The Cutwater on Payette Lake

Review summary

1. K

   Kaye

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined on 3 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Table great, server Katie great, drinks great, appetizer great(Bison Nachos); dinner for all 4 of us the Ramen Noodles were okay, but broth lacked rich flavor which made it over "Muh"..... You need to work on the broth Cutwater and up you game to match the rest of the experience!! We'll be back for burger night to check that out!
   

   The Cutwater on Payette LakeResponded 7 days ago

   Hi Kaye, Thank you for your thorough review of your dining experience. This provides us with precise insights and allows us to improve. I've spoken with my culinary team regarding your feedback. We look forward to hearing your thoughts on Burger Night. Sincerely, Tom Garcia, General Manager
   

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2. M

   Michelle

   VIP

   Boise

   8 reviews

   3.0

   8 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food was good but service was terribly slow and unapologetic.
   

   The Cutwater on Payette LakeResponded 7 days ago

   Hi Michelle, Thank you for taking the time to write this review. I'm sorry to hear about your recent experience. That doesn't reflect the standard of service we aim to provide. I appreciate your insights and have spoken with my team as we work to improve in these areas. We hope you'll give us another chance to provide you with a better dining experience. Sincerely, Tom Garcia, General Manager
   

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3. C

   Cole

   San Diego

   1 review

   2.0

   1 review

   Dined on 24 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was whatever. Overpriced in my opinion. The wait staff was great and it's hard to beat the view of the lake. There aren't a lot of options for a nice sit-down meal. I wouldn't bother trying to have a meal like that in McCall. I would rather eat at one of the other local restaurants, have a better meal, and save a few bucks.
   

   The Cutwater on Payette LakeResponded on 27 November 2024

   Hi Cole, I’m sorry our dining experience didn’t meet your expectations. We do specialize in sit-down meals in McCall, but it looks like we missed the mark during your visit. In the future, please let your server or one of our restaurant managers know of any shortcomings and we will be sure to address the issue while you’re there. We hope you’ll consider dining with us again. Sincerely, Tom Garcia, General Manager
   

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4. M

   Melissa

   Boise

   1 review

   5.0

   1 review

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I had an excellent time at the cuteater celebrating my birthday. We booked a table for a Tuesday evening and it was perfect. Quiet and comfortable. The service was outstanding and we felt cared for the entire time. The spinach and artichoke dip appetizer is delicious and we had bison and pasta entrees that were savory and memorable. Can’t wait to eat here again in the future!
   

   The Cutwater on Payette LakeResponded on 27 November 2024

   Hi Melissa, Happy belated birthday! We're honored to have celebrated your special day with you and thrilled to hear that it was a memorable dining experience. Here's to many more birthday celebrations at The Cutwater on Payette Lake. Sincerely, Tom Garcia, General Manager
   

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5. S

   Stephanie

   Boise

   1 review

   2.0

   1 review

   Dined on 2 November 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   My steak with the Steak Frites was incredibly chewy with gristle and fat. Only roughly half of the 12 oz steak was good. The fries seemed like potato wedges I could get at the hot food section at the grocery store. I would’ve loved a bigger portion of arugula. For the price it was disappointing. Our server was top notch and the view was beautiful. Really wonder if I had ordered the Chicken Marsala or soup it would’ve been a different story. My partner had a side of salmon and it was smaller than expected but tasty. He also enjoyed the house salad.
   

   The Cutwater on Payette LakeResponded on 14 November 2024

   Hi Stephanie, Thank you for your feedback. Next time, don't hesitate to bring any concerns to your server's or a manager's attention during your visit. This way, we can resolve the issue right away. I've shared your comments with my culinary team so we can improve. We hope to have the opportunity to serve you again. Sincerely, Tom Garcia, General Manager
   

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6. K

   Kevin

   Palm Springs

   1 review

   2.0

   1 review

   Dined on 2 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   No need to come back. The upstairs lounge was decent enough though
   

   The Cutwater on Payette LakeResponded on 14 November 2024

   Hi Kevin, Thank you for your insights. I apologize for not meeting your expectations during your time with us. We hope to have the chance to serve you in the future. Sincerely, Tom Garcia, General Manager
   

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7. OT

   OpenTable Diner

   Boise

   1 review

   4.0

   1 review

   Dined on 25 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Steak was cooked as expected and was good. The pesto pasta had a little too much balsamic for my liking. the waitress was very good and the dessert was very good
   

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   The Cutwater on Payette LakeResponded on 11 November 2024

   Hi, Thank you for your feedback! I’ve shared your review with my culinary team. We look forward to welcoming you back to The Cutwater on Payette Lake. Sincerely, Tom Garcia, General Manager
   

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8. OT

   OpenTable Diner

   Charleston

   3 reviews

   3.0

   3 reviews

   Dined on 20 October 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Waitress never checked back after food was delivered. She was professional but not friendly. I had to ask hostess for coffee. Salad was drenched with salt. Lettuce was not edible. My friend’s food was fine. Presentation was quite nice. I’ve been to this establishment many times. This is the first time service and food was subpar.
   

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   The Cutwater on Payette LakeResponded on 11 November 2024

   Hi, I'm sorry we fell short of your expectations this time. If you ever experience service or food that does not meet your standards, please address these concerns immediately with a restaurant manager. That way, we can correct any issues while you're with us. I've discussed your feedback with my culinary and service team as we strive to improve. We hope to welcome you back for a dining experience that meets your standards and ours. Sincerely, Tom Garcia, General Manager
   

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9. R

   Rachelle

   Boise

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bison chili is soo good & had great service! Love the view of the lake.
   

   The Cutwater on Payette LakeResponded on 11 November 2024

   Hi Rachelle, Thank you for 5's across the board and a recommendation! Hearty Bison Chili, great views, and even better service. Sign us up. We can't wait to welcome you back. Sincerely, Tom Garcia, General Manager
   

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10. B

    Blake

    Boise

    4 reviews

    5.0

    4 reviews

    Dined on 10 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious meal, beautiful view, perfect waitress (Kylie).
    

    The Cutwater on Payette LakeResponded on 25 October 2024

    Hi Blake, Thank you for the five-star review. I'm positive Kylie will appreciate your kind remarks. We hope to welcome you back for another memorable dining experience with delicious food and (arguably) better views. Sincerely, Tom Garcia, General Manager
    

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