The Grand Atrium at the Brown Palace

Review summary

1. E

   Erik

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Absolutely the worst night having tea ever. I have been going to tea at the brown palace for so many years but this will be the last time. Right in the middle of tea an man who appears to lead the band literally came to my table and began to move it while we were seated having tea and said you don’t mind me moving you over so I can make more room for my friends to sit by the piano. I’m totally appalled they he had the nerve to do this as we were in the middle of tea and he works for the brown palace and thinks this is ok. I’m totally appalled that we literally had to get up in the middle of tea and see our table being moved. I will complain to management. Completely over the top uncalled for.
   

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2. V

   Victoria

   Denver

   26 reviews

   5.0

   26 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tea at the Brown was a very special family memory, as always. Beautiful, friendly service, in this beautiful, historic hotel that is such a Denver treasure. The longevity of the staff is part of what makes this experience so exceptional. I look forward to seeing the same people time after time, year after year, and they always remember me and my children. There's an institutional memory of history and tradition that only long-term staff can maintain. Thank you to the entire tea-team for many happy family memories!
   

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3. M

   Mary

   Denver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Brown Palace tea was an experience we will never forget. The hotel is gorgeous, especially with the Christmas decorations. Everything was perfect!
   

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4. J

   Jennifer

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   This is a a special treat for my grandaughter every year, she loves getting dressed up and having tea during the holiday season, nd I love giving her an opportunity to do so. The service is always excellent, some of the best. The food is good, we always leave feeling full. That said, sometimes it's the cost that leaves me staggering. It's a beautiful environment, but it's definitely pricey for what you get.
   

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5. R

   Rater1

   VIP

   Denver

   10 reviews

   2.0

   10 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   I’m reconsidering what was an annual event. Service was SLOW and inconsistent, especially considering the pricing.
   

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6. B

   BARBARA

   Denver

   23 reviews

   4.0

   23 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lovely festive atmosphere- tea service was good not exceptional. Very expensive for what you get.
   

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7. H

   Heather

   Los Angeles

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful atmosphere, great service and the food and tea are excellent. We're so happy they brought back the Crown Jewel tea as it's been our favorite for many years.
   

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8. l

   lexie

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly a phenomenal experience! Our waiters were kind and helpful and the concierge was great at suggesting fun activities!
   

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9. L

   Lauren

   VIP

   Denver

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We have been coming to the Brown Palace for tea for years. This is the first time we did the christmas tea and we will not be coming back. Booked this in June, and they clearly overbooked because we were on a folding table by the check in desk. Not in the middle where the tree is and all the other decor, which is one of the main reasons we came at christmas. Considering we had to book this 6 months in advance and then we were stuck in the corner, where not only where we waited on a handful of times and forgotten, but we could also feel the cold air coming from the door because it was right past the front desk. Coming to tea here usually entails sitting at one of the tables with the couches or the smaller ones in the center. Not to be forgotten over at the side where the employee only door is. And to top it off, the bill was almost $700 for 6 people. And they charged us an extra $10 because one person is vegan, she has a dairy allergy! Was not aware food intolerances meant you had to pay extra. When we went to leave, it took over 30 minutes to get the check because no one checked on us, and then we were told they no longer validate parking. And additional $32+tip for parking for an hour and a half. We have loved every experience for tea and the spa we have had here up until this point, and can honestly say this one bad experience will most likely prevent us from ever returning.
   

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10. B

    Bob

    VIP

    Denver

    65 reviews

    5.0

    65 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a delight to have tea at the Brown Palace during the holidays. I thought the tea was especially good this year.
    

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