The Italian Osteria & Cheese Bar

Review summary

1. J

   Jasmine

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was so good! Pasta was perfectly cooked and the sauce was perfect. Loved it!!!
   

   The Italian Osteria & Cheese BarResponded 3 days ago

   Jasmine, thank you for your patronage at The Italian Osteria & Cheesebar. We're delighted you enjoyed your dining experience with us. Your appreciation means a lot, and we look forward to welcoming you again soon. - JRG
   

   Is this helpful?

   Report
2. T

   Tod

   Vancouver

   13 reviews

   2.0

   13 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was great, service was absent. Seated quickly but still hadn’t ordered after 40 minutes. We cook gourmet at home so out for an experience which was not provided. Big management and training needs. We won’t go back soon, even with discounts.
   

   The Italian Osteria & Cheese BarResponded 3 days ago

   Tod, thank you for sharing your experience with us. We're disappointed that we failed to provide the level of service you expected, and we appreciate you bringing this issue to our attention. Your feedback helps us identify areas for improvement in staff training and management oversight. We hope you'll give us another opportunity to deliver the exceptional dining experience you deserve. - JRG
   

   Is this helpful?

   Report
3. J

   Janet

   Seattle

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always such a delicious experience! We love this restaurant so much for their attentive service and amazing menu!
   

   • 

   The Italian Osteria & Cheese BarResponded 4 days ago

   Janet, thank you for sharing your positive experience at The Italian Osteria & Cheesebar. We're thrilled that you enjoyed our attentive service and amazing menu. It's our pleasure to provide an excellent dining experience, and we appreciate your kind words. We look forward to welcoming you back soon! - JRG
   

   Is this helpful?

   Report
4. s

   sarah

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fabulous meal and service was wonderful. The white sangria was delicious and absolutely loved the gnocchi. Will definitely return.
   

   The Italian Osteria & Cheese BarResponded 6 days ago

   Sarah, thank you for your kind words and for choosing our establishment. We're delighted you enjoyed your meal, particularly the gnocchi and white sangria. It's always a pleasure to welcome guests who appreciate our culinary offerings. We look forward to your next visit. - JRG
   

   Is this helpful?

   Report
5. G

   Gord

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely night out with friends! Food was wonderful!
   

   The Italian Osteria & Cheese BarResponded 7 days ago

   Gord, thank you for visiting The Italian Osteria & Cheesebar! We are delighted that you had an enjoyable evening out with your friends. Our team strives to provide exceptional food and service, creating lasting memories for our valued guests. We look forward to welcoming you back soon. - JRG
   

   Is this helpful?

   Report
6. L

   Lynn

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top Shelf, excellent service, you made our night very special. All of the staff were fantastic attentive, and as always, the food was fabulous.. what I like the most is that the menu changes I am tired of the same selection, at chain restaurants I will not mention their names.
   

   The Italian Osteria & Cheese BarResponded on 13 November 2024

   Lynn, thank you for your kind words about our establishment. We are delighted that you enjoyed your dining experience with us. Our team takes great pride in providing exceptional service and creating an inviting atmosphere for our guests. Your appreciation for our ever-changing menu is also appreciated, as we strive to keep things fresh and exciting. We look forward to welcoming you back soon for another memorable evening. - JRG
   

   Is this helpful?

   Report
7. S

   Shelly

   Vancouver

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and our server Michelle was outstanding
   

   The Italian Osteria & Cheese BarResponded on 11 November 2024

   Shelly, thank you for your kind words about our establishment and team member Michelle. We strive to provide exceptional service alongside delectable cuisine, and it brings us great joy to learn that your experience met these standards. We appreciate your patronage and hope to have the pleasure of welcoming you back soon. - JRG
   

   Is this helpful?

   Report
8. s

   sheryl

   Vancouver

   1 review

   4.0

   1 review

   Dined on 9 November 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   I’m giving review 3.5 as I had a pasta dish and found hair it it , yuk !! Service was great . The restaurant is very loud ! Portions seem to be getting smaller .
   

   The Italian Osteria & Cheese BarResponded on 11 November 2024

   Sheryl, thank you for your visit and providing valuable feedback. We deeply regret the unpleasant experience you had with your meal. Food quality and customer satisfaction are our top priorities, and we will address the issues you encountered. We hope you'll give us another opportunity to provide you with the excellent service and dining experience we strive for. - JRG
   

   Is this helpful?

   Report
9. L

   Lance

   Vancouver

   18 reviews

   5.0

   18 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   New menu . Braised short rib was delicious with pasta . Wine paired beautifully .
   

   The Italian Osteria & Cheese BarResponded on 8 November 2024

   Lance, thank you for your kind words about your recent visit. We're pleased you enjoyed the braised short rib and the wine pairing. Looking forward to serving you again soon. - JRG
   

   Is this helpful?

   Report
10. K

    Karen

    Edmonton

    1 review

    4.0

    1 review

    Dined on 3 November 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Everything was great except the mushroom pizza was really salty and we had to send it back.
    

    The Italian Osteria & Cheese BarResponded on 15 November 2024

    Thank you for your feedback, Karen. We always strive to provide exceptional service and delicious cuisine. It's a pleasure having you dine with us, and we look forward to your next visit. - JRG
    

    Is this helpful?

    Report