The Grand Atrium at the Brown Palace

Review summary

1. R

   Richard

   Seattle

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our 1st experience with Tea at the Brown Palace and it was fantastic. The hostesses, waitress and entire staff provided 5-star service with a smile and seemed to be enjoying their work. The hostess offered several different seating options. I know several reviews have stated poor seating but the staff was accommodating and happy to offer options. It was very busy but we thoroughly enjoyed the tea, snacks and cocktails. We will be back soon. Thank you Brown Palace for an enjoyable and fun holiday experience.
   

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2. K

   Katie

   Denver

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   We always love our tradition of doing tea during the holidays at the Brown Palace. The ambience is stunning, music is a wonderful addition, and food is delightful. This experience though with service, was terrible. Our server hardly visited our table and we had to ask other servers for help when needed. Disappointing when you pay a very high price for the experience.
   

   The Grand Atrium at the Brown PalaceResponded 2 days ago

   Thank you for visiting us Katie, we’re sorry about the confusion! Every guest has pooled service during the holidays. This means you have 2-3 servers at *all* times and not just the initial staff member who greets your table or serves your tea. We are so glad to hear you were assisted by other staff, as is the service structure. Your needs should be met by all who are working that day. Hopefully that clarifies your service a bit further. Happy Holidays!
   

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3. E

   Erik

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Absolutely the worst night having tea ever. I have been going to tea at the brown palace for so many years but this will be the last time. Right in the middle of tea an man who appears to lead the band literally came to my table and began to move it while we were seated having tea and said you don’t mind me moving you over so I can make more room for my friends to sit by the piano. I’m totally appalled they he had the nerve to do this as we were in the middle of tea and he works for the brown palace and thinks this is ok. I’m totally appalled that we literally had to get up in the middle of tea and see our table being moved. I will complain to management. Completely over the top uncalled for.
   

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4. V

   Victoria

   Denver

   26 reviews

   5.0

   26 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tea at the Brown was a very special family memory, as always. Beautiful, friendly service, in this beautiful, historic hotel that is such a Denver treasure. The longevity of the staff is part of what makes this experience so exceptional. I look forward to seeing the same people time after time, year after year, and they always remember me and my children. There's an institutional memory of history and tradition that only long-term staff can maintain. Thank you to the entire tea-team for many happy family memories!
   

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5. M

   Mary

   Denver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Brown Palace tea was an experience we will never forget. The hotel is gorgeous, especially with the Christmas decorations. Everything was perfect!
   

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6. J

   Jennifer

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   This is a a special treat for my grandaughter every year, she loves getting dressed up and having tea during the holiday season, nd I love giving her an opportunity to do so. The service is always excellent, some of the best. The food is good, we always leave feeling full. That said, sometimes it's the cost that leaves me staggering. It's a beautiful environment, but it's definitely pricey for what you get.
   

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7. R

   Rater1

   Denver

   10 reviews

   2.0

   10 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   I’m reconsidering what was an annual event. Service was SLOW and inconsistent, especially considering the pricing.
   

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8. B

   BARBARA

   Denver

   23 reviews

   4.0

   23 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lovely festive atmosphere- tea service was good not exceptional. Very expensive for what you get.
   

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9. H

   Heather

   Los Angeles

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful atmosphere, great service and the food and tea are excellent. We're so happy they brought back the Crown Jewel tea as it's been our favorite for many years.
   

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10. l

    lexie

    San Diego

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Truly a phenomenal experience! Our waiters were kind and helpful and the concierge was great at suggesting fun activities!
    

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