The Olive Tree

Review summary

1. D

   Diana

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely meal tonight - both mains and puddings were excellent!
   

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2. D

   David

   Surrey

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Valentine's evening wasn't busy at the Olive Tree. We were given a table in the bar area where there was a group who got noisier through the evening and I had to ask them to mind their language..... for which they apologised. The food quality was great but there were minimal vegetables and the requested side salad didn't come. The website could do with some improvement as its not very user friendly. Staff very friendly and we'd go again but next time would ask to go in the restaurant, which we didn't know about until part way through the evening.
   

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3. T

   Tish

   Surrey

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cosy, friendly environment Good food with comfortable surroundings Efficient, friendly staff
   

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4. P

   Penelope

   Surrey

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excelllent food and good choice of menu, excellent service.
   

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5. S

   Sarah

   London

   7 reviews

   4.0

   7 reviews

   Dined on 9 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   We were seated next to a very large party. It was very noisy and hard to hold a conversation. There was only a narrow space to pass by our table. Service was spasmodic unfortunately but the food was delicious and good portion size.
   

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6. D

   David

   Surrey

   7 reviews

   5.0

   7 reviews

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch. Great value. Great Guinness Very enjoyable
   

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7. G

   Gavin

   Surrey

   3 reviews

   2.0

   3 reviews

   Dined on 2 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Took over 20 mins to be asked for drinks, over twenty mins to bring them. Nearly half and hour to be asked which food we wanted. Food finally arrived one hour 20 mins after our booking time. We weren’t asked if food was ok, we weren’t offered further drinks. Two people from the table left as after 2hrs they had to be else where. We had to ask for the bill, then waited a further 20 mins to try and pay, got up out jackets on and stood at the bar trying to pay bill, to be told they were busy today, continued to then serve others when all we wanted to do was pay the bill. It took just over two hours to order, eat and pay for 6 roast dinners. We skipped desserts due to excessive service times. Sadly a poor birthday lunch had for 6.
   

   The Olive TreeResponded on 3 February 2025

   Good morning Gavin I am extremely sorry you had a poor experience, as you can see from previous reviews this is not normal at the Olive Tree. As you will have no doubt noticed we were extremely short on serving staff. Both my wife and I were ill but even then at 10:30 we had a full compliment, by 11:30 3 staff had called in sick. After a couple of hours we managed to get a new staff member in for only his 2nd shift and an ex team member who came in for a drink, also jumped in to help which was simply amazing. Again I am extremely sorry, especially as it was a birthday. I do hope you will consider visiting us again so we can show you the normal side of The Olive Tree. Kind regards Nigel
   

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8. D

   Dulcie

   VIP

   Surrey

   32 reviews

   4.0

   32 reviews

   Dined on 26 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Booked in the bar area. The service and food was good and an enjoyable lunch for small group.
   

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9. N

   Nick

   VIP

   Surrey

   16 reviews

   5.0

   16 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Burns Night celebration - our fourth year celebrating at The Olive Tree. A lovely evening with great company and staff. Thoroughly enjoyed.
   

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10. R

    Rosey

    Surrey

    2 reviews

    5.0

    2 reviews

    Dined on 24 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Delicious food, charming and efficient service, good value but even better with my Tastecard.
    

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