The Restaurant at St Martins Lane London

Review summary

1. Y

   Yasmin

   London

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service can be improved; forgetful waitresses. Watch out for eggshells in your dishes. Cool hotel vibe.
   

   The Restaurant at St Martins Lane LondonResponded 1 day ago

   Dear Yasmin, Thank you for reaching out with your honest feedback. I’m truly sorry to hear about your disappointing experience and sincerely regret that we fell short of your expectations, especially during an important business meeting. The service missteps you described, from incomplete orders to lack of attentiveness, are certainly not reflective of the high standards we strive for. Additionally, the food quality concerns you raised are unacceptable, and I will be addressing them with our kitchen and service teams immediately to ensure improvements are made. Your experience is not the standard we want for our guests. I truly appreciate your feedback and hope we can restore your confidence in dining with us. Best regards, The Restaurant team
   

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2. K

   Kate

   VIP

   London

   5 reviews

   4.0

   5 reviews

   Dined on 20 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely pre theatre option. Simple menu done well. Speed and comfort. Super service from Manuel
   

   The Restaurant at St Martins Lane LondonResponded 1 day ago

   Dear Kate, Thank you for your kind words! We're delighted to hear that you enjoyed our pre-theatre menu and that the service, especially from Manuel, made your experience even better. We always strive for a balance of quality, speed, and comfort, so it’s wonderful to know we delivered on that. We look forward to welcoming you back soon! Best regards, The Restaurant team
   

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3. J

   Jenny

   London

   4 reviews

   3.0

   4 reviews

   Dined on 19 February 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Everything was fine, pleasant. We had a lovely surprise when the waiter appeared with a small cake and sang happy birthday as he had picked up that it was my partner’s birthday. My step daughter asked for a second piece of bread to go with her mushroom terrine. When the bill came, it was dark and I just paid but, when I reviewed the receipt later, we had been charged £12 for the cake we hadn’t asked for and £10 for the second piece of bread! That £22 pushed the bill for one course for four people to over £200! It also, on principle, means we won’t go back!
   

   The Restaurant at St Martins Lane LondonResponded 1 day ago

   Dear Jenny, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the atmosphere and service, and that our team was able to make your celebration feel special. However, we sincerely regret that the additional charges left you feeling disappointed. It’s never our intention for a thoughtful gesture—like the birthday cake—to feel anything less than genuine, and we completely understand your frustration. We also appreciate your feedback regarding the bread charge, as transparency is key to a positive dining experience. Your comments have been shared with our management team to ensure clearer communication in the future. We truly value your visit and would love the opportunity to welcome you back for a better experience. Best regards, The Restaurant team
   

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4. a

   andrew

   London

   1 review

   1.0

   1 review

   Dined on 14 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Disappointed with the service and overall quality for an expensive Hôtel restaurant. It was a valentines dinner with my wife however we felt that the service was not up to standard of a five star hotel. The quality of the food in particular the valentines menu did not live up to the promise of the menu. The liver parfait simply tasted of butter (too much butter compared to liver), the lobster was over-powered by the other flavours of the dish. The food and in particular the desserts were beautifully presented but lacked flavour. The most flavoursome aspect of the Black Forest dessert was a tiny cherry - very sadly the rest of the dish had no cherry flavour. When asked how our food was, there was no follow up or interest to our answers at all - it was simply a token question. I hope the restaurant takes the feedback on board as there is a lot of promise but poor execution.
   

