The Pit Authentic BBQ

Review summary

1. A

   Annalyn

   Raleigh

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was quick, and friendly. Our waitress was extremely kind. I didn’t realize the Brussel sprouts were made with bacon that I don’t it and she exchanged it quickly for the green beans and apologized, even though she had nothing to apologize for! I should’ve checked being at a bbq restaurant. The hostess was a sweet lady and very kind as well. Would definitely recommend coming here but make sure to check if you have any restrictions! The restaurant is also very clean and has a great vibe and ambience. Parking is street parking mostly and there is a side lot but it looks like it’s reserved for another store.
   

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2. B

   Brian

   Raleigh

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Our Thanksgiving meal at The Pit Restaurant in downtown Raleigh was an absolute disaster. We had a party of eight with a reservation at 3:15 PM. Earlier in the day, we called the hostess to ask when we should schedule our return ride home. She advised 4:30 PM, based on our reservation time. However, we were left standing outside until 4:30 PM with no updates, no explanation, and no attempt to communicate the delay. This forced us to cancel our ride, incurring a $30 cancellation fee. The hostess was incredibly unprofessional and unfriendly throughout the ordeal. Every time we inquired about seating, she acted annoyed and dismissive, stating, “I’ll walk around and see what is opening, but that is the best I can tell you.” There was zero communication from management, leaving us completely in the dark about the status of our reservation. When we were finally seated, it took 15 minutes just to place a drink order and another 30 minutes for our food to arrive. For a $480 meal, the quality was abysmal. Served family-style, we were given a bowl of turkey crumbs—yes, crumbs—that resembled leftovers more than a proper Thanksgiving meal. We had no utensils at the table and had to ask for basic items multiple times. While the waitress was polite, she was clearly overwhelmed by the chaos. To make matters worse, the billing process was a disaster. The $60 per person charge couldn’t be processed correctly, so we were given two $29 charges per person with no explanation. Any questions about this were brushed off, and at one point, a staff member rudely addressed me as “bro.” This was, without a doubt, the worst meal and dining experience I have ever had at a restaurant. For $480, we expected far better than what The Pit delivered. I would strongly advise against choosing this restaurant for any special occasion. Management needs to take serious steps to improve their service, professionalism, and overall quality. This experience was simply unacceptable.
   

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3. J

   James

   Pinehurst

   5 reviews

   1.0

   5 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   A poor dining experience from start to finish. We had a reservation at 2:30 pm on Thanksgiving, we weren’t seated until 3:15 pm and didn’t see a server until close to 3:30 pm. There were a lot of people standing around waiting to be seated, spoke to one family that were seated an hour and 40 minutes past their reservation. You had to have a reservation for Thanksgiving, no walk ins, so they knew how many peoole to expect, our reservation was confirmed prior to Thanksgiving. The food service was family style, which would have been fine, but the servings were small, it didn't seem to matter how many were at your table you got the same sized platters, it isn't family style if everyone doesn't get a serving if they want one. $60 per person for small servings or not even having enough for each diner and a couple of small slices of pie for dessert was definitely overpriced. The service was slow and it was challenging figuring who exactly our server was since we didn't see the same people twice. Luckily one of the bartenders took pity on us and made sure we had tea refills. Management didn't come around to apologize for the long wait times or slow service or offer a discount for the bad experience. It was poorly run and management dropped the ball on many levels, but the servers were doing their best even though they were understaffed and overwhelmed. I do not recommend you visit during a holiday meal, we'll stick to visiting for lunch during the week.
   

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4. A

   Anna

   Raleigh

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   I feel like they over booked. Many made reservations as well myself but was seated almost an hour after our time. I heard people 45 min before us with reservations were waiting. I felt sorry for the staff. The staff did a wonderful job during the chaotic mess. Last year was AMAZING with plenty to take home not this year.
   

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5. S

   Sandy

   Raleigh

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   I'm not sure where to begin. A fixed menu should be the easiest to serve but that was not the case. Service was terribly slow, appetizers and desserts were 50% of what was expected i. e. only two spinach salads for a table of four, an hour wait between apps and entrees and even worse for desserts. Kitchen management should be changed. We used to really enjoy both dine in and delivery from "The Pit" but this experience was so disappointing I'm not sure we'll ever return.
   

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6. J

   Joey

   Seattle

   7 reviews

   5.0

   7 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly service, great food and clean atmosphere.
   

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7. L

   Laurence

   Charlotte

   1 review

   3.0

   1 review

   Dined on 23 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food cold. Waiter look like he came off the street.
   

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8. t

   theresa

   Charlotte

   28 reviews

   3.0

   28 reviews

   Dined on 19 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Large party here for conference waiter provided recommendations for sides which was helpful Brisket was tough had to send back the replacement was okay but not as tender as would have liked - ribs were not fall off the bone which was disappointing for a BBQ restaurant Salads chicken pulled pork were all well liked. Dessert was a nice ending
   

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9. M

   Michele

   New York City

   45 reviews

   vip
   5.0

   45 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Everything we ordered was delicious .... turkey, baby back ribs, and carolina ribs.
   

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10. P

    Patrick

    Raleigh

    1 review

    5.0

    1 review

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was WONDERFUL .The quaility of the food really shines. And the deserts are amazing.
    

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