The Prince Bonaparte

Review summary

1. E

   Emmanuelle

   VIP

   London

   7 reviews

   4.0

   7 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We were disappointed by the food… the beef roast nore the Fish&Chips nore the chocolate cake were that good.
   

   Is this helpful?

   Report
2. S

   Sue

   VIP

   London

   6 reviews

   4.0

   6 reviews

   Dined on 9 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really nice local pub with delicious food and nice service - will be back
   

   The Prince BonaparteResponded 6 days ago

   Hi Sue Thanks for leaving us a great review, if there's anything we could have done to get five stars please let me know by emailing me at location-email. Team Bonaparte
   

   Is this helpful?

   Report
3. I

   Ian

   London

   5 reviews

   3.0

   5 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Always go here for Sunday lunch, Potatoes very overdone , table near the toilets not a good idea. Still ok overall .
   

   Is this helpful?

   Report
4. S

   Simon

   VIP

   London

   8 reviews

   1.0

   8 reviews

   Dined on 26 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   The pub was pretty quiet last night, but service was terrible. Arrived, were sat and server then promptly disappeared to the back section (which was empty). After about 15 minutes went up ourselves and got some menus. Waiter clearly didn’t want to be there. Eventually managed to order food and drinks and have a drink served. Food is good (although they have really jacked up their prices!). Asked for the bill, waiter acknowledged and then watched him polish and move glasses on and off a tray for about 10 minutes, then clear our table and then ask us if we still wanted our bill? We said we did, and had asked him for it quite a while ago. He clearly didn’t appreciate this, brought the bill and slammed it and the payment machine on the table and walked off…. When he came back I said that what he’d done wasn’t great, he just looked at me - so I asked for the manager. Explained it the manager what had happened and his first reply was ‘oh, I’m sure it wasn’t as bad as that’! When my guest assured him it absolutely was he just said ‘oh sorry’ and went and got the bill again. Such a shame as I live nearby and this used to be a great pub - clearly not anymore. Shan’t be back. There’s the Princess Grace and the Hayden around the corner, will continue spending my money where you are made to feel welcome, not a burden.
   

   The Prince BonaparteResponded 6 days ago

   Hi Simon I am sorry to hear of your experience with us as this is not our usual standards by any means and I would like to apologise for this. We do appreciate all kinds of feedback and I will definitely pass these comments on to the teams so we can avoid these poor service steps in the future. We would love to see you again in the future so we can offer you a true Bonaparte experience. Once again, our apologies. Team Bonaparte
   

   Is this helpful?

   Report
5. A

   Anne

   London

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My friends enjoyed their roast lunches and I enjoyed my roast squash and lentils salad. Very nice relaxed ambiance and good table service in the restaurant.
   

   • 

   Is this helpful?

   Report
6. MM

   MichelleM

   VIP

   Miami

   5 reviews

   5.0

   5 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and the staff are exceptional as is the ambience!
   

   The Prince BonaparteResponded on 18 November 2024

   Hi Michelle, Thank you for the amazing review, we love to hear feedback like this. I will pass on your kind words to the team. Thanks, Team Bonaparte!
   

   Is this helpful?

   Report
7. L

   Letizia

   London

   2 reviews

   5.0

   2 reviews

   Dined on 24 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I recently dined at this restaurant with a friend, and we had an outstanding experience from start to finish. The food was simply exceptional – we started with the mushroom and duck egg dish and the beet hummus, both of which were bursting with flavor. For the main course, we enjoyed a perfectly cooked ribeye that was tender and full of rich, savory taste. Our server, Marcio, went above and beyond to ensure we had an unforgettable meal, attending to every detail with genuine warmth and attentiveness. His service truly enhanced our dining experience. I’ll definitely be returning and highly recommend this spot for anyone looking to enjoy a fantastic meal in a welcoming atmosphere!
   

   The Prince BonaparteResponded on 30 October 2024

   HI Letizia, Thank you for the amazing review and kind comments on the team and service. I will be sure to pass on your words to the whole team. Thank you! Team Bonaparte!
   

   Is this helpful?

   Report
8. L

   Libby

   VIP

   London

   16 reviews

   2.0

   16 reviews

   Dined on 29 September 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Sadly we may have hit on a bad day. Service was painful. Very slow and a number of follow up requests for missing items were ignored, drinks were incorrect, one was missing after 30 mins and we had to go to the bar to order again. 30 mins before we realised no one was coming to take our order so we had to get up and find someone to do so. A further 30 mins until we got our food which considering it was mainly roasts was confusing as surely just needed plating up. No mint sauce for roast lamb, tried to charge £13 for a child’s portion of mac n cheese. Food was mediocre, roast potatoes awful which I think many people judge a roast by! Carrots rock hard. Sadly we’ll not be back, the pub itself is nice but staff were indifferent and sadly just not the standard we’re used to in the area.
   

   The Prince BonaparteResponded on 2 October 2024

   Hi Libby, We are sorry to hear of your experience with us as this is not our usual standards by any means and I would like to apologise for this. We do appreciate all kinds of feedback and I will definitely pass these comments on to the teams so we can avoid these poor service steps in the future. We would love to see you again in the future so we can offer you a true Bonaparte experience. Once again, our apologies. Team Bonaparte!
   

   Is this helpful?

   Report
9. D

   David

   London

   1 review

   4.0

   1 review

   Dined on 15 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent Sunday lunch. Outstanding quality of beef and lamb roasts. Courteous staff. Pleasant atmosphere of the best of London local pubs.
   

   The Prince BonaparteResponded on 19 September 2024

   Hi David, Thank you for taking the time to leave us a review and some kind feedback. We are delighted to hear that you loved the roasts and we would love to see you again soon. Thanks, Team Bonaparte!
   

   Is this helpful?

   Report
10. S

    Stefan

    New York City

    1 review

    5.0

    1 review

    Dined on 14 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic staff from the moment we walked in:) The food was well priced with great quality. Will be back for sure
    

    The Prince BonaparteResponded on 16 September 2024

    Hi Stefan, Thank you for the amazing review, we can't wait to welcome you again soon. Team Bonaparte!
    

    Is this helpful?

    Report