The Madrona

Review summary

1. J

   Juan Carlos

   VIP

   Central Coast

   20 reviews

   5.0

   20 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely property. Service is great and friendly. The food savory and well portioned. definitely I will come back
   

   Is this helpful?

2. J

   Jacqueline

   VIP

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We have come to the madrona for drinks on several occasions - beautiful space/creative drinks. This was our first dinner - food was very good - service was very poor. Not enough staff and not well trained. Disappointing.
   

   Is this helpful?

3. R

   Robert

   VIP

   San Francisco

   39 reviews

   4.0

   39 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   My wife and I had dinner to celebrate my birthday. We shared a salad that was delicious. Our server was very attentive. Thirty minutes passed before our entrees were ready. I suspect that was due to a large number of guests dining on the patio. My wife had halibut and loved the plate. I had chicken paillard that was outstanding. Overall, a wonderful meal.
   

   Is this helpful?

4. P

   Patricia

   VIP

   New Orleans

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The saffron pasta appetizer was amazing. I could have eaten a second order. Our server was excellent
   

   Is this helpful?

5. S

   Sharon

   San Francisco

   15 reviews

   5.0

   15 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   I think because it was Jan 1st perhaps they were short staffed. Everything was beautiful. The food was great. We did have to ask for our waiter to pour the wine when we’d waited awhile with empty glasses. We will still be back.
   

   The MadronaResponded on 13 January 2025

   Hey Sharon, Thank you for taking the time to share your experience at The Madrona. We're thrilled to hear that you enjoyed our food and ambiance. We're sorry to hear about the service delay during your visit. We strive to provide the best service to our guests and we appreciate your patience. We're glad to hear that you're planning to return and we look forward to welcoming you back. Best, The Madrona Management Team
   

   Is this helpful?

6. T

   Tripp

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on 29 December 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   Sadly we had to send two of our four entrees back. The duck smelled and was inedible and the chicken paillard was terrible.
   

   The MadronaResponded on 13 January 2025

   Hello Tripp, We're really sorry to hear about your experience. We take your feedback seriously and we're glad that our service was up to your standard. However, we're saddened to hear about the quality of your dishes. We strive to provide our customers with the best food and it's clear we fell short this time. We appreciate your patience and understanding, and we hope you'll give us another chance to impress you with our food. The Madrona Management Team
   

   Is this helpful?

7. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had High Tea and it was amazing! Great tea selection and the food was great. We will definitely be coming back soon!
   

   The MadronaResponded on 13 January 2025

   Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our High Tea experience, from the tea selection to the food. It means the world to us that you had such a great time and are already planning to visit again. We can’t wait to welcome you back soon for another amazing experience! Warm regards, The Madrona Management Team
   

   Is this helpful?

8. P

   Phillipa

   San Francisco

   1 review

   5.0

   1 review

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful property, charming staff and delicious food! I particularly appreciated the cozy fireplace and will certainly encourage people to visit.
   

   Is this helpful?

9. D

   Denise

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited for brunch and it simply exceeded expectations. The service was amazing and while we weren’t sure about the menu, everything we ordered was so delicious. I highly recommend the gravalax pizza, eggs Benedict, the waffle, beef fat fries…we could go on. The grounds are impeccable. It simply did not disappoint
   

   The MadronaResponded on 13 January 2025

   Thank you for such a glowing review! We’re absolutely delighted to hear that your brunch experience exceeded your expectations. It’s wonderful to know you enjoyed both the service and the dishes—your shoutouts to the gravlax pizza, eggs Benedict, waffle, and beef fat fries are making us hungry! We’re also thrilled that you appreciated the beauty of our grounds. Your kind words mean so much to us, and we can’t wait to welcome you back for another memorable visit. Warm regards, The Madrona Management Team
   

   Is this helpful?

10. P

    Phil

    Columbus

    10 reviews

    4.0

    10 reviews

    Dined on 25 December 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    We had booked a reservation weeks in advance not realizing it would be a Christmas Eve pre-fix menu. In their defense we did not ask about a different option: so maybe we could have ordered off the menu if we had asked. But the pre-fix menu was not priced on the menu and was tons of food. We could have easily shared one, but instead had to leave so much food behind (as we were flying home the next morning). The bill was a good deal larger than I expected (which again, I could have asked what the pre-fix would cost). The food and service were excellent, I just wish we could have ordered off the regular menu and/or shared one pre-fix meal.
    

    The MadronaResponded on 13 January 2025

    Thanks for visiting us, Phil. We're glad to hear that you enjoyed the food and service at The Madrona. We apologize for the mix-up with your pre-fix menu and the disappointment with the regular menu. We had worked closely with the host team to ensure that all guests were informed about the pri-fixe menu, so I am sorry that you did not receive that message. We're glad that you found value in your dining experience despite the unexpected circumstances and we certainly hope that we are given the opportunity to serve you again soon.
    

    Is this helpful?