The Cross Keys Inn

Review summary

1. P

   Patricia

   Cumbria

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Festive roast beef for two was excellent. Christmas pudding with sauce was very good. The trifle would have been better avoided. The topping was cream with pink sprinkles better suited to a children’s menu. The cream had a synthetic taste. The next layer was a rubbery red jelly. The base was a large amount of very dry sponge cake. I suspect it hadn’t seen a teaspoonful of sherry let alone the large quantity the menu suggested it would have. I declined to pay for this dessert. We would however return to the Cross Keys for another main course.
   

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2. M

   Martin

   Yorkshire

   5 reviews

   5.0

   5 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Meeting family halfway this was the first time we have been to the Cross Keys, Carleton near Penrith. And what a great place from the welcome in the bar right through to the chat we had after paying the bill. It was Sunday lunch so we kinda knew what to expect, but it was better than we expected. Enough variety on the menu and lovely tasty hot great quality food all round. All the team were very very welcoming, pleasant and attentive. The service was great, thanks team you should be proud! Cannot recommend the Cross Keys , Carleton near Penrith enough and would definitely go there again.
   

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3. N

   Naomi

   Cumbria

   1 review

   4.0

   1 review

   Dined on 27 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely food. Really good service. Great pub and atmosphere.
   

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4. g

   gail

   Lancashire

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a lovely with family lovely food and good service. Excellent value for money
   

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5. F

   Fiona

   Cumbria

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely roast dinner with a variety of veg. Thank you
   

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6. E

   Elizabeth

   Cumbria

   1 review

   5.0

   1 review

   Dined on 28 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked a table for a Monday evening,we were the only ones sat upstairs in the dining area which was nice. Staff were friendly and very welcoming. Food was absolutely amazing. Will definitely be back again.
   

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7. M

   Malcolm

   Edinburgh

   1 review

   4.0

   1 review

   Dined on 27 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Enjoyed the food very much. Top like goes to the steak pie! Service a little slow (not a problem for us as we were in no rush) and seemed to be more to do with a staff shortage. In any event have hesitation in going back!!!
   

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8. D

   Dean

   Derbyshire

   1 review

   4.0

   1 review

   Dined on 13 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I’ve been to the Cross Keys a few times now and each experience has been different. But the Sunday lunch was very good. Nice food and friendly staff. Overall very good and I will definitely go back in the future.
   

   The Cross Keys InnResponded on 14 October 2024

   Thank you for your feedback! We're happy to hear that you enjoyed the Sunday lunch and that our staff made your experience pleasant. We appreciate your continued support and look forward to welcoming you back for another visit soon. Your satisfaction is important to us, and we aim to make each experience even better!
   

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9. L

   LYNN

   Edinburgh

   2 reviews

   2.0

   2 reviews

   Dined on 6 September 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had quite a wait for the food to arrive which probably affected how we felt about eating there. The food was good but if we were in the area again we would chose elsewhere to eat .
   

   The Cross Keys InnResponded on 14 October 2024

   Thank you for your feedback. We’re sorry to hear that you experienced a long wait for your food, and we understand how that can impact your overall experience. While we’re glad to hear that you enjoyed the food, we strive to provide a timely service as well. Your comments will be shared with our team to help us improve. We appreciate your honesty, and we hope you might consider giving us another chance in the future. Thank you for visiting!
   

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10. T

    Tonia

    Cumbria

    5 reviews

    4.0

    5 reviews

    Dined on 6 September 2024

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 4

    My husband got the pie which is normally nice, however he left most of it and said it was dry no flavour and the chips were soaked in fat, Our last visit he tried the pasta dish which was awful , it was like milk poured over pasta not flavour at all I don't think we will return for food However the service is great and the drinks are good
    

    The Cross Keys InnResponded on 14 October 2024

    Thank you for taking the time to share your feedback. We're truly sorry to hear that your husband’s pie and pasta dish didn’t meet expectations during your visits. We take pride in our food quality and freshness, so it’s disappointing to hear that we missed the mark. Your comments about the dry pie and the pasta dish will be shared with our kitchen team for improvement. We’re glad to hear that you enjoyed the service and drinks, and we hope you might consider giving us another chance in the future. Your satisfaction is important to us, and we would love the opportunity to provide you with a better dining experience. Thank you again for your feedback
    

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