The Ivy Royal Tunbridge Wells

Review summary

1. A

   Amy

   Kent

   8 reviews

   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall it was very nice but we didn’t understand why the waiter told us we couldn’t have the champagne that we had selected to have with our afternoon tea and could only have Prosecco. It was an option on the menu however, they were unable to serve it to us. The waiter mumbled something, we thought he said they couldn’t open a whole bottle of champagne for two glasses.
   

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2. c

   claire

   Dorset

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful evening. Super service, fabulous ambience and delicious food! We couldn't of asked for a more special evening.
   

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3. A

   Andy

   Kent

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, food was well cooked and presented, very busy . Well done
   

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4. M

   Mike

   East Sussex

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely family lunch made special by the team at The Ivy
   

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5. K

   Kirsty

   East Sussex

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An absolutely fabulous meal and the staff were amazing too. Needed to be more Christmassy inside though.
   

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6. E

   Erika

   London

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely food and great service. Would highly recommend
   

   • 

   The Ivy Royal Tunbridge WellsResponded 3 days ago

   Dear Erika, Thank you for your wonderful feedback! We’re so pleased to hear you enjoyed the food and service. Your recommendation means a lot to us, and we can’t wait to welcome you back again soon. Best regards, The Ivy
   

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7. T

   Tania

   Kent

   16 reviews

   5.0

   16 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a joy to eat at The Ivy. Service and food always outstanding.
   

   The Ivy Royal Tunbridge WellsResponded 3 days ago

   Dear Tania, Thank you for your lovely feedback! It’s truly rewarding to know that dining at The Ivy is always a joy for you. We’re thrilled to hear you consistently enjoy our food and service, and we look forward to welcoming you back for more outstanding experiences. Warm regards, The Ivy
   

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8. P

   Peter

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic seasonal menu - very tasty and great service. It’s our go to restaurant 👍
   

   The Ivy Royal Tunbridge WellsResponded 3 days ago

   Dear Peter, Thank you so much for your kind words! We’re thrilled to hear you enjoyed our seasonal menu and that the service met your expectations. It means the world to us to be your go-to restaurant! We look forward to welcoming you back soon for more delicious meals and great experiences. Warm regards, The Ivy
   

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9. J

   Jim

   London

   12 reviews

   4.0

   12 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Table not available until 25 minutes after booking. Thereafter service just ok, food good, restaurant somewhat noisy.
   

   The Ivy Royal Tunbridge WellsResponded 3 days ago

   Dear Jim, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed the food, and we appreciate your comments about the service and ambience. We sincerely apologize for the delay in seating you and for any inconvenience this caused. We strive to provide a seamless experience for all our guests and will review our reservation process to ensure timely seating in the future. We also appreciate your note about the noise level and will explore ways to improve the overall dining environment. Your feedback is invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back for an even better experience soon. Warm regards, The Ivy
   

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10. l

    lucy

    London

    17 reviews

    1.0

    17 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Utterly useless turn up for a drink at the bar so disorganised won’t let us have a drink. Not allowing walk ins didn’t advertise on their website!!! Don’t bother
    

    The Ivy Royal Tunbridge WellsResponded today

    Hi Lucy, thank you for taking the time to share your feedback. I truly apologize for your experience this afternoon; I understand how disappointing it can be to arrive and be turned away, especially as you frequent our restaurant so often. As explained to you at the door, we were not accepting walk-ins as the bar area was being utilized as a waiting area for reservations. I apologize if this was not communicated clearly or if it caused any confusion. Being Christmas eve, we are fully booked today and extremely busy. We appreciate your comments about our communication, and we will work on ensuring this information is communicated more clearly to avoid similar misunderstandings in the future. We wish you a Merry Christmas and hope to see you again very soon.
    

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