The Lampery

Review summary

1. OT

   OpenTable Diner

   London

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We were warmly greeted and shown to a lovely table. Unfortunately that was the only real service that was offered. The restaurant was quiet when we arrived with 2-3 other tables. It quickly filled up. It took c. 20 minutes before someone asked of we wanted water. And then another 30 minutes for main courses to arrive. The food was pleasant, but query the portion sizes which were modest for price. Dessert took another 25 minutes to arrive and unfortunately one of our guests had to leave beforehand. The restaurant acknowledged this, and adjusted the bill accordingly. All in all a pleasant enough experience, and despite delays, we would return to give them another opportunity to redeem themselves.
   

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2. A

   Alan

   Kent

   9 reviews

   4.0

   9 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service and good food. Would definately return.
   

   The LamperyResponded 5 days ago

   Dear Alan Thank you for your kind words! We're delighted to hear that you enjoyed both the service and the food. Knowing you'd definitely return means so much to us, and we can't wait to welcome you back for another great experience soon! Warm Regards Nondu Dlamini Hotel Coordinator
   

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3. S

   Sean

   London

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Promoted heavily by OpenTable which was a surprise, the food was ok but the menu not exactly lavish nor focused, service was marginal with glasses left on the table, no water nor check-ins. It felt very much a restaurant attached to a hotel as an afterthought as opposed to the more unique ones that are seen elsewhere. Won't be coming back and won't be recommending.
   

   The LamperyResponded 5 days ago

   Dear Sean Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations and that you left feeling disappointed with both the menu and the service. Your comments regarding lack of attentiveness, including missed check-ins and water service, have been taken very seriously. This is not the experience we aim to provide, and we are actively addressing these issues with our team. While we regret that you don't plan to return, we do hope you might reconsider in the future to experience the improvements we are committed to making. We'll be reaching out to you privately to learn more about your experience and see how we can make amends. Thank you again for your valuable feedback Warm Regards Nondu Dlamini Hotel Coordinator
   

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4. n

   nicola

   London

   1 review

   2.0

   1 review

   Dined on 3 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Sadly service too slow, not very attentive. Out of 6 meals ordered 2 turned up cold. Shame as restaurant has potential to be great. Will not be returning in a hurry
   

   The LamperyResponded 5 days ago

   Dear Nicola Thank you for sharing your feedback. We're truly sorry to hear that your recent visit fell short of expectations. We sincerely apologize for the slow and inattentive service and for the issue with two of your meals arriving cold. This is not the standard we strive to deliver, and we regret the disappointment caused. We're grateful for your kind words about the potential of our restaurant and are committed to addressing the areas where we fell short to ensure better experiences for our guests in the future. We'll be reaching out to you privately to discuss your visit further. We hope you'll consider giving us another opportunity to provide the service and quality we're known for. Warm Regards Nondu Dlamini Hotel Coordinator
   

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5. A

   Allison

   Essex

   1 review

   3.0

   1 review

   Dined on 3 December 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Took clients. Couldn't get attention of waiting staff to get proper cutlery to serve out meal. Wine wasn't topped up at all throughout the meal it took ages to request further glasses at the end of the meal, no one asked if we wanted more. The Lampery Fish pie was tiny and very dry. No one came to ask if we wanted dessert or coffees. Would not go again
   

   The LamperyResponded 5 days ago

   Dear Allison Thank you for sharing your feedback. We're deeply sorry to hear about your disappointing experience. We apologize for the difficulty in getting the attention of our team, the delays with wine service, and the lack of follow-up on dessert or coffee. These details are critical to providing attentive and seamless service, and we regret that this was not reflected during your visit. We also appreciate your feedback on the Lampery Fish Pie and will review this with our kitchen team and ensure it meets our standards. We'll be reaching out to you privately to discuss your experience in more detail and explore how we can make amends. Warm Regards, Nondu Dlamini Hotel Coordinator
   

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6. J

   Jeffrey

   Kansas City

   14 reviews

   3.0

   14 reviews

   Dined on 2 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We were hoping to be able to partake in the advertised “Festive Menu” however it was not available. Service was very good. Food was tasty but a bit overcooked. Guinea fowl was very dry and slow cooked lamb shoulder was overdone.
   

   The LamperyResponded 5 days ago

   Dear Jeffrey Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the service, but truly sorry to learn that the Festive Menu was unavailable during your visit and that some of the dishes didn't meet your expectations. We strive to deliver the best possible experience, and it's clear we fell short in this instance. Please rest assured that your comments regarding the guinea fowl and lamb shoulder have been shared with our kitchen team to ensure we address these issues. We'll be reaching out to you privately to discuss this further and ensure we can make things right, Thank you again for bringing this to our attention. Warm Regards Nondu Dlamini Hotel Coordinator
   

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7. V

   Vanessa

   Brighton

   6 reviews

   4.0

   6 reviews

   Dined on 20 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very cold day but lovely and warm and cosy environment. Helpful and pleasant staff and great food
   

   The LamperyResponded on 25 November 2024

   Dear Vanessa Thank you for your kind words! We're delighted to hear that you enjoyed the warm and cozy atmosphere, especially on a cold day. It's wonderful to know our staff and food left such a positive impression. We hope to welcome you back soon for another great experience! Warm Regards Nondu Dlamini Hotel Coordinator
   

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8. V

   Valentino

   London

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience in London. The food and the staff were fantastic
   

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   The LamperyResponded on 19 November 2024

   Hi Valentino Thank you for taking the time to leave a 5-star review and positive feedback. We're delighted to know that you enjoyed your dinner at The Lampery. We hope to welcome you back again soon. Warm Regards, Nondu Dlamini Hotel Coordinator
   

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9. S

   Stephen

   London

   15 reviews

   vip
   4.0

   15 reviews

   Dined on 13 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Only Two white wines on offer, starting at £85 per bottle? Food excellent but not all dishes available on a small menu?
   

   The LamperyResponded on 19 November 2024

   Dear Stephen Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the food and appreciate your kind words about its quality. We were surprised to hear your comment about the wine selection, as our menu does feature a broader variety of wines, including more than two white options. We're sorry if this wasn't made clear during your visit, and we will investigate further to understand what may have led to this impression. Your comments have been shared with our team, we truly value your insights and hope to welcome you back soon for an even better experience. Warm Regards, Nondu Dlamini Hotel Coordinator
   

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10. S

    Stephen

    London

    3 reviews

    1.0

    3 reviews

    Dined on 2 October 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 1

    For a start the steak came out followed by the sides around 5 to 10 minutes later and then the remaining sides another five minutes after so the steaks were very cold by the time we actually eat at them. The staff were very good but let down by the kitchen. Although we had complimentary drinks at the end of the meal to apologise, a mouse ran through the centre of the restaurant around the time we decided to leave. 
    

    The LamperyResponded on 29 October 2024

    Dear Stephen Thank you so much for dining and sharing your experience. We are happy to hear our team took good care of you, but disappointed that we failed to offer you the true Lampery experience.Our deepest apologies for your entire food order not being delivered on time. Please accept our assurances that our Head Chef was made aware and measures have been put in place to ensure we do better. Our sincere apologies for the mouse you witnessed running through the Restaurant.Our assurances that in situations like this, which are not usual, we work with a reputable Pest control company, who were called to take immediate action. We have been in touch with you privately, and we hope to welcome you back to The Lampery to restore your faith in our brand. Regards Brian Tapson General Manager
    

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