The Hampton Social - Skokie

Review summary

1. A

   Amy

   Las Vegas

   8 reviews

   2.0

   8 reviews

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   I’m not sure what was going on with service, our table and the one next to us were almost completely ignored by our server, a bar tender had to come over step in and take our orders. The salad one in our party ordered had extra things not listed on the menu which was a big issue due to food sensitivities, it was remade and still had things added. The manager removed the price from the bill & offered a free desert (which we didn’t take), but basically he couldn’t get away from us fast enough. This is our second time eating at this location, third for the franchise- I will be out last time.
   

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2. H

   Heather

   Chicago

   65 reviews

   vip
   5.0

   65 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my friend here for her birthday. We had a very fun waiter and we ordered a ton of food.. all was delicious.. the beet salad, truffle fries!! Monkey bread, Mac and cheese and the fried fish sandwiches and then we topped it off with the the coconut cream pie- YUM We plan on going back .. it was helpful they are located at old orchard so you can walk off your meal
   

   The Hampton Social - SkokieResponded 4 days ago

   Heather, thank you for celebrating your friend's birthday with us! We're thrilled to hear you enjoyed our food offerings, especially that delicious coconut cream pie. It's our pleasure to provide a fun atmosphere and unique dishes for special occasions. We appreciate you choosing our restaurant and look forward to welcoming you back soon!
   

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3. D

   Darlene

   Charleston

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was wonderful. Our food was delicious Brussel sprouts and shrimp tacos. Tacos need a warning label for spice level. Really spicy hot!! Vanilla gelato was amazing especially after burning mouth on tacos. Put on our reservation we were celebrating an anniversary but no one seemed to look at it. That was the only disappointment otherwise everything was really good.
   

   The Hampton Social - SkokieResponded 4 days ago

   Darlene, thank you for dining with us! We're so happy to hear you enjoyed our Brussels Sprouts and Shrimp Tacos, and that our server provided wonderful service. Celebrating a special anniversary is always a memorable occasion, and we'll work on ensuring those notes are properly acknowledged during future visits. We appreciate your feedback and look forward to welcoming you back soon.
   

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4. C

   Carl M

   Chicago

   9 reviews

   vip
   1.0

   9 reviews

   Dined on 15 November 2024

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 4

   I have been going to this restaurant since it opened in. The new menu is drastically reduced and very limited. The salads on the menu are OK but the selection before was great. To limit the tacos to shrimp eliminates many people who have food allergies. I had the Poke bowl and the Tuna portion was not much. I told the manager that I realized that this was corporate making these decisions.. Although the menu is new there have been others who have complained as well. You have lost me as a customer.
   

   The Hampton Social - SkokieResponded 2 days ago

   Dear Carl, Thank you for taking your time to share your experience and feedback about our changes to the menu. We consider you a regular guest and appreciate your loyalty. Although we strive to take care of all of our guests, we especially value your honesty. We pride ourselves on our fresh and delicious menu but also our passion for hospitality and ability to make positive memorable experiences. I hear you're disappointed and I would love the opportunity to turn this around. I would like to invite you back and make sure you have an amazing experience. Please reach out to me personally to make your next reservation. Sincerely, Julie Ramirez General Manager
   

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5. D

   Diana

   Cincinnati

   54 reviews

   vip
   5.0

   54 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the food and service!!! Joey was great! He provided great recommendations and even told us about the history of Hampton Social! In town visiting college kiddo and will be back in the spring! Hampton Social is definitely on our brunch list when we return !
   

   The Hampton Social - SkokieResponded 4 days ago

   Diana, thank you for your visit and kind words about our service! We're so glad to hear that our team provided excellent recommendations and shared the history of Hampton Social with you. It's wonderful that you enjoyed the food as well. We look forward to welcoming you back for another enjoyable brunch!
   

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6. H

   Harry

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service- can be a bit loud to talk with a musician and speakers all over the restaurant. Nice happy hour
   

   The Hampton Social - SkokieResponded 4 days ago

   Harry, thank you for dining with us! We aim to ensure every guest enjoys our happy hour offerings and the lively atmosphere. Your feedback regarding the volume level is well noted, and we'll continue working to strike the right balance between an energetic ambiance and a comfortable, conversational setting. We look forward to welcoming you back again soon.
   

