The Eclipse Restaurant - Villa Montaña Beach Resort

Review summary

1. M

   Mayrim

   VIP

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 5

   The place is beautiful. Our server was very nice but they were not staffed properly so things took a little longer than we would’ve liked. Our appetizers were good but our main dishes were totally not worth their expensive price. The churrasco had to be remade because the meat wasn’t good and smelled foul. I wouldnt go out of my way to return
   

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2. A

   Alexandra

   Denver

   10 reviews

   1.0

   10 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Pretty poor experience. The food took nearly 45 minutes. We only ordered a chicken sandwich and a pizza. When we told the manager about the poor experience, he was dismissive instead of apologetic. Pretty unprofessional and poor quality considering the prices.
   

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3. L

   Liz

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Beautiful view. Great lunch. Good wage burger. Just waited a bit long but the power went out halfway through ! I love this place. It’s really pretty and food is great
   

   The Eclipse Restaurant - Villa Montaña Beach ResortResponded 1 day ago

   Liz, thanks for the feedback! We're thrilled to hear that you enjoyed your lunch at The Eclipse Restaurant. We're glad you appreciated our view and food. We apologize for the delay caused by the power outage. We're sorry for any inconvenience this may have caused. Your kind words mean a lot to us and motivate us to continue delivering great experiences for our guests. Come back soon! Best regards, The Management Team
   

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4. K

   Kathy

   VIP

   New York City

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   I am extremely disappointed with the dinner and overall experience on New Year's Eve. My party and I arrived at 8:30 p.m. for our 9:30 p.m. reservation, but we were not seated until 10:00 p.m. The delays didn’t stop there—our first appetizer didn’t arrive until 10:40 p.m., and our main course was served at 11:47 p.m. To make matters worse, one dish we ordered never even arrived. The pork dish was incredibly dry, and the presentation was uninspired—it looked like the food was simply thrown onto the plate with no care. We barely had enough time to finish our meal before midnight, which completely ruined the celebratory atmosphere of ringing in the new year. What made this even more frustrating was that we traveled all the way from New York to enjoy a special experience with our family, only to be met with poor organization and an underwhelming meal. It was a terrible experience, and I cannot express how disappointed we are. I expected so much more from a venue of this caliber. Would not recommend.
   

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5. F

   Francisco

   Caribbean

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Bad choice for New Year’s Eve celebration! Seating hour was supposed to be at 9:30pm, they seat our party of four at 10:45pm because I insisted, the host told me that I was going to received a txt message when our table was ready that I never received !! then….wait and wait for the first course, food was cold, they were super disorganized and giving excuses for the delay! They served the dessert almost at midnight! Unacceptable!
   

   The Eclipse Restaurant - Villa Montaña Beach ResortResponded 1 day ago

   Thank you for your review, Francisco. We’re sorry to hear about your experience at The Eclipse Restaurant. We understand how frustrating it must have been to wait for your table and not receive the text message, as well as the delay in serving your food. Providing excellent service is our top priority, and it’s clear we fell short during your visit. Please accept our sincere apologies. We will address these concerns with our team to ensure improvements. We hope you’ll give us another opportunity to provide the exceptional experience you deserve. Best regards, The Management Team The Management Team
   

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6. M

   Marien

   Caribbean

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exquisite ambiance . Food was delicious, timing was excellent and music was better this year!
   

   The Eclipse Restaurant - Villa Montaña Beach ResortResponded 1 day ago

   Wow! Thanks for visiting us, Marien! Knowing that you enjoyed the ambience, food, and especially the music at The Eclipse Restaurant, tells us we hit the mark. We strive to create an excellent dining experience for our guests. We appreciate your feedback and look forward to welcoming you back soon! Best Wishes The Management Team
   

