A Certain Flair Catering at Lougheed House

Review summary

1. S

   Suzan

   Calgary

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   We went here for Valentine’s Day because all the other restaurants were full. The food wasn’t that great but the service was really good. We loved our server and the ambiance and it was in a beautiful place. I loved the antique stuff in the basement where the washrooms are.
   

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2. K

   Kirk

   Calgary

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The meal we experienced was good. Could have enjoyed it a little better if we had some heat where we were seated. Drafty and cold. Service was just ok. Ordered a glass of wine each when our entree arrived and didn’t get it till we were through eating. All in all , with a twenty percent gratuity expected, I would rate the overall experience as a six out of ten.
   

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3. D

   David

   Calgary

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Probably the worst restaurant experience I have had in years. I actually felt bad for the servers, they were clearly untrained. They had no idea what they were doing. Failed to clear the plates off before they put the new course down, we sat for at least 15 minutes before anybody even acknowledge that we were there. i could go on and on about the service but suffice to say well. They were pleasant. They were unskilled and we were waiting on all courses and we’re not acknowledged as even being there most of the time. In addition, the main course tenderloin steak was completely tasteless, and had the texture of mush. This was not high quality food. To top it off, the restaurant automatically put a 20% service tip on the bill which was very insulting for a table of two and for the amount of service that we did not receive. In short, this dinner was a complete fail, and I would not recommend this catering pop-up to anyone.
   

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4. R

   Rob

   Calgary

   47 reviews

   4.0

   47 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Bar service was very slow initially. Otherwise this was a good experience, knpwing that this was a "Pop-Up" event.
   

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5. K

   Karen

   Calgary

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delicious meal in a beautiful setting. It was a very special Valentines dinner.
   

   A Certain Flair Catering at Lougheed HouseResponded today

   We are so happy to hear that the evening and meal were enjoyed! Thanks so much for joining us for Valentine's Day
   

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6. M

   Maureen

   Calgary

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lougheed House was a lovely spot for a Valentine's dinner and we couldn't have been more pleased with it. The food was not super adventurous, but the choices all sounded great and our dishes were delicious.
   

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7. C

   Christianne

   VIP

   Calgary

   3 reviews

   5.0

   3 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding interaction with the players in our murder mystery dinner evening. Excellent ambience, live-it environment , fun, interactive and as alway, food is love!
   

   A Certain Flair Catering at Lougheed HouseResponded on 5 February 2025

   Thanks Christianne!! So happy to hear you enjoyed your evening!!
   

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8. A

   Amanda

   Calgary

   5 reviews

   2.0

   5 reviews

   Dined on 1 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our food was cold when we got it and our orders were messed up. They gave the wrong soup to a person at our table who had allergies to it. It was the worst experience I've ever had in my life. Other tables in our area were messed up too. Use a different company next time.
   

   A Certain Flair Catering at Lougheed HouseResponded on 5 February 2025

   Hi Amanda, We are VERY sorry to hear that the meal was not enjoyed and that the service was not up to the standard that we strive for. We sincerely appreciate the feedback, and it has been passed along to our kitchen and catering team. We have also reached out to you in a separate message with additional information. Unfortunately when the reservation is made it only supplies us with how many guests and how many orders of each selection along with the name of the guest who made the reservation, so our servers do not know exactly which guest at which table ordered which selection therefore we rely on the guest notifying us when the meal is brought to the table. Again our apologies and Thank you again for the feedback as it really helps us to work on improvements.
   

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9. K

   Kevin

   Calgary

   21 reviews

   5.0

   21 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Relaxing experience for their Christmas tea. Service was good and the food was excellent - very nice variety of savoury and sweet. The ambiance of the Loughheed House added to the specialness of the occasion.
   

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10. K

    Ken

    Vancouver

    1 review

    2.0

    1 review

    Dined on 22 December 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 5

    The food was not good. Bread and baked goods were dry and stale. Definitely not fresh. Very minimal flavours. We were extremely disappointed. The service was very slow and not attentive. For High Tea in a historic building use china tea pots!!! Not black modern plastic contraptions. Service was slow. Unsure of items on tea trays. Forgot water. The ambience was fantastic . Decorated beautifully for the holidays.
    

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