The Club Hotel Chinchilla

The Club Hotel Chinchilla reviews from people who’ve dined at this restaurant. Based on recent rating.

1. M

   Michelle

   Queensland1 review

   2.0

   Dined on 14 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We have dined at the hotel several times as we meet family there as it is halfway to each other. This time we had a not so good experience the bar staff well she seemed like she was not interested in working. The dining staff didn't even have a table reserved for us and we booked ahead so we did, lucky no one else was there when we arrived. The food well my husbands turkey schnitzel he said was nice. My ceaser salad was very boring with mainly lettuce and a touch of bacon pieces. My daughter ordered the carbonara with prawns she said it was ok but would never get it again. The bathrooms need attention with cupboard doors falling off and very dirty toilets. The number of flies around in the restaurant was very uncomfortable. Staff came over often to collect plates even when we were finished, I literally put my fork down and the plate was gone. Over all it felt so different to other times we have attended where it was great and its a shame as it is a good meeting place for us.
   

   The Club Hotel ChinchillaResponded on 17 December 2024

   Thank you for sharing your feedback with us Michelle. We’re sorry to hear that your recent experience didn’t meet the standard you’ve come to expect. Please accept our sincerest apologies for the issues with service, food, and cleanliness. We understand your frustrations, especially when this was a special meeting place for your family. We'll address your concerns regarding the bar staff, dining experience, and cleanliness with our team. We also appreciate your feedback about the food and will review the dishes mentioned to ensure they are up to our usual standards. Your comments are valuable, and we will work hard to improve the areas you’ve highlighted. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, The Club Hotel Chinchilla
   

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2. l

   lucyt

   Brisbane4 reviews

   3.0

   Dined on 27 April 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Club Hotel looks better from the outside tbh. Dining room no great shakes. Like an RSL. Our food was quite good but nothing to write home about. Staff were nice. Fine but probably wouldn’t race back there.
   

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