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7. NB

   NikkiB

   Las Vegas

   23 reviews

   vip
   3.0

   23 reviews

   Dined on 3 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   We’ve been here multiple times but this time was not as great as we expected. The server was inattentive and seemed very new. The food was just ok and ridiculously expensive for the quality and amount and the menu was paired down quite a bit from our previous visits. We spent over $500 for a very non-memorable experience. The highlight of the meal was the clam chowder which is pretty sad that we liked the soup better than our entree’s. Not sure what’s happening here. We love brunch here but dinner definitely needs some work if it’s going to cost so much.
   

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   The Hampton Social - SkokieResponded on 7 November 2024

   Dear Nikki, Thank you for taking your time to share your experience. I am sorry to hear that this visit was not what you expected and you did not leave feeling impressed. We consider you a regular guest and appreciate your loyalty. Although we strive to take care of all of our guests, we especially value your honest and direct feedback. We pride ourselves on our fresh and delicious menu but also our passion for hospitality and ability to make positive memorable experiences. I apologize that we missed the opportunity to do this for you. I would love to invite you back and make sure you have an amazing experience. Please reach out to me personally to make your next reservation. Julie Ramirez General Manager 847-307-5207
   

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8. G

   Gerry

   Chicago

   56 reviews

   vip
   5.0

   56 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hampton Social is a great place for dinner or lunch in the Northshore!!!!
   

   The Hampton Social - SkokieResponded 4 days ago

   Thank you for choosing us, Gerry! We're happy to know you had a wonderful dining experience with us. We look forward to welcoming you back soon!
   

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9. S

   Susan

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food. Great guitarist during a Saturday lunch.
   

   The Hampton Social - SkokieResponded on 7 November 2024

   Susan, we are delighted that you enjoyed your dining experience and the live music at The Hampton Social - Skokie. Thank you for visiting us, and we look forward to welcoming you again soon.
   

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10. J

    Jolita

    Chicago

    8 reviews

    vip
    2.0

    8 reviews

    Dined on 30 October 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    We learned that an excellent experience at one location of a chain does not translate to another location. We've enjoyed everything about Hampton Social in River North, so didn't hesitate to make a reservation for 6 for a convenient location to meet for dinner with family members living in the City and the north suburbs and chose Hampton Social at the Old Orchard Center. Our reservation was at 6PM, we chose to place our entree orders right away, without appetizers for the table. Four guests had the smash burger and fries, one had the fish tacos, I had my favorite salad, the Ahi Tuna bowl but always asking for a substitution of the Ahi Tuna for a salmon filet cooked rare. Almost an hour later we were still waiting for our food, though the dining room was not full with every table needing service. When our meals arrived, we asked for more ketchup for everyone at the table for their burgers and fries and the dryness of my salmon needed a condiment too. Again we waited and then one of us got up to actually look for a server to again request ketchup so that she could start eating her burger before it was cold. Our server brought out 3 servings of ketchup, not enough for all that was needed. The bottles of water on the table stood empty, we had to ask for more water. No host ever welcomed us or thanked us for coming. This poor experience at the Hampton Social in Skokie (Old Orchard Center) will not stop us from continuing to dine at Hampton Social in River North, where we are greeted with smiles by the host staff at the desk. a manager comes by the table mid-meal to ask how everything is, and service is efficient to bring out entrees and offer soda refills. We feel like valued customers.
    

    The Hampton Social - SkokieResponded on 7 November 2024

    Dear Jolita, Thank you for taking the time to post a review. We value your feedback. I am sorry to hear that we did not give you exceptional service with the timing of your experience. I also apologize that we did not do the right thing and take responsibility for our mistake. We pride ourselves on our service standards and it is apparent we missed the opportunity to have you leave impressed. I hope you will consider trying us again. Please reach out to me to make your next reservation. I look forward to making sure you have a great experience. Julie Ramirez Assistant General Manager 847-307-5207
    

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