The Ritz-Carlton Lobby Lounge

Review summary

1. G

   Gregg

   Dallas76 reviews

   5.0

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lorena is Amazing. She took such great care of us. We are already planning 2025.
   

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2. C

   Christina

   New Orleans1 review

   5.0

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing teddy bear tea! Highly recommend. Will definitely recommend to friends and family.
   

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3. j

   joseph

   Orlando2 reviews

   2.0

   Dined on 8 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Santa’s tea time at the ritz Carlton did not meet expectations. A very loud environment. Waited one hour to get food, which was mediocre at best. Understaffed and not worth the price. We went all over the hotel to figure out where to go. The male concierge agent was clueless and the downstairs restaurant hostess that he sent us to was flipping through pages in a paper packet in confusion, finally taking us to the lobby steps away from concierge where the event was to take place. We have been to other high teas at Ritz Carlton’s in other cities with great success. The Orlando based team seemed inexperienced, rough around the Edges and novice from the moment we entered the hotel. We will not repeat this experience
   

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4. J

   John VIP

   Orlando5 reviews

   2.0

   Dined on 12 May 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   The tea steeps way too long.....the prices have gone way up too high
   

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5. NN

   NellyN VIP

   Orlando26 reviews

   4.0

   Dined on 12 May 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   The overall experience was good but overpriced by all means. They also tried to charge me for my 1 year old for tea. I had to pay for my 4 year old. No refills, no second round of sandwiches. Didn’t even ask what we preferred and just brought everything out. It was good for a one time experience for Mother’s Day, but I don’t see myself going back again.
   

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6. LP

   LisaP

   Orlando5 reviews

   4.0

   Dined on 12 May 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Extremely costly! We have had tea all over the states and Europe too. For the price, I think everyone should have a complimentary glass of champagne. My daughter treated me for Mother’s Day and I thought the price was ridiculous. I felt very bad considering she’s a school teacher and not an executive. It was nice, but not worth the cost!
   

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7. KI

   KelleyI

   Orlando12 reviews

   5.0

   Dined on 11 May 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   I visited for the Mother's Day tea, and it was spectacular. Would do this again and again. Made my mom feel very special.
   

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8. JH

   JuliaH

   Orlando1 review

   3.0

   Dined on 9 December 2023

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   Very loud. Food was okay, but I do appreciate the gesture of making it special for my mom. They did misspell her name however. Food was okay, expected more for a vegan tea party. But it was okay. Tea was good. Felt rushed to leave. I don’t think the experience is worth the price considering how loud, rushed, and disappointing the food was.
   

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9. KB

   KatieB

   St. Louis1 review

   1.0

   Dined on 9 December 2023

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   So so dissapointed with the food and the ambiance. I've attended teddy bear tea at another Ritz since I was a child and for many years with my daughter. First time here and it was not christmassy, not magical, food was actually gross, it was nothing like we're used to and very few tables. Not special at all. Service was of course great but overall would not attend again here which is so sad.
   

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10. OT

    OpenTable Diner

    New York City5 reviews

    3.0

    Dined on 3 December 2023

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 5

    This was our 5th Santa tea. Always enjoyable. Very disappointing that they charged the adult price for kids this year. Not surprising that there were empty tables this year when usually it’s booked.
    

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