   The Restaurant at St Martins Lane LondonResponded 1 day ago

   Dear Andrew, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your Valentine’s dinner did not meet your expectations, especially on such a special occasion. We appreciate your honest comments about the service and the execution of the dishes, as we continuously strive to improve. Your insights regarding the balance of flavors and attentiveness of service are invaluable to us, and we will certainly share them with our team to ensure a better experience for our guests in the future. We sincerely hope to have the opportunity to welcome you back and provide you with the exceptional dining experience you deserve. Best regards, The Restaurant team
   

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5. D

   Donal

   VIP

   London

   28 reviews

   4.0

   28 reviews

   Dined on 14 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   This is a good restaurant, the food on the whole was enjoyable, the service and the ambience were good. There is room for improvement though. The food was more of a mixed bag than it might have been. My bouillebasse and my wife’s apple soufflé dessert were wonderful, but my starter of scallop (note the singular) was made up of a group of flavours that just didn’t meld. My dessert, “Black Forest” looked fantastic, but some components didn’t taste very much of anything. Service was very efficient (on Valentine’s night I suppose one might expect it to be), and the ambience was pleasant enough. Overall, pleasant enough, but I don’t think we will be rushing back.
   

   The Restaurant at St Martins Lane LondonResponded 1 day ago

   Dear Donal, Thank you for taking the time to share your thoughtful feedback. We’re delighted to hear that you enjoyed aspects of your meal, particularly the bouillabaisse and apple soufflé, as well as the service and ambiance. However, we’re sorry that some dishes didn’t quite meet your expectations. Your comments about the balance of flavors and consistency are invaluable, and we will certainly share them with our culinary team as we continuously refine our offerings. We truly appreciate your visit and hope that we might have the opportunity to welcome you back in the future for an improved experience. Best regards, The Restaurant team
   

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6. S

   Susan

   Berkshire

   1 review

   5.0

   1 review

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food and wonderful service! The scallop starter was amazing!
   

   The Restaurant at St Martins Lane LondonResponded 1 day ago

   Dear Susan, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the food and service, especially the scallop starter. We hope to welcome you back soon for another fantastic dining experience! Best regards, The Restaurant team
   

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7. R

   Ritz

   London

   6 reviews

   5.0

   6 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent pre theatre meal with friends. Thank you
   

   The Restaurant at St Martins Lane LondonResponded 1 day ago

   Dear Ritz, Thank you for your kind words! We're delighted to hear that you and your friends enjoyed your pre-theatre meal with us. We hope to welcome you back again soon for another great dining experience! Best regards, The Restaurant team
   

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8. P

   Peter

   Essex

   1 review

   4.0

   1 review

   Dined on 18 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Table booked for 6.30 after we had been to a matinee. The restaurant was fairly busy but noise levels were okay (we had chose carefully because we had wanted a quieter environment) and it was even quieter an hour later (when we assume some evening theatre goers vacated) but still enough tables for a nice atmosphere. The food was well presented, well cooked and tasty, and we thought a fair price, the cocktails and wine were also a fair price. We were served by a few different staff, who were friendly and attentive enough. Luckily we had only chosen two starters to share between three of us, as when we asked for the bill my husband was presented with a candle-lit birthday cake - a very nice touch. Would definitely recommend. Next time I want to visit their secrete (ish) bar.
   

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9. C

   Cecilia

   London

   2 reviews

   4.0

   2 reviews

   Dined on 30 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good value pre-theatre menu and lovely service in convenient location
   

   The Restaurant at St Martins Lane LondonResponded on 10 January 2025

   Dear Cecilia, Thank you for your kind review! We're delighted to hear that you enjoyed our pre-theatre menu and found it to be good value. It's wonderful to know that our service and convenient location contributed to a pleasant experience for you. We hope to welcome you back again soon, whether for another pre-theatre meal or a leisurely dining experience! Best regards, The Restaurant team
   

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10. M

    Michelle

    London

    8 reviews

    5.0

    8 reviews

    Dined on 28 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and service were excellent. Loved the apple soufflé How waiter was helpful and attentive
    

    The Restaurant at St Martins Lane LondonResponded on 10 January 2025

    Dear Michelle, Thank you for your lovely review! We're thrilled to hear that you enjoyed both the food and service, especially the apple soufflé—it’s a favorite among many of our guests! We're glad to know our waiter provided attentive and helpful service to enhance your dining experience. We hope to welcome you back soon for more delicious moments! Warm regards, The Restaurant team
    

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