The Lobby Lounge & The Reading Room

Review summary

1. E

   Elaine

   Dublin

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   The food was not the best at all. You would also think with a festive theme mince pies and mulled wine would also be offered (as they are I'm other 4 and 5 star hotels). The service was very poor, we were left for long periods of time waiting on requests or they'd come back and ask us what we asked for again (and it was not busy at that time). It would also be nice to be asked if we would like any extra sandwiches (which again most 4 and 5 star hotels offer). The sandwiches and cakes were very dry and did not have much flavour unfortunately. Plus a big issue was that in the drawing room where afternoon tea is served they had allowed a party gathering to share this space that took up two full tables in the centre of the room; the guests blocked our entrance in/out of the room, there was children running around and the noise levels were ridiculous for an afternoon tea space. I have a hearing impairment and could not hear my friends speak, I felt totally out of the loop on our conversations. We had afternoon tea here last December and felt very comfortable and enjoyed our experience that afterwards we stayed until after 8 with having drinks and we also ordered dinner, but this year has me feeling that I don't think I would return and I avidly attend afternoon tea un many hotels around Ireland as it is a favourite thing of mine to do especially with my mother and grandmother.
   

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2. F

   Fiona

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lovely evening at the Lobby for my son's birthday. Lovely atmosphere and superb service.
   

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3. M

   Mary

   Dublin

   11 reviews

   5.0

   11 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were excellent. Great food. Lovely pleasant atmosphere. Highly recommend.
   

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4. M

   Mary

   VIP

   Dublin

   8 reviews

   2.0

   8 reviews

   Dined on 19 December 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Excellent service but cold table at the window, salmon dish was tiny with 2 spinach leaves and a tiny blob of crème fraise! Please improve the offering … excellent service though!
   

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5. P

   Paula

   Dublin

   4 reviews

   4.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Nice Christmas atmosphere, pianist playing piano however it was a tad too high in volume, not sure you can tweak piano volume. Conversation was difficult during those piano recitals. Lovely music well played I must add. Cauliflower & potato curry was too dry, we had to ask for more curry sauce. While the sauce was nice the cauliflower/potato/rice combination was bland in taste /colour & needed something else, green spinach maybe or another contrasting colour & texture. Warm apple sponge dessert was not warm. After all the fuss with ordering more sauce, my aunt didn’t want to fuss then over the dessert. The food was just ok.
   

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6. M

   Maura

   Dublin

   4 reviews

   4.0

   4 reviews

   Dined on 5 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   While it is very nice to have a leisurely lunch, service was very slow. Dirty dishes were left on table for a very long time after we had finished. Food and ambience is very good.
   

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7. S

   Suzanne

   VIP

   Dublin

   11 reviews

   4.0

   11 reviews

   Dined on 27 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had lunch here in the lobby . The hotel is looking beautiful with the Christmas decorations which gave a lovely atmosphere. Food was good although quite expensive for some things . Dessert €15 way over the top ! Staff v pleasant and helpful
   

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8. A

   Ahmed

   Dublin

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was beyond the expectations and the service was world class
   

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9. L

   Lydia

   Malta

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional staff througout the hotel . We will be back
   

   The Lobby Lounge & The Reading RoomResponded on 3 November 2024

   Hello Lydia. Thank you for taking your time to write to us about your experience in The Lobby Lounge. I will make sure to pass on your feedback to our staff. Looking forward to welcoming you back with us. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor
   

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10. A

    Aoife

    Dublin

    2 reviews

    3.0

    2 reviews

    Dined on 28 September 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    Afternoon tea was a disappointment. Others at the table who ordered hot food were not overly impressed with their dishes especially cold sweet potatoe fries. Service was hot and miss…. Our waiter decided after an hour we had been sitting and served with drinks to put table cloths down on the three tables….not exactly a 5 star dining experience
    

    The Lobby Lounge & The Reading RoomResponded on 2 October 2024

    Hello Aoife. Thank you taking your time to write to us about your experience at Lobby Lounge. I am disappointed to hear that you did not have a good experience whilst dining at The Lobby Lounge. I will take this time to review the mistakes that were made. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
    

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