The Pump House

Review summary

1. OT

   OpenTable Diner

   Charlotte5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great food and service. Our waiter was very attentive even tho he was busy! Food was great!
   

   The Pump HouseResponded today

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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2. OT

   OpenTable Diner

   Charlotte2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was very nice, and the food came out fast. My children loved looking out at the water.
   

   The Pump HouseResponded today

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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3. S

   Shannen

   Charlotte1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Simply sign in and book a table, very quick and easy 🤗
   

   The Pump HouseResponded today

   Thank you for the great review! We are so happy that your server took great care of you, and thank you for celebrating a birthday with us! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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4. G

   Gina VIP

   Charlotte10 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   First off, The Pump House is an exceptional experience for Rock Hill. We chose to sit at the 5th floor bar - which is our favorite spot . On this night a private party was on the patio and there was only one bartender. Our service was a bit slow and chaotic because the one bartender was constantly being pulled to the server side of the bar with their drink demands . It would seem if a private party is scheduled - than an extra bartender would be needed . Had the actual bar been packed - it could have been way worse. This won’t keep us away but for a less loyal customer or first time experience this could be a negative experience.
   

   The Pump HouseResponded today

   Thank you for taking the time to write a review. We apologize that the private party slowed down your service and hampered your experience with us. We will absolutely take this into consideration to ensure all of our guests have a perfect outing at The Pump House. We would love to hear more about your experience whenever you have time! Sincerely, Pump House Management
   

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5. C

   Cherie

   Massachusetts1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit. Our waiter was Travis. He was excellent. Knowledgeable and polite. The food was outstanding!! Two of us had the pork chop and it was absolutely delicious. One had shrimp and grits and it was amazing. One had salmon and it was perfection. Would absolutely dine here again!! We also had the fried okra appetizer and it was really good. The cornbread and peach butter served to each table is so good.
   

   The Pump HouseResponded today

   Thank you for the great review! We are so happy that Travis did such a great job for you on your visit, and that you enjoyed all of your food. We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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6. L

   Lee VIP

   New York City23 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We came here on Valentine’s Day and liked it so much we came again. We are for making this our regular local spot. We would also like to mention our server MASON, he was great. We had him on both of our visits and we will be requesting him on our future visits. Management was very good also as they made sure to stop by our table to see if everything was alright.
   

   The Pump HouseResponded today

   Thank you for taking the time to write a review. We are so glad that Mason did a great job for you, but it sounds like we had some opportunities for improvement. We would love to hear more about your experience whenever you have time! Sincerely, Pump House Management
   

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7. R

   Richard VIP

   Portland19 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great location on the river, good food, outstanding service.
   

   The Pump HouseResponded today

   Thank you for taking the time to write a review. Sounds like we had some opportunities for improvement. We would love to hear more about your experience whenever you have time! Sincerely, Pump House Management
   

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8. D

   Doug-Laurie

   Unspecified1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our anniversary and everyone made it a very special night for us and gave us a table over looking the river. Server’s were all amazing and truly added to the amazing experience (thank you Charles). Not a large menu, but what we had was outstanding Highly recommend the Pump House
   

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   The Pump HouseResponded today

   Thank you for the great review! We are glad that you enjoyed your evening and your service, we will be passing the complements along to Charles. We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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9. OT

   OpenTable Diner

   Charlotte2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything tasted great! The service and atmosphere was amazing.
   

   The Pump HouseResponded today

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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10. OT

    OpenTable Diner

    New York City5 reviews

    5.0

    Dined on 8 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went there to celebrate my parents anniversary, they really went all out. An anniversary card as well as free dessert at the end of dinner. Our server Shane was awesome , and the food was great.
    

    The Pump HouseResponded today

    Thank you for the great review! Thank you for choosing to celebrate your parents anniversary with us, we are so glad that Shayne did a wonderful job for you. We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
    

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