The Hare and Billet

Review summary

1. D

   David

   London9 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, great ambience and very friendly pub/restaurant. Staff are excellent and Natalia is an amazing host.
   

   The Hare and BilletResponded 2 days ago

   Hi David, Thank you for the 5 stars review and your lovely comments. It is always a pleasure having you here. Kind regards, Natalia
   

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2. B

   Bronwen VIP

   London6 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Good buzz in the restaurant. But chaotic service. Basic pub food and typical pub menu. Very small wine list. The service was friendly and much appreciated but felt they needed a couple more people when it was busy. Lots of shouting between staff. Empty plates left on tables for ages and we were told we needed to leave by a certain time as soon as we sat down. Felt rushed. Sad as it looks like it could be a really fun local pub.
   

   The Hare and BilletResponded 2 days ago

   Hi Bronwen, Thank you for taking the time to share your feedback. We’re really glad to hear you enjoyed the buzz and found our team friendly — we always aim to create a warm and welcoming atmosphere. That said, we’re truly sorry to hear that your experience felt rushed and disorganised. Your comments about service flow, staffing, and communication have been noted, and we’re actively working to improve in those areas, especially during our busier times. We agree — this place has so much potential, and we’re committed to making it a spot the local community can really love and be proud of. We’d love the chance to welcome you back for a smoother and more enjoyable visit. Thank you again for the honest feedback — it really does help us grow. Kind regards, Natalia
   

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3. E

   Edward

   London1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Possibly the dog-friendliest pub I’ve ever been to, and the food was outstanding.
   

   The Hare and BilletResponded 2 days ago

   Hi Edward, Thank you so much for your great review! You are right, we really love dogs and they are all very welcome! I will pass the lovely comment to our chef, this will definitely make his day! Hope to see you soon again, Kind regards, Natalia
   

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4. B

   Bernardeta

   London1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Service was great It was a bit loud but it is a pub so can't really complain However the food was really mediocre I had a burger bur couldn't even taste the meat It seemed really cheap
   

   The Hare and BilletResponded 2 days ago

   Hi Bernardeta, Thank you for taking the time to leave a feedback, we are glad you received a good service, but sorry the food was disappointed. We take your feedback to heart and we hope you will give us another chance. Kind regards, Natalia
   

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5. O

   Ola

   London7 reviews

   5.0

   Dined on 30 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great mother's day meal. Family thoroughly enjoyed themselves
   

   The Hare and BilletResponded on 31 March 2025

   Hi Ola, Thank you so much for your kind review, glad you had a good experience. We are looking forward to welcoming you soon again, Kind regards, Natalia
   

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6. S

   Stephanie

   London1 review

   3.0

   Dined on 30 March 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Good food. Service great - until food arrived, afterwards literally ignored by all staff, so be sure to order enough wine and water with your food to last you until you leave
   

   The Hare and BilletResponded on 31 March 2025

   Hi Stephanie, Thank you for your feedback. We’re glad you enjoyed the food and service initially, but we’re sorry to hear that you felt unattended after your meal arrived. Sundays can be incredibly busy, but that’s no excuse—we always strive to provide attentive service from start to finish. We truly appreciate your comments and will use them to improve. We hope you’ll give us another chance to provide the seamless experience we aim for. Kind regards, Natalia
   

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7. E

   Ewa

   London9 reviews

   2.0

   Dined on 30 March 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We visited on Mother’s Day and food was a true disappointment- significantly below the usual quality. The service was also disappointing- everyone was nice but everything was super slow. We were waiting for 20 min to get our puddings. Even my 4 year old son said „it is taking to long, let’s go home” and was ready to give up on his ice cream. I don’t believe we will be ever coming back.
   

   The Hare and BilletResponded 2 days ago

   Hi Ewa, Thank you for your honest feedback, and we’re truly sorry to hear your Mother’s Day visit fell short of expectations — especially on such a special occasion. We’re disappointed to hear that both the food and service didn’t meet the standard you’re used to from us. We completely understand how frustrating long waits can be, especially with little ones, and we sincerely apologise for the delay with your desserts. This certainly isn’t the experience we aim to provide, and we’ll be taking your comments back to the team to ensure we learn from them and make improvements where needed. We do hope you might consider giving us another chance in the future to show you the kind of visit we’re really capable of. Kind regards, Natalia
   

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8. H

   Hannah

   London2 reviews

   4.0

   Dined on 29 March 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had booked a table on a busy sunny Saturday! We arrived a few minutes late and could tell the staff were very busy but they did their best to help us. The menu was extensive and we were excited to choose and everyone was pleased with their choices. I would say for myself I had the lunch steak sandwich which said sirloin steak but when I ordered the sandwich and was asked my cooking preference, the waitress said it was a skirt steak. It was tasty but the size of the steak inside the ciabatta was very small. Anyway, I would recommend, lovely location on Blackheath and off the beaten path. Lots of lovely doggies too which was a plus haha
   

   The Hare and BilletResponded on 31 March 2025

   Hi Hannah, Thank you for taking the time to leave such a thoughtful review! We’re delighted to hear that you enjoyed your visit, the atmosphere, and the food selection. We truly appreciate your understanding of how busy Saturdays can be, and we’re glad our team was able to accommodate you. Regarding the steak sandwich, we appreciate your feedback and will review how we communicate the cut of steak used to ensure clarity for our guests. We’re pleased that you still found it tasty and that the charm of Blackheath (and the lovely dogs!) added to your experience. We’d love to welcome you back again soon! Kind regards, Natalia
   

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9. t

   theresa

   London1 review

   3.0

   Dined on 29 March 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Service was great, but food was very average but I suppose standard universal pub food. We had a large party behind us, and the noise became deafening so we went outside to sit on a Blackheath bench with our plastic glasses to finish our drinks. Not a great experience.
   

   The Hare and BilletResponded on 30 March 2025

   Hi Theresa, Thank you for taking the time to share your experience. We’re sorry to hear that your visit didn’t fully meet your expectations. While we aim to offer high-quality food and a welcoming atmosphere, we understand that tastes vary, and we appreciate your honest feedback. Regarding the noise, we always strive to create a comfortable environment for all our guests, though sometimes the lively nature of the pub can lead to a bit more background buzz. We’ll certainly take your comments on board to ensure we manage this better in the future. We do hope you’ll give us another chance, and we’d love to welcome you back for a more enjoyable experience. Kind regards, Natalia
   

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10. S

    Si

    London23 reviews

    4.0

    Dined on 25 March 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    friendly helpful staff. great food not too noisy - Tues night - was able to have a good catch up with an old friend value for money would go ago
    

    The Hare and BilletResponded on 27 March 2025

    Hi Si, Thank you for taking the time to leave a review. We are glad you enjoyed the food and found our staff friendly, hopefully we will turn the 4 stars into 5 stars on your next visit. Kind regards, Natalia
    

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