The Korean Cowgirl at Cave Hotel

Review summary

1. M

   Michelle

   Kent

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   We went to the cave to celebrate our daughters 21st , ordered the board for 4 most of the meat was really saltie , the beef burnt ends where more like pulled beef not crispy at all. Staff where polite but didn't even ask if we wanted a drink ,my husband had to go upto the bar to ask for a drink then was told its table service. But the staff where standing around having a chat . The optional service charge wasn't optional . Our food arrived before the drinks as it took ages . We where very disappointed as the actual setting is lovely just a shame the staff where not in form and the chef loves his salt . We won't be returning or advising anyone else to go .
   

   The Korean Cowgirl at Cave HotelResponded 1 day ago

   Hi Michelle, Thank you for your feedback, and I’m very sorry to hear that your experience didn’t meet your expectations. Celebrating your daughter’s 21st should have been a special occasion We take your comments about the food and service very seriously That said, I do want to mention that our team carried out check-backs during your meal to ensure everything was to your satisfaction. If there were any issues with the food, we could have acted immediately to resolve them and improve your experience. Regarding the service charge, it is intended to be optional and is printed on the menus, we do not take offence if asked to be removed :) We value your feedback as it helps us improve, Thank you for sharing your thoughts. Kind regards, Yasmin & Team KCG, Cave
   

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2. D

   Darryl

   Kent

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An amazing evening celebrating my Daughters 18th Birthday. Amazing service from the team from start to finish. Food was amazing quality as always, and the service was second to known.
   

   The Korean Cowgirl at Cave HotelResponded 1 day ago

   Dear Darryl, It was a pleasure to have you and your family. Thank you so much for your wonderful feedback! We're thrilled to hear that your daughter's 18th birthday celebration was such a memorable evening. It’s always our pleasure to provide amazing service and high-quality food, and we’re delighted you enjoyed it all. We look forward to welcoming you back soon! Kind regards, Yasmin & Team KCG, Cave x
   

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3. E

   Emma

   Kent

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 2

   We would recommend. The platter for 2 is well worth the money and more than enough for two people.
   

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4. R

   Ryan

   Buckinghamshire

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was cold No one offered us drinks Food came way before my partners Overall disappointing, staff wasn’t very friendly either.
   

   The Korean Cowgirl at Cave HotelResponded 1 day ago

   Hey Ryan, Thank you for your feedback. I’m truly sorry to hear about your disappointing experience. Cold food, delays between meals, and lack of attentiveness from our staff are far from the standards we strive to maintain. Your concerns about the timing of the dishes and the service you received have been noted, and we’ll be addressing this with the team to ensure it doesn’t happen again. We appreciate you bringing this to our attention, and I hope you’ll give us another chance to show you the quality and hospitality we aim to deliver. Thank you again for sharing your experience. Kind regards, Yasmin & Team KCG, Cave
   

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5. E

   Emma

   Kent

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food best meat I’ve had in a long time and great service
   

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6. J

   Jack

   Kent

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing and completed our night at the Cave hotel lovely 
   

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7. S

   Sharon

   London

   1 review

   5.0

   1 review

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was absolutely amazing. Melt in the mouth brisket and ribs. The dining area was very welcoming as were the staff who were very friendly and efficient. The only issue I would say is the background music was just a tad too high which resulted in raised voices to speak over it.
   

   The Korean Cowgirl at Cave HotelResponded 1 day ago

   Hey Sharon, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the food, especially the brisket and ribs, and that you found the dining area welcoming and the team friendly and efficient. We appreciate your comment about the background music being a bit too loud. We'll take that on board to ensure a more comfortable atmosphere for conversations in the future. We look forward to welcoming you back again soon! Kind Regards, Yasmin & Team KCG, Cave
   

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8. E

   Eleanor

   Kent

   1 review

   2.0

   1 review

   Dined on 24 November 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   We attended for my boyfriend’s 21st birthday along with a stay at the hotel. We came in earlier than our booking and had a drink beforehand and was then shown to our table and our orders taken. The overall vibes were very nice (apart from a short power cut that cannot be helped) and the food was incredible. We were however disappointed by the service. We had to flag someone down for more drinks, takeaway boxes and a desert menu rather than being offered and we sat for a long time with our empty plates waiting for them to be taken away, even after we’d piled them up and pushed them to the end of the table to make it clear we were done. There was an hour between finishing our dinner and ordering our deserts and we were in there for 3 hours overall. While we were there, we saw 3 other tables get a plate brought out with Happy Birthday written on it and although it was on the booking that we were there for a birthday, we got nothing. Despite this, we will be returning as the food was very good and reasonably priced for what it was and we saw other tables get much better service than us. Hoping it was just a spot of bad luck.
   

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9. OT

   OpenTable Diner

   Kent

   1 review

   1.0

   1 review

   Dined on 24 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I decided to take my girlfriend out for her birthday to the Korean cowgirl located at the cave. All day we were so excited to visit! Unfortunately we were highly disappointed. First of all we were placed right by the entrance which both of us had no problem with at all , even though we felt like we were the first people to be looked at whilst we were eating ,when people were waiting to be seen too. We were greeted by a lovely young girl who fortunately was very helpful and polite. Me and my girlfriend felt very awkward in this restaurant and found we were whispering the whole time due to the music being very low .The food came out nice and quick as-well as the drinks. And this is where it went downhill, after finishing our meal we were sat waiting for our plates to be cleaned for aprox 15 minutes, and i felt forced to ask for this service to happen, now… if the restaurant was busy i would completely understand but it was not. Then after asking for our table to be clean i then asked for the gentleman for a takeaway bag/box and also the bill with a card reader as i was ready for payment … another 10 minutes goes by and he just gives us a paper bag and also a box (no offer to take it away and box it themselves) so i awkwardly scraped meat off the board into a box, he forgot the bill and also the card machine … another 10 minutes of waiting goes by and he finally comes with the bill (oh and by the way we watched this same man just walking around the restaurant whilst we were waiting) when he gives us this bill he forgot the card machine so i then had to ask again for the card machine, 5 minutes goes by he informs us that their card machine was not working (i see the card reader at the front desk)… 5 minutes later a woman just put the card reader on my table and says please tap your card … and just walks off!! So i tapped my card and yet again… waiting another 5 minutes! I had to ask if we were all done and ask for staff to say goodbye! Very very disappointed
   

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10. W

    William

    Kent

    1 review

    5.0

    1 review

    Dined on 18 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The host who seated us was very informative with suggestion about the portion sizes and menu options. Our waitress was great my drink was always topped up and checked with us and the beginning and end of our main meal and dessert. We had the fondue for 2 which, whilst very overpriced, was amazing with the fire to roast the marshmallow and the chocolate dip for the fruit was out of this world. The honey butter boneless chicken and chips both cooked with MSG were the best I’d ever tasted. Outstanding place
    

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    The Korean Cowgirl at Cave HotelResponded 1 day ago

    Hey William! Thank you for your fantastic feedback! We're so pleased to hear that you had such a wonderful experience with us. It’s great to know that our host’s recommendations and your waitress's attentive service helped enhance your visit. The fondue for two is certainly a special treat, and we’re thrilled you enjoyed the fire-roasted marshmallows and the chocolate dip—it’s always a crowd-pleaser! Hearing that the honey butter boneless chicken and chips were the best you’ve ever tasted is the ultimate compliment. We’re so grateful for your kind words and look forward to welcoming you back for another outstanding experience soon! Kind regards, Yasmin & Team KCG, Cave
    

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