The Mule - London

Review summary

1. J

   Jessica

   Toronto1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   We raved about The mule and brought friends for their first time. Disappointed! Things have changed. We love the Mule. Haven’t been in awhile and we notice a change! The queso isn’t the same. And you don’t get neat enough! (At least use a smaller dish if u want to give a smaller amount now.) def not worth the $13! The Brussel sprout taco isn’t the same also. Used to be my favourite. The waitress was great. Service was good and clean. Also don’t ask when booking a rezo if u want upstairs or down only to put us in the opposite to what we ask. We don’t like sitting down stairs in the back room it’s too loud! We love the Mule., based on today’s experience it wouldn’t be our first choice when looking for a dining option down town.
   

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2. C

   Christine

   New York City2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Addie our server was fantastic! We came in for our son's birthday and he was attentive and busted his butt for us! Thank you Addie!
   

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3. T

   Tara VIP

   Toronto19 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for a mid afternoon lunch last Sunday. Adi was our server and we always love him. He recalls our drink and food order. He is chatty and friendly. Comes to check on us but gives my friend and I time to talk. A great meal. Loved our Riviera girls!! Still a favourite!!
   

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4. C

   Craig

   Toronto1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food is excellent and came out very quick. Waiter was great. One small complaint is we were sat near the entry way, and it was pretty chilly. But awesome place, will definitely be back
   

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5. A

   Andrew

   Des Moines4 reviews

   2.0

   Dined on 22 February 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Menu is very limited and they were out of two types of tacos so we didnt have much to choose from. Really more about taquila and drinks other than anything else. Service was ok, what i assumed was a manger came by to ask how the food was, couldnt hear her and she was dressed in sweats, not professional.
   

   The Mule - LondonResponded on 28 February 2025

   Hi Andrew, We are sorry to find out that your recent visit wasn't a great one. We will be reaching out privately to hopefully continue the conversation.
   

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6. T

   Tim

   Detroit3 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   I booked this reservation in advance for my girlfriend and me, but upon arrival, the staff didn’t seem to know we were coming. Unfortunately, we were seated upstairs next to a large birthday party, which made conversation difficult. We would have loved to stay longer and enjoy our time, but the atmosphere wasn’t conducive to that. The food and drinks were great, but the overall experience was impacted by the environment.
   

   The Mule - LondonResponded on 28 February 2025

   Hi Tim, Thank you for joining us and taking the time to leave an honest review. We really do wish that we had left you with a better impression. We will be reaching out privately to hopefully continue the conversation.
   

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7. L

   Louise

   Toronto2 reviews

   5.0

   Dined on 4 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal and atmosphere as always! So much fun coming for Londonlicious 🤍
   

   The Mule - LondonResponded on 14 February 2025

   We always love hearing this type of feedback, thank you!
   

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8. L

   Lisa

   Toronto3 reviews

   4.0

   Dined on 1 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Everything could use a bit of a warm up. We had to send back the calamari app, as it was lukewarm when it arrived. Thank goodness we did, it was great when it was hot! The tacos also seemed to be on the cool side, but the flavours were good. The main floor dining area itself was quite cool too. Some of us had to keep our coats on while eating. Looking forward to giving it another chance on a warmer day.
   

   The Mule - LondonResponded on 14 February 2025

   Thank you for joining us and taking the time to leave a review, Lisa. There was a little bit of a battle with the elements, sorry about that. We look forward to seeing you again soon.
   

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9. T

   Teresa

   Toronto1 review

   3.0

   Dined on 25 January 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   The food and service was good. We reserved a table in the dining area but were seated near the entrance. We could feel the draft from the outside every time the door opened and a lot of people traffic around us. Ambience not good. The service and food was good.
   

   The Mule - LondonResponded on 18 February 2025

   Thank you for your review, Teresa. While we are thrilled that you enjoyed our food and our team's service; we are sorry that your seating wasn't ideal. We hope to hope to provide better conditions for your next visit.
   

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10. G

    Gail

    Toronto2 reviews

    5.0

    Dined on 24 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    excellent food and service. It is definitely a place I will frequent in future
    

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