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7. E

   Edwin

   Caribbean

   8 reviews

   1.0

   8 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We’ve always had great experiences at Eclipse in the past. Last year, we attended their Thanksgiving dinner, and it was an absolute delight! Naturally, we decided to try the New Year’s seven-course dinner experience this year, given the excellent service and food we’ve come to expect. Unfortunately we left feeling disappointed. The evening started well, with the first two courses—salads—served promptly within 15 min of us being seated. They were delicious and gave us hope for the rest of the meal. However, things quickly unraveled. The subsequent courses were severely delayed, to the point where we had to request our third course. When it finally arrived, the dishes were not as hot as they should have been. This was especially disappointing with items like the morcilla, which lacked the heat and crispness that elevate its flavor and texture. Adding to the frustration, the waitstaff appeared overwhelmed, likely due to the kitchen’s delays. The system of sharing waiters between tables did not work well, and smaller parties like ours seemed to receive less attention compared to larger groups. This imbalance was disheartening, especially given the price of the experience. The evening ended on an underwhelming note with a dessert that was bland and uninspired, falling far short of the finale we were hoping for. To top it off, while a waitress did eventually apologize as she handed us the check, the timing and delivery of the apology felt misplaced. It would have been more meaningful earlier in the evening, accompanied by a gesture to make up for the poor experience—perhaps a complimentary drink or another form of acknowledgment. While we understand that New Year’s can be a challenging night for any restaurant, we expected better planning and execution from Eclipse, given their reputation and the premium cost of this event. We hope they use this feedback to improve for future events, as we’d love to regain the confidence we once had in their dining experiences.
   

   The Eclipse Restaurant - Villa Montaña Beach ResortResponded 1 day ago

   Hi Edwin, Thank you for your constructive feedback. We’re delighted that you enjoyed our salad service and appreciated the taste and texture of the Morcilla. However, we sincerely apologize for the delays, the portion sizes of the courses, and any discomfort caused by the dessert experience. Providing a memorable dining experience for all our guests is our priority, and we’re truly sorry we didn’t meet your expectations during your visit. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements. We hope you’ll allow us to serve you better in the future. Best regards, The Management Team
   

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8. W

   William

   VIP

   Seattle

   18 reviews

   5.0

   18 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Third time dining here over the last two weeks. One and only one complaint. I had reserved a waterfront taller over a week ago with the restaurant for a reunion dinner with my son and daughter in law, was assured it would be available at the designated hour, 6pm. When we arrived we were given a different table, it was nice but not what I had been promised. The table I thought I had reserved sat empty for about a half hour and the guests arrived and departed quickly, whilst we enjoyed our dinner. A small thing, but it wasn’t right. This will not deter us from returning, but had to say something that I hope management will read.
   

   The Eclipse Restaurant - Villa Montaña Beach ResortResponded 1 day ago

   Hey William, Thank you for choosing The Eclipse Restaurant for your family reunion dinner. We're delighted to hear that you enjoyed your meals and the waterfront setting. We're sorry to hear about the confusion about your reservation. We understand your frustration and we assure you that we take your feedback seriously. We're thrilled to hear that you're planning to return and we look forward to welcoming you back soon. Best, The Management Team
   

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9. I

   Izamar

   San Diego

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   The restaurant itself is beautiful! The ambiance being so close to the ocean was a lively experience, but the service was not the best. We had asked to be moved to a table closer to the ocean view and the server was lovely and said as soon as a table would open she would move us, we waited around an 1 to be moved when other tables were open already and when we let her know she said the tables that were open were reserved and that the restaurant was full, understandably but no one showed up. When she finally moved us, she didn’t ask what we wanted to eat mind you we had already been waiting over an hour, we had to tell her what we wanted in the three hours we were there we only had two drinks and an appetizer before our actual meal was ordered. She was a lovely server and very kind but had it been anyone else I am pretty sure they would have walked out on the restaurant. Like I said lovely restaurant but horrible service and I would have understood if the restaurant was full but it was pretty empty for them not to be able to serve and help us on a timely matter.
   

   The Eclipse Restaurant - Villa Montaña Beach ResortResponded 3 days ago

   Hey Izamar, We're glad you enjoyed the ambience and food at The Eclipse Restaurant. We apologize for the service not meeting your expectations. We understand how frustrating it can be to wait for service, especially when you have a reservation. Customer satisfaction is paramount to us. We will work on improving our service to ensure this doesn't happen again. We appreciate your feedback and hope to serve you better in the future. Best, The Management Team
   

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10. C

    Carlos E.

    VIP

    Miami

    58 reviews

    3.0

    58 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    Beautiful location, amazing view. unfortunately, food quality was below expectations. Edalia was fantastic as a server
    

    The Eclipse Restaurant - Villa Montaña Beach ResortResponded 4 days ago

    Hi Carlos E., Thank you for your review and for dining with us at The Eclipse Restaurant. We're delighted to hear that you enjoyed the beautiful location and the amazing view. We're sorry to hear that the food didn't meet your expectations. We strive to provide our guests with the best dining experience, and we regret that we fell short this time. Your feedback is valuable to us and we will certainly take it into account to improve our food quality. We're glad to hear that you found our service to be fantastic, and we hope to have the opportunity to serve you again soon. Best wishes, The Management Team
    

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