V
Victoria
Unspecified1 review
Dined on 16 February 2025
- Overall 2
- Food 1
- Service 2
- Ambience 2
Called the restaurant before booking a reservation on Open Table, was told by front of the house that they were fully committed..but went to Open Table and there were several reservations available, so we reserved a table. Upon entering there is just no ambiance, there is not any art on the walls, the decor is quite sterile.. local art would be great, or something that creates some warmth and comfort. We were greeted by our server, we ordered a bottle of wine, took about 15 minutes to receive it, was left in a chiller and the server turned and left. We decided to poor ourselves a glass of wine, 10 minutes later when the server returned he indicated that he had not served us a glass of wine because he wanted to chill the bottle first..the bottle should have been ready to serve and communication would have been appreciated. The wine was fine. We ordered the broccoli soup for an appetizer, it was served barely warm and lacked flavor. We ordered the lamb, it was so disappointing..mostly bone, very little lamb and the mint sauce was served underneath an undercooked square block of cabbage, made it difficult to get to the sauce, the whole dish was just poor quality. We hope things improve over time. There are several great restaurants in Fredericksburg with wonderful ambiance and food…both are equally important…I was surprised that servers were wearing matching striped shirts,but all various shades of denim pants (blue jeans), uniforms are all part of establishing ambiance too. May try again sometime, but will opt to sit at the bar for a glass of wine and observe how things are going before committing to dinner reservations.
The Restaurant at AlbertResponded 6 days agoThanks for the feedback, Victoria. We're truly sorry to hear about your disappointing experience dining with us. We always strive to provide a warm, comfortable, and inviting atmosphere and it's clear we fell short during your visit. We appreciate your comments about the temperature of our wine and the quality of our food, as well as the lack of warmth in our decor. We also acknowledge the service you received and the lack of clarity about the wine service. Your feedback is crucial for us to improve and we will certainly take it into consideration as we strive to provide a better experience in the future. We hope to have the opportunity to welcome you back for a more positive experience, please give us a call at 830-733-5000.
Sweetest Regards,
Hillary Rodriguez
Service Manager