The Golden Lotus

Review summary

1. T

   Thess

   Toronto1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Wait too long even it's not that busy...and poor customer service
   

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2. D

   Diane

   Toronto1 review

   2.0

   Dined on 8 March 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very expensive, very slow, only one dish at a time, even appetizer was not brought out until later. Charged for a 2016 bottle of wine per menu but got a 2019 bottle of red wine instead. They did nothing about it.
   

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3. B

   Bayad

   Toronto3 reviews

   3.0

   Dined on 17 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The location is very good. However, the food, even though it is claimed to be authentic , I didn't find it to be so.
   

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4. B

   Betty J

   Toronto4 reviews

   3.0

   Dined on 17 January 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Sadly, the service was poor, and I canceled my next evening's reservation. The view was beautiful. Perhaps the service issue was unusual, but it was my first experience at Golden Lotus, and I was very disappointed. Yes, I mentioned it to staff before leaving the restaurant. It didn't seem to have any noticeable impact.
   

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5. C

   Cynthia

   Toronto1 review

   5.0

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I ate a smile. Delicious food and top notch service!
   

   1 person found this helpful

6. C

   Carrie

   Toronto1 review

   5.0

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mingming Sharon created an exceptional experience assisting with food choices to best suit the parties needs. Will be going back for sure
   

   1 person found this helpful

7. T

   Tina

   Toronto2 reviews

   5.0

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The receptionist is really nice that able to get us a nice table and help us to get free parking ，it is an authentic Hongkong style cuisine, the atmosphere is comfort and relax, very nice experience.
   

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8. r

   rakhi

   Toronto1 review

   4.0

   Dined on 13 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our host was very nice and took good care of us. One server was very offstandish, and the head chef seemed a little mad at his staff. But the food was good. The wonton and spring roll platter was very good. My kids enjoyed their General Tsao Chicken and Fried Rice, and Hubs had the fried noodles with seafood which he enjoyed too. Our host served as well. Authentic Cantonese food. Overall alcoholic drinks were weak, we had to ask them to make the next one stronger, which they did. Host helped us save some money on parking as we had parked at the casino for a couple of days and parking at the hotels is very expensive.
   

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9. D

   Denise VIP

   Toronto6 reviews

   5.0

   Dined on 23 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great dinning experience! Awesome staff superb food.
   

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10. H

    Helen VIP

    Toronto14 reviews

    1.0

    Dined on 15 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Probably the worst food and restaurant experience we’ve had in Niagara Falls. I’ve had better Asian food at a mall food court. They need to figure out their service. Our first meal was brought out about 50 minutes after ordering and it was our main chicken dish. We had ordered 2 apps which hadn’t arrived yet. When I asked about at least our rice dish the server said it wasn’t ready yet. So we received our meat entree with no apps or rice to eat it with. Then we received our rice dish. Then our noodle dish with one of the apps. And finally once we had finished eating, our 2nd app arrived. It was the strangest service ever. We ended up sending it back as we were already done and a little grossed out because the dishes were not good. The seafood seemed slimy and undercooked. The noodles were burnt. The rice dish just had broccoli in it. The chicken was dry. It just wasn’t good at all. The server seemed a little dazed too. When we were first seated she took away our chop sticks and water glasses and even my husbands placemat. I thought she was replacing them for some reason but she didn’t. We ended up getting some from the empty table ourselves. We dont recommend it at all. Save your money (it was way overpriced as well! Especially for what we got). Next time we’ll stick to Ponte Vecchio or the 21 Club. Or even Luckys.
    

    The Golden LotusResponded on 18 September 2024

    Thank you for visiting Golden Lotus. Your feedback is important to us. We want to make sure you have the best experience while you are dining with us. Please always feel free to share any concerns during your dining experience with your server and we will address them immediately. We have shared your comments with our Kitchen staff and Management team.
    

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