The Rooftop

Review summary

1. B

   Beth

   Seattle5 reviews

   4.0

   Dined on 2 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   I made a reservation here for a post-theatre dinner. However, when I arrived, the kitchen had closed! It would have been helpful if the restaurant made it clear that their kitchen closes well before the restaurant itself (9:30, apparently). That said, the two drinks I ordered were delicious and the staff members were kind and unobtrusive.
   

   Is this helpful?

2. S

   STEVE VIP

   London4 reviews

   5.0

   Dined on 23 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good for wheelchair Offered normal level table (a lot are higher) with impressive view, outside in the sunshine. Staff were very attentive
   

   Is this helpful?

3. A

   Amar

   Los Angeles2 reviews

   2.0

   Dined on 29 July 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   I recently visited the Rooftopin with high expectations, having made a deposit to secure a table for myself and a few friends to enjoy the view of the beautiful square below. Unfortunately, our experience was marred by poor service and misleading information from the staff. Upon arrival, the receptionist informed us that all tables were reserved and refused to seat us, despite our reservation enforced to stay at the back of the roof, where there’s no view. This claim was clearly false, as numerous tables remained empty throughout our time there. When we spoke to the manager, he reiterated the receptionist’s claim that all tables were booked, which was another evident lie. In fact, as we were entering, we observed the receptionist seating two individuals who did not have a reservation, right in front of us. This blatant favoritism and dishonesty were incredibly frustrating and disappointing. Overall, the mishandling of our reservation and the deceptive behavior of the staff left a sour taste, overshadowing the potential enjoyment of the rooftop’s views. I cannot recommend the Rooftop based on this experience.
   

   Is this helpful?

4. s

   sunny

   London21 reviews

   5.0

   Dined on 10 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely experience for my mums bday spoiled only by typical British weather! Staff were amazing, very friendly and funny and food and wine were spot on!
   

   Is this helpful?

5. M

   Macrease

   London14 reviews

   5.0

   Dined on 20 May 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great views of Trafalgar Square on a sunny day. Excellent wine, food and they charged phones for us no problem. Definitely book ahead if the weather is good.
   

   Is this helpful?

6. CB

   CarmelB VIP

   London37 reviews

   4.0

   Dined on 15 May 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Lovely location, lovely staff. Our evening was marred by some drunk people nearby speaking very loudly. The place is expensive, but the view and the staff were amazing.
   

   Is this helpful?

7. P

   Peter

   New Hampshire5 reviews

   3.0

   Dined on 24 December 2023

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We went only for drinks after we had a meal. The place had a decent view being a rooftop. Drinks were okay. Nothing truly stood out, though.
   

   Is this helpful?

8. OT

   OpenTable Diner

   London5 reviews

   1.0

   Dined on 19 September 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservation confirmed for a business dinner with 8 guests. On arrival the party were told there was another party that evening and the booking was cancelled. Thoroughly embarrassing in front of clients and no offer of drinks or alternative options was made. We were completely left to find alternative arrangements Extremely disappointing and would not risk going back.
   

   1 person found this helpful

9. OT

   OpenTable Diner

   London1 review

   2.0

   Dined on 15 September 2023

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Don’t eat here just get drinks. John was our server he was amazing ask for him!
   

   Is this helpful?

10. OT

    OpenTable Diner VIP

    New Orleans11 reviews

    5.0

    Dined on 10 August 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Dinner was great and waitresses help us to have a great view.
    

    Is this helpful?