The Finch - Grand Prairie

Review summary

1. j

   jim

   Dallas

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   service was horrible. had a reservation for 6:30. Didn't get seated until 7. extremely slow.
   

   The Finch - Grand PrairieResponded 4 days ago

   Jim, I would like to gather some more information about your experience at your earliest convenience. When you get a moment please give my store a call at 469-480-6603 I apologize about your lackluster experience and let's see where our opportunities are. Sincerely, Andy
   

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2. K

   Karla

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Ambiance and food were great! Service was a bit slow BUT they were super busy. Wait staff were all very friendly. We ordered the Wedge Salad with Filet added and the Four Chese Ravioli; both entrees were well presented and most importantly very tasty.
   

   The Finch - Grand PrairieResponded 4 days ago

   We appreciate all our customers...and it is comments like yours, from people that keep coming back, that keep us going. We strive to provide special tastes that will stand out and hopefully make The Finch Grand Prairie one of your favorites. Thank you for your kind remarks! Gratefully, Andy The Finch Grand Prairie
   

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3. R

   Rachel

   Dallas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food with great prices, awesome customer service
   

   The Finch - Grand PrairieResponded 5 days ago

   Thanks for the 5 stars, and even bigger thanks for the kind remarks! These are the things that the TEAM strives for! We appreciate your patronage and look forward to hosting you again soon! Sincerely, Andy
   

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4. L

   Lakiesha

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was great!! The scenery great!! Vince and Gabby great
   

   The Finch - Grand PrairieResponded 5 days ago

   Thank you for the comments! This is exactly what we try to do every day is WoW guests like yourself! We look forward to seeing you again, and thank you for the 5 stars! Gratefully, Andy
   

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5. L

   Lynda

   Dallas

   23 reviews

   5.0

   23 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Such a lovely location. The food was all terrific, shrimp, chicken, hamburgers. Great place for a table of 7 friends to gather for lunch. Our waitress was very busy stocking the bar and waiting on customers on the outdoor patio. Seemed like more help was needed to provide “excellent” service.
   

   The Finch - Grand PrairieResponded on 15 November 2024

   Thank you for joining us. It was a pleasure to welcome you and we hope to have the chance to serve you again sometime soon.
   

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6. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   I had a very large group for my daughter’s 18th birthday on 11/09/2024. They did an excellent job and I did not get the waitress name that waiting on my daughter and all her teenage friends. I want to thank you because, you have to be a special someone to deal teenagers. Thank you!!! Thank you!!! Thank you!!! The food was good and the atmosphere was lovely!
   

   The Finch - Grand PrairieResponded on 11 November 2024

   Thank you for your kind words, it means so much to us. Our staff is dedicated to ensuring all our guests have a memorable experience and we hope we get the chance to serve you again.
   

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7. b

   b

   San Francisco

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were very attentive and courteous. Food was good. I recommend the French Dip. It was a perfect day to have the patio doors and front door open. Nice ambiance. Tables were placed where one didn't feel cramped.
   

   The Finch - Grand PrairieResponded on 11 November 2024

   Thank you for the 5 stars and complimentary comments! We look forward to hosting you again! Sincerely, Andy The Finch
   

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8. Y

   Yolanda

   Dallas

   25 reviews

   vip
   5.0

   25 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Gabby was great. She offered menu suggestions when asked, and the food was delicious. We will be back!
   

   The Finch - Grand PrairieResponded on 12 November 2024

   Thank you for shouting out our team member! We hope to have the opportunity to serve you again.
   

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9. A

   Angela

   Dallas

   4 reviews

   vip
   2.0

   4 reviews

   Dined on 3 November 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Our waitress wasn't overly friendly and attentive to our table. Went with 4 people, 3 of us didn't enjoy our meal. Was really surprised a sit-down restaurant serves fake eggs on their meals. Especially with the prices. Over all wasn't impressed so will not be returning
   

   The Finch - Grand PrairieResponded on 11 November 2024

   Angela – Thank you for dining with The Finch Grand Prairie. We're sorry to hear your experience with us didn’t exceed expectations. Providing an incredible experience is important to us, and we're concerned to learn about your dissatisfaction with the service and meals. Your feedback is valuable as we continually strive to improve, and we appreciate having it to review with our team. Thank you.
   

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10. T

    Tollie

    Dallas

    1 review

    2.0

    1 review

    Dined on 3 November 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Our experience was really bad. We visited the Grand Prairie location. We made reservations to celebrate my husband’s Birthday. We were treated horrible. Reservations were made and when we got to the restaurant there was an issue with seating our party of 15. Drew first started by telling me that I should have talked with the event coordinator for my reservation. I let him know that I did hence the reservation for 15. He then walked off and came back angry giving us a hard time. The general manager Andi came and told us that he would only seat us for 12. I asked what was the issue and was never given a reason. They both walked off and returned. I then ask where they going to seat us and He then stated your party is not here. We let him know that the other 3 guest were trying to find parking. Drew kept coming up with excuses. I really wanted to leave however there was no where to go with all the guest at short notice. So we were finally seated and was stuffed in an area where there was clearly space to accommodate especially since we made reservations. They are very rude.
    

    The Finch - Grand PrairieResponded on 11 November 2024

    Tollie – Thank you for choosing The Finch Grand Prairie to celebrate your husband’s birthday. It's disappointing to learn about your experience, as our aim is to provide seamless and welcoming occasions for our guests. We regret the seating challenges and the interaction you described with our team. Your feedback is invaluable in refining our service, and we appreciate having the opportunity to review it with our team. Thank you.
    

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