The Ivy Victoria Brasserie

Review summary

1. N

   Nathalie

   London

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Friendly and efficient waiters with excellent recommendation and patience. Food was lovely though we did have a problem with one of the dishes this was rectified. Very enjoyable evening
   

   The Ivy Victoria BrasserieResponded today

   Hi Nathalie, Thank you for sharing your experience. I am glad to read that you had an enjoyable evening despite the issue with one of the dishes. We look forward to welcoming you soon.
   

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2. J

   Janet

   London

   62 reviews

   vip
   5.0

   62 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lux in London what not to like. Fab interiors. Haute cuisine dishes affordability .
   

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3. p

   paulus

   London

   6 reviews

   3.0

   6 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Always have had excellent food at the ivy restaurants and this one was no different but we found the service a little hit and miss compared to the others we have visited in the past
   

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4. K

   Kathleen

   London

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Visit for Breakfast to The Ivy today. We were greeted with big smiles which was a good start. Good choices on Menu absolutely enjoyed our Full English Breakfasts. Service was excellent. The Manager was very friendly which made the visit even more pleasant. Will be returning very soon.
   

   The Ivy Victoria BrasserieResponded today

   Hi Kathleen, Thank you very much for your wonderful feedback. We look forward to welcoming you in a not-so-distant future.
   

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5. R

   Robert

   London

   19 reviews

   vip
   3.0

   19 reviews

   Dined on 14 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Chaotic service , thankfully there was a good manager on duty who helped
   

   The Ivy Victoria BrasserieResponded today

   Hi Robert Thank you for sharing your feedback with us and we’re sorry to read about the comment regarding the service. We would like to reassure you that we take all feedback on board to improve our guest experience and we hope you’ll join us again soon.
   

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6. S

   Sarah

   London

   20 reviews

   vip
   5.0

   20 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Ivy Victoria Brasserie is a lovely venue although good food and nice staff and nothing was too much bother. Looking forward to returning.
   

   The Ivy Victoria BrasserieResponded today

   Hi Sarah, Thank you very much for your great review. We look forward to welcoming you very soon.
   

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7. A

   Anthony

   London

   3 reviews

   3.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Sadly average food for expensive prices. Not good value for money. Service was good, but restaurant music too loud. Playing on its name, The Ivy, but not impressed. Would not recommend.
   

   The Ivy Victoria BrasserieResponded today

   Hi Anthony, Thank you for sharing your feedback with us and we’re sorry to hear you were disappointed with your experience. We would like to reassure you that we take all feedback on board to improve our guest experience and we hope you’ll join us again soon to restore your faith in us
   

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8. L

   Lauren

   London

   3 reviews

   4.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Our experience was spoiled by the very poor service we received. We asked for water when we sat down and waited a long time for it, then no one came to take the drink order although the restaurant was nearly empty. We ordered a cocktail by waving the waitress over and again waited a long time without any service. We then saw the drink being put down on the table next to us! We then had to finally ask to order as she was setting a table instead of coming for the order. Again the restaurant was not, at all, crowded. Then we had asked for a dish “for the table” to have with the cocktail but the starters arrived before the zucchini frites did, so we cancelled them. The starters were good although the chicken skewers were quite raw in the middle. Then the main dishes came and were also good, but we couldn’t get her attention to have the water refilled so we decided not to have any dessert, as she hadn’t come in so long and hadn’t noticed the water was empty when delivering the main dishes…. It was disappointing. We had heard such good things about the restaurant!
   

   The Ivy Victoria BrasserieResponded today

   Hi Lauren Thank you for sharing your feedback with us and we’re sorry to hear you were disappointed with your experience. We would like to reassure you that we take all feedback on board to improve our guest experience and we hope you’ll join us again soon to restore your faith in us
   

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9. k

   kaan

   London

   2 reviews

   4.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The atmosphere was nice. We liked the decoration very much. The food could have been better. The waiters were very attentive and caring. The prices were generally reasonable.
   

   The Ivy Victoria BrasserieResponded on 11 November 2024

   Hi kaan, Thank you for taking the time to review us, we are so pleased that you enjoyed your time with us at The Ivy Victoria and we’re looking forward to welcoming you soon.
   

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10. M

    Matt

    Greater Boston

    1 review

    4.0

    1 review

    Dined on 9 November 2024

    1. Overall 4
    2. Food 5
    3. Service 1
    4. Ambience 5

    The food and kitchen service was fantastic, our meal came hot and quick and was delicious! However, the table service was poor, we got our drinks halfway through our meal, no one checked on us throughout our meal, and I had to work really hard to get our bill and pay. Hopefully the service gets worked out as the food is well worth the trip!
    

    The Ivy Victoria BrasserieResponded on 11 November 2024

    Hi Matt, Thank you for sharing your feedback with us and we’re sorry to hear you were disappointed with your experience. We would like to reassure you that we take all feedback on board to improve our guest experience and we hope you’ll join us again soon to restore your faith in us.
    

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