The Rooftop - Hyatt Herald Square

Review summary

1. T

   Tavia

   Greensboro

   1 review

   2.0

   1 review

   Dined on 22 September 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The food came super late and chicken tacos was dry but the two bartenders were excellent
   

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2. A

   Alessandro

   Milan

   1 review

   5.0

   1 review

   Dined on 19 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great views and great drinks, staff was super nice. All together a great place
   

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3. R

   Richard

   New York City

   103 reviews

   vip
   1.0

   103 reviews

   Dined on 23 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Rooftop restaurant was in basement. No mention of that on reservation. Waste of time. Went somewhere else
   

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4. OT

   OpenTable Diner

   Greater Boston

   1 review

   4.0

   1 review

   Dined on 11 August 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The view was spectacular! Unfortunately, the food took around an hour, and the drinks were $18 yet tasted like juice. I had 2 just to see if it'll creep up on me and nothing special about the drinks. The service, although the 2 hosts working that night were pleasant, they seemed to be short staffed, leaving us unattended, I had to walk my check up to get us out of there. Keep in mind that the tip is included in the total charge. But overall, if I wasn't with my 2 year old, I'll do it again and just bring my own things if it's allowed.
   

   The Rooftop - Hyatt Herald SquareResponded on 17 August 2024

   Thanks for the review! We're thrilled to hear that you enjoyed the view from our rooftop. We understand that waiting for your food can be frustrating and we apologize for any delay. We're always striving for exceptional food quality and we're sorry to hear that you found our drinks to be less than exceptional. We're also taking your feedback on board regarding the service during our busy hours. We hope to see you again soon and we'll strive to make your next visit a little less frustrating. Best, The Rooftop - Hyatt Herald Square Management Team
   

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5. OT

   OpenTable Diner

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 29 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   the owner was amazing and suggested drinks which we amazing ! she also hand crafted each beverage. the music was a mix of current and past r&b. would eat here again
   

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6. OT

   OpenTable Diner

   Greater Boston

   1 review

   1.0

   1 review

   Dined on 26 July 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   The rooftop location was great. The view was flawless, but the service was nonexistant. Had to stand in line to order food and it took an hour + to arrive. We had a reservation but that didn’t matter. They should have limited tables with such severe understaffing. Really - OpenTable should not have a place like that. Disappointed.
   

   The Rooftop - Hyatt Herald SquareResponded on 29 July 2024

   Hi, We're really sorry to hear about your experience. We're glad you enjoyed the rooftop view and service, but it's clear we fell short in providing the prompt service you deserved. We also regret that our reservation system wasn't working as it should have. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better experience. Best, The Rooftop - Hyatt Herald Square Management Team
   

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7. BP

   BruceP

   Philadelphia

   19 reviews

   vip
   5.0

   19 reviews

   Dined on 25 July 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very friendly staff. Great place for appetizers and drinks with a view of the Empire State Building. Highly recommend
   

   The Rooftop - Hyatt Herald SquareResponded on 31 July 2024

   Hello BruceP, Thank you for your kind words and for recommending The Rooftop - Hyatt Herald Square! We're thrilled to hear that you enjoyed our appetizers and drinks with a view of the Empire State Building. Your high recommendation means a lot to us. We look forward to welcoming you back for more enjoyable experiences. Best, The Management Team
   

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8. OT

   OpenTable Diner

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bartenders and waiters made this a fun experience with their personality. Food was very good, pricey drinks outside of happy hour. Will go again!
   

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9. OT

   OpenTable Diner

   Greater Boston

   3 reviews

   2.0

   3 reviews

   Dined on 18 July 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   This is really just a small rooftop bar. When it is busy, the table service is spotty.
   

   The Rooftop - Hyatt Herald SquareResponded on 29 July 2024

   Hey, thanks for taking the time to share your experience at The Rooftop - Hyatt Herald Square. We're sorry to hear that your visit didn't meet your expectations. We understand that the table service was spotty due to our busy schedule. We appreciate your feedback and will certainly work on improving the quality of our service. We hope to have the opportunity to serve you better in the future.
   

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10. OT

    OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on 8 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful atmosphere with a breathtaking view of the Empire State Building. So many great menu options & an awesome happy hour for both food & drink!! Bartenders Moe & Tatyanna demonstrated amazing customer service, going above & beyond to ensure my party’s overall satisfaction. I will definitely be returning!!!
    

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