The Grand by Concerto

Review summary

1. S

   Sadia

   London2 reviews

   1.0

   Dined on 6 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My friends and I had a deeply upsetting experience at The Grand by Concerto. We were excited to dine there, but the security guard at the entrance refused to let us in. The only reason? We are Desi. This was nothing short of blatant racism. It’s shocking that in 2025, such discriminatory behavior still exists. We were respectful, appropriately dressed, and simply wanted to enjoy a meal, yet we were treated with hostility and made to feel unwelcome because of our ethnicity. Racism has no place in any establishment, especially one that claims to cater to diverse clientele. Management must take accountability and address this unacceptable behavior immediately. Until they do, I would warn anyone considering this place to think twice.
   

   Is this helpful?

2. 由季

   London1 review

   5.0

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   素晴らしかったです。お店の雰囲気もよく、店員さんも優しく、アフタヌーンティーをいただきましたが2人で1つをシェアしてちょうどよかったです。
   

   Is this helpful?

3. C

   Cyrilene

   London2 reviews

   1.0

   Dined on 9 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The mains and tea for two were very good. However, to get service we had to seek out an available staff. My party of 8 would have ordered more drinks had the staff been more attentive. Despite the quality of the food, I won’t be returning nor will I recommend this restaurant to any of my friends or family.
   

   Is this helpful?

4. D

   Damien VIP

   London4 reviews

   5.0

   Dined on 11 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I often frequent Caffe Concerto for a sweet treat, as they are reliable in terms of their desserts and service. This one has a really beautiful interior. I had the Apple Crumble Frangipane and the Honey Vanilla Latte. The frangipane was baked well and melt in the mouth. If I had to be picky, the custard could have been warmer, but I will ask for that next time. The service was as good as always.
   

   Is this helpful?

5. H

   Hameed

   London6 reviews

   5.0

   Dined on 2 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I sat there for five hours eating and drinking in lovely surroundings, excellent service and highly recommended!
   

   Is this helpful?

6. BN

   BrianaN

   Chicago3 reviews

   4.0

   Dined on 26 July 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We loved our afternoon tea overall. We did request vegetarian options, but none were included in the food we received. The server came by very sporadically; we asked for water three times and finally got it when we received our check. We still had a good experience, but the service was lacking.
   

   Is this helpful?

7. DS

   DavidS

   London2 reviews

   2.0

   Dined on 26 July 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Had no English breakfast tea left at 2pm in the afternoon!! Surely that is the most popular choice of drink with afternoon tea!?! Could the staff not have popped around the corner to another Caffe Concerto or even gone to the shops, as they are in Central London after all?
   

   Is this helpful?

8. m

   meloindalovesthedr

   London4 reviews

   2.0

   Dined on 10 July 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   I have eaten at a different branch of Cafe Concerto previously which was very good. Sadly the same cannot be said for this branch. We had rebooked but there was no acknowledgment of that. We had 3 different staff members serving us, the initial one was sullen and not engaging and the service was very slow apart from the rapid bringing of the bill at the end. The staff didn’t know what a sherry was, took 10 minutes to come and tell us there was no gin left, this on a Wednesday lunchtime. They brought olives with not enough olives sticks for the group, couldn’t provide mint sauce for the lamb or vinegar for the chips. The lamb was tasteless and swimming in gravy, the spaghetti dish, while tasty had no broad beans in which were listed as part of the dish and the one dessert we ordered was unavajlable, once again it took a long time to tell us this. 2 of the group were vegan and while there were vegan main course options there was not even 1 vegan starter option. V If it hadn’t been for the fact my frail Mother was paying and we had to get to the theatre I would have complained to the manager and refused to pay the service charge at the end. Very poor. Will not be coming here again.
   

   Is this helpful?

9. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined on 24 June 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great, will come back! Food was tasty. Nice to have afterwards tea outside.
   

   Is this helpful?

10. RM

    RooMarS

    Norfolk/Suffolk2 reviews

    5.0

    Dined on 1 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely restaurant, great location to meet before our trip to the theatre. Food was tasty.
    

    Is this helpful?