoyed the food, but the change of management but retained men seems to have led to even better quality and taste of dishes. Table service a definite improvement. The wine I wanted wasn't available, but I was offered an alternative with a good discount. I very much appreciate this gesture. The wine wasn't quite as good but it was ok. We had a shared southern fried chicken starter and a mixed grill each. The steak was cooked beautifully, and the sausage was delicious.
   

   The Ship ElswickResponded on 5 February 2025

   Hi Judith, Thank you for taking the time to leave this review. I am sorry that we did not have the wine that you wanted available but i am happy to hear that you appreciated the discount. Its great to hear that you enjoyed your food, we hope to see you again soon! Many Thanks Amy
   

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8. J

   Jan

   Lancashire2 reviews

   2.0

   Dined on 22 January 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   The food was a big disappointment. The prawn starter was very bland, just a couple of bitter baby gem leaves and some prawns in sauce on a plate I had expected maybe some cucumber or something. Flavourless meat. I neither Hubby or I could eat the chips and peas as they were quite hard. I did tell the waitress that we were disappointed in what was meant to be a birthday meal and just got a “sorry about that”. She could clearly see we’d hardly touched our food. Below average pub food rather than a restaurant experience I’m afraid. We were hungry but didn’t want to risk having to pay for a below average pudding too.
   

   The Ship ElswickResponded on 5 February 2025

   Hi Jan, We are sorry to hear that your meals and the service you received did not meet our usual standards. This feedback is very disappointing. I will discuss this with our team to understand what went wrong during your visit. If you have some time, please contact me directly to provide more information about your experience. I will do my best to make it right for you. You can call the pub at 01995918797 and ask for Amy. Thank you for your understanding. Many Thanks Amy
   

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9. G

   Gerald

   Las Vegas18 reviews

   4.0

   Dined on 17 January 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Although the service was generally good there was a tendency to be forgotten and it wasn’t just us. As a server passed by “I’ll be with you in a moment” never happened even had to go get our own menus and order at the bar, the focus appeared to be on the larger tables. However the food was hot and good to eat. Nothing exceptional but generally good. The ambiance was much better than in previous visits
   

   The Ship ElswickResponded on 5 February 2025

   Hi Gerald, We strive to provide all our guests with the best possible experience, so I am sorry to hear that this was not the case during your visit. Thank you for taking the time to share your feedback; we will use it to improve for the future! I'm glad to hear that you enjoyed your meals and appreciated the ambiance of the pub. We hope you will visit us again so we can show that this is not our usual standard of service. Many Thanks Amy & Joe
   

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10. J

    Julie

    Lancashire2 reviews

    1.0

    Dined on 9 January 2025

    1. Overall 1
    2. Food 3
    3. Service 3
    4. Ambience 1

    Unfortunately, underfoot was icy when we visited and nowhere outside had been gritted, it was like an ice rink trying to get in and two of our group were stroke survivors. Once inside, there was no heating on! In January! There is a log fire which was not lit. When we asked, we were told they had run out of logs by one staff member, while another said the chimney sweep was due today. But when we left it was lit! The waitress kindly put us in a conservatory where fan heaters were working, otherwise we would have left. The food was nice, and good value. A shame the rest spoilt our visit.
    

    The Ship ElswickResponded on 5 February 2025

    Hi Julie, We apologize for not having gritted the paths before your visit. We attempted to do so, but unfortunately, we were unable to secure any materials. We understand this is not acceptable, and we will be better prepared in the future. Regarding the heating, we were in the process of addressing the issue caused by frozen pipes due to the snow. This situation was beyond our control, and as someone who often feels cold, I completely understand your frustration. I acknowledge that the fire was not lit during part of your visit. There were delays with the chimney sweep, which we could not avoid. We usually aim to have this completed before the pub opens, but this time it could not be helped. I can assure you our heating is now fixed and should you visit again will be nice and warm. Amy
    

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