The Emporium: An American Brasserie

Review summary

1. C

   Carol

   Philadelphia

   6 reviews

   2.0

   6 reviews

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We were seated at the 7pm reservation.Upon being seated the server introduced himself as JJ and then disappeared. Someone else did eventually come to our table and take our drink order and gave us plates to go to the buffet with.Once I got to the buffet,there was no chercutaerteri and I notified one of the guys standing and watching the buffet from behind.He immediately grabbed the board and said they would prepare another one…. Never happened,as I kept checking!I helped myself to some salad instead and sat down.Our drinks weren’t at our table,so once I finished my salad I had to walk over to someone to let them know that I felt our drinks weren’t forgotten.He checked into it and said that they would be right over as the bar was backed up.This is understandable,but no one came over to us to inform us and we felt forgotten about.We did get our drinks shortly after that conversation.The girl then noticed my plate was dirty and that perhaps I may be going up for more food.I was because I don’t like to pile everything onto one plate.She proceeded to grab a few plates clean plates for us.I grabbed a clean plate and went to get my entree.Slim pickings…..there were no sides left except for scalloped potatoes and some dried up duck,unless you wanted turkey (had enough).Very disappointing!The desserts were good, a bit sweet,but good. During this whole experience,I was going back and forth whether I should speak up now or write it in an email later.I decided to speak up then because the more I sat there,the more upset I got.Well I am glad I did,the server got the manager for us and I expressed my dissatisfaction with the food. He understood and apologized and took some money off our bill. The server came back and also apologized for our bad experience.Upon dropping off the check,the manager came over again and hoped that the monetary gesture would go along way in helping to give them another chance.Because he did that I would try their sit down service again but not buffet.
   

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2. T

   Tom

   New York City

   8 reviews

   5.0

   8 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The Xmas buffet was outstanding! A great night out.
   

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3. J

   Jennifer

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We thought we'd try Christmas dinner at a restaurant for the first time ever, so we picked The Emporium. The Christmas buffet was gross. The food was cold, bland, and the prime rib (well done) and turkey were way overcooked and dry, there was barely any options because they didn't restock the food that ran out, and they barely had any options for dessert that they were supposed to have on the menu. The charcuterie board was random scraps. Then, when walking out, they restocked the desserts, but it was too late. The waitress had zero personality, and a guy standing behind the buffet was rude when I asked him what a certain food item was. Overall, the experience wasn't worth $65/person AT ALL, especially with the food quality and barely any choices from not keeping the buffet stocked. We will not come back.
   

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4. D

   Debby

   Denver

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Nice atmosphere and the staff members were all friendly and helpful. We were disappointed in some of the food offerings. For example, brussels sprouts were charred and mostly leaves rather than the actual Brussels. The Farro salad was pretty flavorless. The Waldorf salad was amazing though. All in all, we would go back, but would temper our expectations.
   

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5. A

   Aaron

   Las Vegas

   7 reviews

   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Food was pretty good, but service was horrible. Between drinks taking 20 minutes, and the food taking well over an hour, it wasn’t a pleasant experience at all. It was fairly obvious they were short handed, however there was O communication from the waitress, or anyone else that was there. Multiple tables around us were quite frustrated as well. This place has fairly good reviews overall, and maybe it was an off night. But honestly, it would be hard for me to recommend it to anyone after our experience.
   

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6. A

   Aaron

   VIP

   Oklahoma City

   57 reviews

   5.0

   57 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family loves this place! We make a point of having a meal here every time we visit Fort Collins. We've also stayed in the hotel that is attached to it which is an excellent experience as well.
   

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7. R

   Rick

   VIP

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and well organized. The service was outstanding as well.
   

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8. C

   Curtis

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Over all food was pretty good. The sweet potatoes were completely raw. Turkey a little dry, but that's to be expected. Everything else was quite good.
   

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9. P

   Peter

   Brisbane

   5 reviews

   5.0

   5 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   food, service and drinks were outstanding, great job considering how busy it was.
   

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10. k

    karen

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Everything was excellent. We were seated right on time. A little noisy, but we were able to have conversation. Very friendly and helpful staff and so convenient to The Magic Rat, we were right on time for the show we wanted to attend, no delays due to getting our check as soon as we needed it. The food was expensive, but it seems like that’s true everywhere and it was perfectly prepared.
    

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