The Lounges at Eastwell Manor

Review summary

1. K

   Kathy

   Kent

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The setting is the draw. One can get better value and quality in many other locations. Champeneys have commercialised cream teas. Before they took over cream teas at Eastwell Manor were very much customisable. One could swap sandwiches with cake for instance. Now they are rigid. If you don't like it hard luck. We were disappointed the last time we visited and this trio was no different. If you are not in a position to compare to the pre Champeneys era then you may have a different view point. Compare it with other offerings and I'm sure it will rank very average.
   

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2. E

   Emma

   Kent

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Absolutely lovely afternoon tea in a beautiful setting. The Christmas decorations are beautiful and the panelled lounge is a delightful setting for an elegant afternoon tea. Would highly recommend.
   

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3. V

   Vanessa

   Kent

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Having had afternoon tea at Eastwell many times, this was by far the most disappointing experience. Seated in the coffee lounge rather than the dining room, trying to reach the table from a sofa is not easy when administering scones with jam and cream! (The jam and cream was in short supply for 3 people and we got fed up waiting for a further supply.) The most disappointing aspect was the gluten free tea provided. Four small sandwiches, a small slice of carrot (?) cake and a muffin! Really, is that the best that could be offered? And at the same price as the usual tea. When asking for another pot of tea, the same pot was refilled with hot water producing an extremely weak brew. The staff made no attempt to ask how things were and it was difficult to catch anyone’s attention to ask for anything - like four teaspoons for the cups and saucers! The fire was just alight when we arrived but went out quite quickly, no one attempted to keep it going. Eastwell Manor is in a beautiful setting and is nicely kept. The Christmas decorations were stunning as usual. It is just a shame that the afternoon tea was a letdown as we had really been looking forward to it.
   

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4. M

   Mike

   Kent

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful setting, really good service, the young lady was very helpful very informative. Afternoon tea was excellent, food was very nice.
   

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5. I

   Iain

   Kent

   6 reviews

   5.0

   6 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Arrived early and seated quickly - the server was lovely - very polite and quick Nice setting especially on sunny day and Christmas decorations looked great Food very good
   

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6. L

   Lisa

   Dorset

   4 reviews

   2.0

   4 reviews

   Dined on 27 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We have been here before and it was very nice, not so nice this time. When we arrived we just asked what tea we wanted instead of presenting as with our champagne first. When the tea arrived it was terrible, the teapot was full nearly to the brim of tea leaves, I just don’t think the person had been told how to do it properly. When the food arrived the sandwiches were very nice, but the scones weren’t cooked enough, so left them and for me I do find the scones make an afternoon tea. When we arrived someone was starting the fire, which gave the room a lovely ambiance, but within ten minutes it had gone out and no one relit it. Overall it was one of the worse presentation of an afternoon tea, but the Hotel and grounds are beautiful.
   

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7. S

   Susan

   Kent

   3 reviews

   4.0

   3 reviews

   Dined on 22 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Had a lovely afternoon tea with my mum today. It was a 90th birthday present. Lovely room with open fire in panelled lounge area. Food selection plentiful and enough for us but would of enjoyed a bigger slice of the lovely sausage roll ! Top up of tea and tastings of others allowed if required. Relaxed atmosphere, some diners conversation a little louder than others but it didn't bother us too much. Lovely Christmas decorations. Service ok but appeared to be one lady on her own. She managed ok though.
   

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8. P

   Patricia

   Kent

   1 review

   4.0

   1 review

   Dined on 7 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Thank you for a lovely afternoon tea. We enjoyed it very much. Also, the additional touch for our anniversary. The only thing is the signing for car park and Manor house.
   

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9. R

   Ron

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on 24 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First ever experience at Eastwell Manor,was brilliant, afternoon tea was excellent,and so was the service , reckomend to any one in the future
   

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10. B

    Brian

    London

    4 reviews

    4.0

    4 reviews

    Dined on 19 October 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 5

    Eastwell Manor is set in lovely grounds and has an enchanting, old world atmosphere. It’s a pity that the first impression is diabolical parking arrangements with no disabled parking anywhere near main hotel and a packed general car park together with an empty zone for staff buggies and plenty of no parking signs. We booked afternoon tea and requested one to be gluten free but was very disappointed that gluten free scones had not been delivered that day so were unavailable. No alternative was offered but a generous discount was applied without hesitation. We had to wait over 30 minutes for food after being shown to our table and after complaining were told it was due to the gluten free sandwiches being made to order. However once received the food was excellent and our table waitress was charming, attentive and very accommodating. Overall the customer facing staff were friendly and attentive but it seems that management have taken their eyes off the overall customer experience and could definitely do better.
    

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