The Penthouse at Mastro's, Beverly Hills

Review summary

1. M

   Mary

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Reservations were at 8:30, didn’t get seated until 9:30. Extremely irritating. Checked in at 8:30, waited 20 minutes to be bright upstairs only to continue waiting in line for another 40 minutes with 6 parties ahead of us. I will never ever come to this establishment again and especially not on a holiday. What’s the point of having a reservation if it is not honored? So disorganized and unprofessional, they clearly over booked. Do better Mastros, it’s supposed to be upscale dining however it felt more like waiting in line at a buffet.
   

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2. C

   Claudio

   VIP

   Orange County

   24 reviews

   1.0

   24 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were waiting over 50 mins to get seated and then another 10 mins to get wine glasses or any kind of service. Soups were mediocre, steak was good. GM (male) was super rude and had the worst attitude, GM (female) tried to be accommodating, but it was no a good experience. Would not recommend.
   

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3. M

   Michael

   VIP

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Arrived at 8:00pm for an 8:15pm reservation and there was a line to check in and be seated. The host was seating people out of order and we ended up waiting and not being seated until almost 9:00pm. The excuse given was that people were sitting at the tables longer than anticipated. It was a very chaotic host experience; one that I’ve never had at the establishment and I’ve been eating here for years.
   

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4. N

   Najee

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food had massive portions and was amazing. The lobster mash potatoes was big enough for 5 and it was just 2 of us. Also, our waiter was amazing. He made the experience great.
   

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5. c

   cindy

   VIP

   Chicago

   19 reviews

   3.0

   19 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Sadly they overbooked reservations for Xmas dinner. We waited with many others to be seated an hour past our reservation time. It was crowded and noisy and no place to wait. Our server was great and we ordered immediately as food service was slow. Food was good but the overall experience was disappointing and a bit stressful.
   

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6. W

   William

   VIP

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Okay food, poor service. We saw our server 3-4 times over the course of 2 hours.
   

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7. A

   Andrina

   VIP

   Chicago

   13 reviews

   4.0

   13 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We decided to go on Christmas Day. It was a complete zoo. We had to wait an additional 40 minutes after our reservation time. There was a hostess on the penthouse level that was doing her best and trying to seat people. She was also very lovely and nice and explained that they had a system crash that they were trying to fix. Once we got seated, our server, Gary, explained how backed up they were and asked us to be patient. I appreciated this information upfront. Our drinks and appetizers came out quicker than I expected. There was a wait but maybe we were chatting that we didn’t notice the lag in time. It did take awhile to get our entrees but we expected it and our appetizers held us over while we waited. The service we had was great. I will recommend if you go during a busy holiday to be prepared to wait. I have never seen this restaurant that chaotic and busy and I have been when reservations were booked up. Food was still great as usual.
   

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8. K

   Kendis

   VIP

   New York City

   14 reviews

   3.0

   14 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The service was mid, steak was raw, drinks took forever meatballs never came and we were jammed in the corner
   

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9. M

   Mehreen

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Probably the worst meal I had ever in Cali! Extremely busy for the price I expected good quality steak and service . Would never go back!
   

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10. R

    Robert

    Denver

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    What can I say it’s Mastro’s From the moment I walked in the door till the moment I left , Service was beyond Perfect!! The moment I met the Manager I knew it was going to be another amazing experience Thanks again for an awesome anniversary experience Robert
    

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