The Ivy Asia, Mayfair

Review summary

1. OT

   OpenTable Diner

   Berkshire

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Diasappointed with the Service - not our server but the fact that we waited 15 minutes for first drinks - which when they came were wrong. Again ordering second round waited another 15 minutes. We’re served Still Water not Table Water, told waiter but the Still Water was charged on the bill, had to ask for it to be taken off. Were incorrectly charged for drinks which had to be taken off. Food was good, but really small portions on the Large Plates, felt cheated. Almost certainly won’t recommend to friends. It was our second visit to Ivy Asia Mayfair, we went this time last year and it was good. A disappointing Christmas Treat whilst in London.
   

   The Ivy Asia, MayfairResponded today

   Hi there, Thank you for sharing your feedback with us and we’re sorry to hear you were disappointed with your experience. We would like to reassure you that we take all feedback on board to improve our guest experience and we hope you’ll join us again soon to restore your faith in us.
   

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2. I

   Izzy

   London

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the festive experience menu , delicious food and great value.
   

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3. M

   Mark

   London

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ivy Asia Mayfair is one of our favourite special go to restaurants, classy, top class dining experience
   

   The Ivy Asia, MayfairResponded today

   Hi Mark Thank you for taking the time to review us, we are so pleased that you enjoyed your time at The Ivy and we’re looking forward to welcoming you soon.
   

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4. M

   Maya

   London

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   sara was amazing very friendly and took pictures of us which were perfect. the violinist was amazing and beautifully talented we really enjoyed her music. an overall lovely memorable experience.
   

   The Ivy Asia, MayfairResponded today

   Hi Maya Thank you for taking the time to review us, we are so pleased that you enjoyed your time at The Ivy and we’re looking forward to welcoming you soon.
   

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5. A

   Aziz

   London

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I regularly visit the Ivy, so this was new to me. Must say, the decor, especially the floor is amazing. Food on point, service great. Definitely will go back.
   

   The Ivy Asia, MayfairResponded today

   Hi Aziz Thank you for taking the time to review us, we are so pleased that you enjoyed your time at The Ivy and we’re looking forward to welcoming you soon.
   

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6. N

   Nigel

   Hertfordshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   After a previous disappointing visit earlier in the year this one made up for it. A lovely way to spend an afternoon
   

   The Ivy Asia, MayfairResponded today

   Hi Nigel Thank you for taking the time to review us, we are so pleased that you enjoyed your time at The Ivy and we’re looking forward to welcoming you soon.
   

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7. P

   Peter

   London

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Having been to Ivy Asia previously we were expecting the very high standards we have received before. Although this was the case in both quality of food and service. Unfortunately, the experience was over shadowed by the constant photo shots, Instagram posts etc by people on tables close to ours, this added with the constant up & down from the table to take other pictures and no thought to the guests around them, this did have a detrimental impact on our experience. Having talked to the staff this was confirmed that this is a rising trend and is causing issues with the staff. I would strongly recommend that you put a ban in place for the use of these smart phones. If a guest wants to take a picture, they can simply ask a member of your team to do so.
   

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8. A

   Attia

   London

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   Réservation de la table 23h Je passe commande et 10 min après , un plat sur 2 arrive. Ensuite le 2eme plat arrive ( 10 min après ). Puis une fois les plats terminés arrivent les sushi. Une fois le plat demande , un serveur me demande si je veux un dessert , je lui dit oui mais il me dit que la cuisine a fermé en m’amenant l’addition. Service 0
   

   The Ivy Asia, MayfairResponded today

   Hi Attia Thank you for sharing your feedback with us and we’re sorry to hear you were disappointed with your experience. We would like to reassure you that we take all feedback on board to improve our guest experience and we hope you’ll join us again soon to restore your faith in us.
   

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9. D

   Dave

   VIP

   London

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great atmosphere can wait to go again
   

   The Ivy Asia, MayfairResponded today

   Hi Dave Thank you for taking the time to review us, we are so pleased that you enjoyed your time at The Ivy and we’re looking forward to welcoming you soon.
   

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10. M

    Marianna

    West Sussex

    1 review

    2.0

    1 review

    Dined 3 days ago

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 5

    I booked a table for two, three weeks in advance to celebrate my daughter’s 17th birthday with a specific request NOT to be seated on the side of the restaurant with one seat being a bench, but to be seated somewhere in the middle in order for us to capture the full atmosphere and enjoy the experience. We arrived at the restaurant 8 minutes late as the taxi took longer than anticipated, we were shown to the bar by the hostess at the entrance and we were left there for circa 20 minutes. It wasn’t until I asked if our table would take much longer as we had a train to catch to realise that the hostess at the front did NOT check us in and consequently we were then offered a table at the bar as “allegedly” the main restaurant was full to the brim !!!! This was totally unacceptable!!! I explained that my daughter’s birthday dinner experience would be totally ruined and I wasn’t prepared to accept the table at the bar. After some laborious negotiations they agreed to let us have a table in the main restaurant (which I originally booked). We were shown to the table immediately which was free and had been already set for dining a while. I questioned the waitress as to why there were many tables available but yet they wouldn’t let us have the table I booked in advance and her explanation was that their IPad had not updated!!! Would one not go and check physically rather than rely on a IPad???? As the negotiations were taking place, my daughter walked away in embarrassment which dented the lovely day we had in London. I am very disappointed at the way the situation was handled, not only they made the mistake but they wanted to penalise us for it and almost ruined my daughter’s birthday dinner experience! I was expecting more from Ivy Asia Mayfer… we will not coming back in a hurry.
    

    The Ivy Asia, MayfairResponded today

    Hi Marianna, Thank you for sharing your feedback with us and we’re sorry to hear you were disappointed with your experience. We would like to reassure you that we take all feedback on board to improve our guest experience and we hope you’ll join us again soon to restore your faith in us.
    

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