The Reserve Brighton

Review summary

1. S

   Steve

   VIP

   Orlando

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great celebration dinner with exceptional service
   

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2. OT

   OpenTable Diner

   Detroit

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our table of 6 started with drinks, then ordered multiple appetizers, steaks, and sides and all was delicious! The steaks were prepared perfectly with just the right amount of seasoning. The sides were absolutely delicious. Try both the Au Gratin and Romanov potatoes, you won't be disappointed! Our favorite apps were the pork belly and beef wellington. Service was attentive and extremely friendly.
   

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3. R

   Robin

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great and the main entrées and dessert were awesome
   

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4. J

   John

   VIP

   Miami

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Went in for dinner at 7:45pm, 2 Cesar Salads and 2 Ahi Tuna Towers. It took 2 hours. Our bill was incorrect, charged us for added cocktail. Food was as expected, as prepared well.
   

   The Reserve BrightonResponded 6 days ago

   Good Evening John, I am sorry to hear about your service experience this evening. We strive to have the best service and food around and sorry to hear about your wait on your entrees. We never like to rush our guests and it looks like we took a little to long to send your food out. Please feel free to contact me to go further in detail about your experience. Thank you, Ryan General Manager
   

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5. J

   James

   VIP

   Detroit

   68 reviews

   5.0

   68 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent restaurant. The food is wonderful and the team service works great. It is a bit pricey but very well worth it.
   

   The Reserve BrightonResponded 6 days ago

   Thank you for your amazing review! we hope to serve you again in the future!
   

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6. H

   Henry

   Detroit

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   The Service needs to improve significantly. They just simply don’t seem to properly train the staff. If they did it would make up a lot for an average food offering.
   

   The Reserve BrightonResponded 6 days ago

   Good Evening Henry, I am sorry about your experience here at The Reserve. We strive for the best service and food around. If you would, please give me a call back to go further in detail about the service that you received. The servers go through a long training program to go on the floor so I would like to know what was missing on this occasion. Thank you, Ryan General Manager
   

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7. K

   Kiley

   Hawaii

   2 reviews

   2.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I can only assume the kitchen was short staffed. Very disappointing night for the amount of money spent. The waitress did a good job, but someone should have been walking around letting people know they were an hour out from food to table after ordering. I couldn’t finish my filet as it was not good, and our baked potato was cold. Such a bummer. My son said his steak was good, so we had one positive. Hopefully they can get additional help in the kitchen, if that was the problem.
   

   The Reserve BrightonResponded 6 days ago

   Good Afternoon Kiley, I want to apologize that you felt like your service took longer than expected. We do pace out our food to not rush the guests while they are enjoying salads and appetizers. We feel that you are here to enjoy your company and not want to rush anything. That being said, I do apologize if it was longer than you wanted, we are not short staffed, however we will look where we can improve to ensure this gets rectified. Thank you, Ryan General Manager
   

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8. M

   Meaghan

   Detroit

   1 review

   1.0

   1 review

   Dined on 13 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Don't waste your money. Waited more than 45 minutes for our entrees only to receive the most dry 8 oz. filet I have ever had, next to a bed of completely wilted microgreens; my plate had clearly died in the window. Food runners don't speak and first impressions at the host stand were sub-par. If this restaurant is going to last in Brighton, management needs to start caring.
   

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9. B

   Bob

   Detroit

   1 review

   2.0

   1 review

   Dined on 13 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food was fair at best, took a very long time for food to come out. 3 of the 4 steaks were cooked well done even though ordered medium. Baked potatoes were cold when served. I will not go back.
   

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10. C

    Christopher

    VIP

    Detroit

    4 reviews

    4.0

    4 reviews

    Dined on 13 December 2024

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 4

    Last night was our first time there. The food was fantastic and the ambiance was very good. However, while the servers were friendly and professional, service was very slow with long gaps in between. At this price point, service is expected to be much more attentive.
    

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