The Duplex

Review summary

1. P

   Pamela

   Chicago1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I made a 2pm appointment for the Sunday Brunch, me and my 3 cousins they were from out of town. When I arrived, it was really crowed. And the table was not ready. We stood and waited for at the front door for 30 mins to be seated. The young lady at the front door was really trying to get us seated, but the booth she wanted to sit us at the people did not get up they excited their two hour frame. After 25 min standing there the owner came over and offered us something to drink, that was nice of him. When finally sat down after over 30 min wait. When the order came me and my cousin burger was not done, her burger didn't have what she asked on it, so we sent them back. I really enjoyed the music just a little too loud. The waitress we had was great, nice and humble. Overall the place is nice but I feel they might over book sometimes. Also they need a better way for people to move around after their two hours. I want to thank our waitress we were at table 100. And the owner for coming to give us drinks after we stood for so long. I can be reached at 773-216-6957 with any question.
   

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2. N

   Nia

   Chicago1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   I have had many great experiences at duplex so I’m hoping this was a one-off. When we arrived we had a reservation for 5. Initially I booked 4 people and then added another person on the OpenTable app. They were saying they couldn’t seat all of us because they were fully booked. Although we paid for our reservation. This was upsetting and a manager eventually decided to move us to a bigger table. The other issue was that we wanted to participate in the bottomless mimosa package. It was advertised online as 49.99 per person. Nothing was said about prepayment in the flyer we saw. When we got there they told us that you have to pre purchase it to participate. This was disappointing because we were really looking forward to the special. All in all we salvaged the experience and enjoyed the food and music. Just wish they had better communication on pricing and booking through their website. It was very confusing.
   

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3. N

   Nessa

   Caribbean3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was a whole vibe. Hopefully we can come bd k. Host was wonderful. Drinks weee great. Thank you Celebrating my divorce. It was a hit
   

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4. OT

   OpenTable Diner

   Chicago1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   The wings we're really upset because they kicked us out of our reserved seats for 10 ppl only had 3 ppl and only gave 30 dollars back. Then moved to the bar and was buying drinks and trying to get us to leave after only a hour and a half at the bar. If you don't want to be disappointed get a reservation for later than 12pm
   

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5. C

   Charles

   Milwaukee6 reviews

   4.0

   Dined on 7 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I took a couple of my friends here for dinner on a Thursday night, it's a really nice spot. Food was good, and they have a $5 Old Fashioned special on Thursdays. Service was solid as well. The only issue is parking in the area, with construction going on it was a struggle to find parking, but it's a good restaurant if you're in the area!
   

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6. OT

   OpenTable Diner

   Chicago2 reviews

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Just a terrible experience manager was condesending shay the waitress was mad she corgot to take out order we got there at our appointed time @230 didnt get our food til 530 & the food was fked up terribly !!!! We didnt end up leaving til 630 the manager did comp the appetizers BUT i was puzzled WHY WE STILL HAD TO PAY THE 20% service fee 0/10 never going back!!!! My friend did reach out to the owner but has yet to get a response
   

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7. B

   Bea16

   Chicago9 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place! Great neighborhood spot! Food is delicious and it's a vibe!!
   

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8. J

   John VIP

   Chicago18 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always have a great time. Food and drinks are always good but a bit over priced. Server was on point. Great recommendations . He had lots of energy. Always bring local and out of town friends in to experience. We love that place!
   

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9. B

   Brittany

   Chicago2 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Vibes were high and environment was fun, however service was very slow. We waited about 40 minutes just for our drink order, and another 20 minutes just to place our food order.
   

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10. B

    Bettina

    Chicago2 reviews

    5.0

    Dined on 2 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I just love the Duplex experience!!! The people the food the music just puts you in a good mood. Everyone is so pleasantly awesome and when leaving you will say I had such a good time!! I going to go back!!
    

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