The Grille at Waterview

Review summary

1. D

   Diane

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a hidden gem ! Many people don’t know that it is open to the public. Wonderful overall!!
   

   The Grille at WaterviewResponded on 4 December 2024

   Thank you for the wonderful review! We're so glad you discovered our hidden gem and enjoyed your experience. We hope to see you again soon!
   

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2. J

   Jan

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on 28 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We were on time and seated for Thanksgiving buffet dinner at two small round cocktail tables pushed together. The tablecloth dragged under the table and I kept stepping on it.Our reservation was for 4 only 3 could attend. This was a small and awkward seating which made conversation difficult and eating cramped. We waited for a server to take a drink order ,after 15 minutes I looked for someone. The woman I found seemed to be a manager. She took our order and then came back without our drinks and apologized. After 30 minutes they arrived. Looking around there was only 1 server working.The charcuterie board which was advertised had bland supermarket cheese, no meats, olives or other usual items. The crackers were Pepperidge farm ( butterfly shaped and other). They shrimp was not good and the oysters smelled fishy. I messaged the restaurant with my disappointment as stated here and have had no response. This was $80. Per person. It was a very disappointing unpleasant Thanksgiving dining experience.
   

   The Grille at WaterviewResponded 6 days ago

   Hello Jan, we sincerely apologize for your disappointing Thanksgiving experience. Your concerns about seating, service, and food quality are important to us, and we regret that we fell short of expectations. We strive to provide a welcoming and enjoyable dining experience, and it’s clear we missed the mark. Your feedback is invaluable, and we will use it to address these issues and improve for future events. Thank you for bringing this to our attention.
   

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3. C

   Cat

   New York City

   13 reviews

   5.0

   13 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, it is a beautiful venue with great food, staff, service, ambiance and view.
   

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   The Grille at WaterviewResponded on 4 December 2024

   Thank you for your kind words, Cat! We're thrilled to hear that you enjoyed the food, service, ambiance, and the beautiful view. We look forward to welcoming you back soon!
   

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4. j

   joe

   New York City

   45 reviews

   vip
   5.0

   45 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   after hearing poor things about this restaurant, we went ant way so close to home pleasantly surprised it was awesome had a wedge salad with Samon reasonable priced and delish had the flourless chocolate cake also very good wife had New England clam chowder and she said was among the best she's had and she is a soup Conosur.
   

   The Grille at WaterviewResponded on 21 November 2024

   Thank you for giving us a chance and sharing such a great review! We’re thrilled you enjoyed the wedge salad, chocolate cake, and especially the clam chowder—it means a lot coming from a soup connoisseur! We hope to see you both again soon!
   

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5. P

   Paul

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on 1 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   6:45 Fri night and we were alone in the restaurant. Found the experience just OK, Nothing bad but nothing to rave about either. A little pricey for the experience
   

   The Grille at WaterviewResponded on 8 November 2024

   Thank you for your feedback. We’re always aiming to create a memorable dining experience, so we’re sorry to hear that we missed the mark on this visit. Your input helps us improve, and we’d love another chance to serve you and exceed your expectations.
   

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6. L

   Loraine

   New York City

   53 reviews

   vip
   5.0

   53 reviews

   Dined on 19 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Love the view and love the new menu We will be back
   

   The Grille at WaterviewResponded on 23 October 2024

   Thank you so much! We’re glad you’re enjoying the view and the new menu. Can’t wait to have you back!
   

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7. G

   Gwen

   Phoenix

   44 reviews

   5.0

   44 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful dinner with another couple on a Friday night. The service and the food were excellent. The group order the Surf and turf special, the blackened swordfish and the shrimp and scallop capellini. The waitress was attentive (Audrianna?) and the bartender Tom was extremely efficient and cordial. It is a shame that no more people were there.
   

   The Grille at WaterviewResponded on 23 October 2024

   Thank you for sharing your experience! We're delighted to hear that you and your friends enjoyed the dinner, and we’ll make sure to pass your compliments on to Audrianna and Tom. We hope to see you back for another great evening soon!
   

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8. s

   sheryl

   New York City

   10 reviews

   4.0

   10 reviews

   Dined on 11 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   My husband had the beef tenderloin and raved about it. The setting is beautiful and the service was great.
   

   The Grille at WaterviewResponded on 16 October 2024

   Hello Sheryl, thank you so much for the feedback! We are pleased your husband enjoyed the tenderloin, and we appreciate your notes about the pasta and will address them with our team! We hope to have you with us again in the future!
   

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9. C

   Courtney

   New York City

   10 reviews

   5.0

   10 reviews

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food, steak was perfect. Can’t beat the gorgeous views, and their truffle fries were to die for!!! Love this place
   

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   The Grille at WaterviewResponded on 10 October 2024

   Hello Courtney, thank you for the fantastic review! We're thrilled you loved the food, especially the steak and truffle fries. We're also glad you enjoyed the beautiful views. We look forward to having you back soon!
   

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10. S

    Scott

    New York City

    3 reviews

    2.0

    3 reviews

    Dined on 22 August 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 5

    The place had 4 tables sat when we walked in. The table we were sat at was dirty. They clearly don’t have enough staff. The food was below par for the price they charge. The drinks were good but let’s be honest it’s tough to screw up beer and vodka soda. I don’t know what happened to this place. The food was once great.
    

    The Grille at WaterviewResponded on 24 August 2024

    Thank you for taking the time to share your experience. We apologize that your visit did not live up to your expectations, especially since you've had great experiences with us in the past. We’re sorry to hear about the cleanliness of your table and the overall quality of the food. This is not the standard we strive for, and your feedback will be shared with our team to ensure improvements are made. While we’re glad you enjoyed the drinks, we understand that the food is a crucial part of the experience, and we're committed to addressing the issues you mentioned. We hope you’ll consider giving us another chance in the future to show you the quality you remember. Thank you again for your feedback.
    

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