The Refectory

Review summary

1. T

   ToniMarie W.

   Philadelphia

   43 reviews

   5.0

   43 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our meals were great, service was okay but the price of the martinis was twice the cost of our food. Not acceptable 😔.
   

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2. OT

   OpenTable Diner

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there for Sunday brunch for my husband’s birthday. Food was delicious and creative. Service was amazing. Prices were reasonable. We will be back!
   

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3. D

   David

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   They seemed short on help. We were seated quite a while before we were served even a glass of water. They must have realized because the host actually came over and poured our water and apologized for the delay. Next up were drinks. Two were fine and 2 seemed skimpy. We didn't complain but when I reordered another it was twice the size...seems very inconsistent. Not sure why the first pour was so skimpy. When it came to entrees, 3 out of 4 were fine but the last one came out wrong and was sent back. When it did come back the meat was not at the proper temperature. We have been there several times before and always had a good experience. I will chalk this one up to an off night. However, it may be quite a while before we return.
   

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4. K

   Kristin

   Greater Boston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was very good and the service was outstanding!
   

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5. d

   debra

   VIP

   Philadelphia

   19 reviews

   5.0

   19 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was extremely friendly and professional! We thoroughly enjoyed our evening.
   

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6. L

   Lisa

   VIP

   Philadelphia

   106 reviews

   5.0

   106 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly another wonderful meal and attentive service. LaRue was our server. He was friendly and took great care of us. This was my friend’s first visit and was impressed on the food, service and ambiance. Thank you for my birthday ice cream! Delicious! Definitely will visit soon!
   

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7. A

   Audrey

   VIP

   New Jersey

   19 reviews

   2.0

   19 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   The food wasn’t of good quality. Signage could have been better. Staff was not welcoming or friendly. We were seated in the back by the kitchen. It looked like other tables were available.
   

   The RefectoryResponded 3 days ago

   Thanks for the review, Audrey. We're sorry to hear that your experience at The Refectory didn't meet your expectations. We take your comments about the quality of our food and the location of your table into consideration as we continuously strive to improve. We also appreciate your feedback on our staff's demeanor and we'll take it into consideration to improve our overall service. We hope to have another chance to serve you better in the future.
   

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8. J

   John

   VIP

   Philadelphia

   24 reviews

   3.0

   24 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We’ve eaten at the Refectory several times and this is the first time the food was disappointing. It was New Year’s Eve, however, none of the dishes were good. The short rib flat bread was the best part. The Halibut special was so overcooked and dried out not even the red pepper purée could save it. The filet mignon (ordered medium) came sliced, why? It made the meat, which was overcooked, dry as any juices had already run out. The Yule Log dessert special tasted like you were eating fudge since the frosting was hard, thick, and fudge-like. The Brûléed Citrus tart was not Brûléed in any fashion and the filling was as runny as melted ice cream. Drinks were the only good part. One note to the restaurant; since you do validate parking for the garage, why do the servers not ask for your parking ticket to get it stamped for you when you pay the bill or at least mention this fact to you so that you can take care of it yourself? Why do you have to notice a tiny little sign at the check-in desk to take advantage of this courtesy?
   

   The RefectoryResponded 4 days ago

   Hello John, We're truly sorry to hear about your recent experience at The Refectory. It's disappointing to know that our dishes didn't meet your expectations, especially on such a special occasion like New Year's Eve. We appreciate your feedback regarding the short rib flat bread, halibut special, and filet mignon. We always aim to deliver the best food and your comments will help us improve. We're glad that you found our drinks to be good. However, we regret that our desserts didn't meet your expectations. We'll certainly take your feedback into account as we continually strive to improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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9. K

   Kristen

   VIP

   Philadelphia

   172 reviews

   5.0

   172 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I wish I could remember our waiter’s name. It was our first time there and he was fantastic. This place is definitely a hidden gem. Food is excellent and drinks were impressive and tasty. We tried several things and have absolutely nothing bad to say about any of the dishes I love that they make all their own pasta nice diverse menu so even your pickiest eater can find something
   

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10. S

    Stephen

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on 28 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Hosted family from Boston for the holidays, everything was excellent from beginning to end will definitely be back.
    

    The RefectoryResponded 3 days ago

    Thanks for visiting us, Stephen! We're thrilled to hear that you and your family had an excellent experience at The Refectory during your family's holiday visit. It's always our pleasure to provide excellent food and service. We noticed your rating on value and we're always working to provide the best experience for our guests. We look forward to welcoming you back in the future. Best, The Management Team
    

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