The Cut & Craft Leeds

Review summary

1. L

   Lily

   Yorkshire

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   To start off we were made to wait for 30+ minutes stood by the bar when we arrived on time for our booking, a very tactical way to get people to spend more. After querying when our table would be ready we eventually got taken to our seats. Where we waited another 15 minutes for a drink order, and another 20 to order food. We had been in the venue over an hour before we ordered food. Once ordered we proceeded to sit and wait more for the food to arrive. Everyone around us received their food, despite arriving well over 40 minutes after us. After asking once again where our food was as we had now been in the venue over an hour an a half, it suddenly turned up. One of us was then missing a meat from the trio of meats. Otherwise we cannot fault the food, it was delicious. While eating the presumable manager came over to apologise, she said she would be back to sort this once we’ve finished. We then waited easily another 20-30 minutes for the plates to be taken once finished whilst multiple staff members walked past and saw us. The lady who had previously said she’d be back saw us finished and blatantly ignored us multiple times. Clearly avoiding giving any sort of compensation for the horrific service. Then to top it off they have the nerve to charge £20 service charge! Real shame as we had been looking forward to this special birthday treat, shocking service don’t waste your money.
   

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2. M

   Michele

   County Durham

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience from start to finish 🥰 service was fabulous , Rebecca was our waitress she was outstanding, the food was exceptional, the flavours just wow 🤩 we cannot wait to experience Cut & Craft when we are next in Leeds Thank you
   

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3. H

   Helen

   Yorkshire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous surroundings; beautiful food and excellent service. Can't recommend it enough
   

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4. T

   Tina

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous evening at Cut and Craft Leeds. Exceptional customer service. Food was delicious and well presented.
   

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5. p

   philip

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From start to finish we had the best experience at cut and craft Lovely food and well presented Great staff We had table 60 which was upstairs in a booth which was fabulous The atmosphere was brilliant
   

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6. Z

   Zadayu

   London

   7 reviews

   4.0

   7 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food was lovely but wasn't impressed with the service not too bad but could be better.
   

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7. C

   Carol

   Yorkshire

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous! Gorgeous food and Christmas cocktails. Great service and a lovely vibe. We really enjoyed our lunch.
   

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8. K

   Kelly

   Yorkshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a fantastic restaurant in the centre of Leeds, with a great atmosphere and fabulous food. We went early and started off with some cocktails at the bar, while we waited for our table. The guys behind the bar were very knowledgeable and friendly, and the drinks tasted amazing! The food was delicious. The sirloin steak was cooked to perfection, as you would expect from a streak restaurant, however the potatoes and asparagus that accompanied it, were also amazing too! The service was great, with the staff being helpful and efficient. The restaurant itself is very chic, classy and boujee and we will certainly be returning.
   

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9. F

   Floss

   Yorkshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Carissa was so attentive and lovely. Couldn’t recommend more. Thank you :) x
   

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10. E

    Edna

    Cornwall

    1 review

    4.0

    1 review

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    First impressions were good. Booked in at reception and taken to the bar for drinks while awaiting for our table to be ready. Having arrived 5 minutes early we were still waiting for our table 20 minutes after our booking time. I received a phone call from cut and craft saying we were 20 minutes late and did I still require the table. I went back out to reception to tell them we had been waiting almost half an hour for which I got an apology and taken straight to the table. Once seated, I cannot fault the service or the food at all. The atmosphere was lovely, but we were unable to enjoy this as much as we’d intended because we were rushing as the long wait had made us late for our ongoing entertainment. There was a 12.5% service charge added to the bill which we paid due to the service we got when seated but I was really unimpressed with the start to our evening. We had feedback from another customer that they had had a long wait for their food the same evening. Would I go back? Maybe I’d give it another chance. - the food was really good and the waiting staff very friendly. Seriously not happy about being kept waiting and getting a phone call from them. Nothing taken off the bill, no complementary drink.
    

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