The Madrona

Review summary

1. A

   Alson VIP

   San Francisco16 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great black rice, burger (but fries were not hot) and gnocchi with lamb. Even greater hot bread and edamame sauce (got another serving). Strange cauliflower tempura - all rolled into a roll and bready.
   

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2. E

   Ellen

   San Francisco62 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   No one came to our table for 15 minutes. Had to ask the busboy to get our server. The benches are too low for the tables. The center post is uncomfortable. The noise level was too loud, both people talking and the loud music. Our entrees were delicious. But we were disappointed
   

   The MadronaResponded 4 days ago

   Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t meet expectations. A delay in service is not the standard we strive for, and I appreciate you bringing this to our attention. I’ll be addressing this with our team to ensure better attentiveness moving forward. I also appreciate your comments about the seating and noise level—we take guest comfort seriously and will communicate this with ownership. On a positive note, I’m glad to hear that you enjoyed your entrees and that your server provided great service. We never want a guest to leave feeling disappointed, and I’d love the opportunity to make things right.
   

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3. OT

   OpenTable Diner VIP

   San Francisco1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The most beautiful place. Beyond stunning. Such great drinks!! 100% will be back!
   

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4. J

   Jeff VIP

   San Francisco89 reviews

   5.0

   Dined on 4 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, as expected. Deep flavors, well prepared. Could have used a few more veggies, but overall a wonderful experience.
   

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5. OT

   OpenTable Diner

   Sacramento4 reviews

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Love the atmosphere , our chicken was delicious but we didn’t care for the halibut it was very mushy! Not able to eat it at all. service was outstanding! Thought it was over priced for what we had.
   

   The MadronaResponded 4 days ago

   Thank you for your feedback! I’m so glad to hear you loved the atmosphere and that our team provided outstanding service. It’s also great to know you enjoyed the chicken. That said, I’m sorry the halibut didn’t meet your expectations. We always strive for excellence in our dishes, and I appreciate you bringing this to our attention. I will be sure to share your comments with our culinary team so we can look into this further. We truly value your input and hope to have the opportunity to welcome you back for a more enjoyable experience.
   

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6. d

   donna VIP

   San Francisco2 reviews

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a wonderful place for a long, relaxing and delicious meal.
   

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7. M

   Matthew

   San Francisco4 reviews

   5.0

   Dined on 24 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for a birthday celebration and had an amazing time. The staff were very kind and wrote a lovely birthday card to my husband with a Camellia attached. Our servers name was Skylar and they were an absolute treat to enjoy dinner with. Our dinner suggestions and drinks were delicious and we had a very memorable time. Thank you to the staff of the Madrona for a special evening!
   

   The MadronaResponded 4 days ago

   Thank you so much for your kind words! We’re thrilled to hear that your husband’s birthday celebration was such a special and memorable experience. Skylar will be delighted to know they made such a positive impact on your evening, and I’ll be sure to share your wonderful feedback with our team. It’s always our goal to create meaningful moments for our guests, and we’re so glad we could be a part of your celebration. We look forward to welcoming you back for another unforgettable experience! - Moira, F & B Director, The Madrona
   

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8. C

   Christen VIP

   San Francisco31 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for afternoon tea service and enjoyed the experience. There was a nice variety of tea to choose from (each person gets one pot) and all the small bites (savory and sweet) were unique and delicious. The staff was friendly and knowledgeable and service was timed appropriately. They allowed us to bring our dog and treated him kindly. Also, the unique character and ambiance of the hotel are perfect for this type of experience.
   

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9. BM

   BartM VIP

   San Francisco4 reviews

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Restaurant was fairly quiet yet we had to wait for 15 min for any kind of attention. We had to get the attention of staff who were busy folding napkins. Finally a server arrived and we had to coax her to apologize. Food drinks ambiance were great which somewhat made up for it. But the unprofessional service left a bad taste in our mouths.
   

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10. K

    Kellie

    San Francisco3 reviews

    5.0

    Dined on 16 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Charming restaurant, beautuful decor, delightfully different, delicious food and drink and exceptional service.
    

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