The Chateau - Norton

Review summary

1. L

   Lauren

   Portland

   4 reviews

   3.0

   4 reviews

   Dined on 6 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We ordered mussels and they were served to us wrapped in tin foil, I’ve never seen such a thing. We returned them, they didn’t taste good and was a weird consistency. All our drinks took forever. There were like 10 servers and only 2 bartenders and the bar was very busy. The bartenders were running like crazy the bar was a mess, but plenty of servers and hosts just standing around. It was strange, cross train more people and help each other out. Leah was our server she was very nice but could only control so much. We sat near the windows it was very drafty, we had to switch tables. All the servers were not surprised that we complained of drafts. The resturant was not full, why not just seat people where it’s warm? Strange. Won’t go back.
   

   The Chateau - NortonResponded 4 days ago

   Lauren, thank you for sharing your detailed feedback. We regret that your visit to The Chateau Franklin fell short of your expectations. We're also sorry to hear about the delays with your drinks and the drafty seating area. We are actively working on optimizing team coordination to ensure a seamless experience, especially during busier times. Leah’s efforts to provide excellent service despite the challenges you mentioned are greatly appreciated, and we’ll make sure she knows her kindness stood out. Your feedback about seating arrangements and cross-training is valuable and will be reviewed by our team. We hope you'll reconsider and give us another chance in the future.
   

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2. J

   James

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every time I dine at The Chateau, I can't wait to return to try something new. The food is excellent, the service staff is attentive, and the setting is lovely. I am a satisfied customer on all levels and will be back.
   

   The Chateau - NortonResponded on 2 December 2024

   Thank you, James! Your enthusiastic words mean so much to us. We’re thrilled you enjoy the food, service, and atmosphere at The Chateau. It’s always a pleasure to welcome satisfied guests like you, and we can’t wait to serve you again soon!
   

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3. M

   Maureen

   VIP

   Greater Boston

   14 reviews

   4.0

   14 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were offered a booth or window table, after picking a high top table on the reservation. They don’t have high tops. It shouldn’t be on the reservation. At night, the window seats shouldn’t be offered. It’s cold in that area, some blinds were pulled down and the windows re useless. Our server was great and the food was great.
   

   The Chateau - NortonResponded on 2 December 2024

   Thank you for your thoughtful review, Maureen. While we’re glad you enjoyed the great food and service, we apologize for the confusion with your reservation and the chilly window seating. We’ll review these details to ensure a more comfortable and seamless experience in the future. We appreciate your feedback and look forward to seeing you again!
   

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4. A

   Arthur

   VIP

   New York City

   7 reviews

   3.0

   7 reviews

   Dined on 23 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food service was slower than usual on this day. However our server was fantastic.
   

   The Chateau - NortonResponded on 2 December 2024

   Thank you for sharing your feedback, Arthur. While we’re glad your server made a fantastic impression, we’re sorry to hear about the slower-than-usual food service. Your comments are important and will help us improve the dining experience for our valued guests. We hope your next visit will be even better.
   

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5. T

   Thomas

   VIP

   Greater Boston

   61 reviews

   5.0

   61 reviews

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything we ordered from the Early Bird Menu was delicious and the entire 3 course meal - which included coffee AND dessert - was an excellent value. Jack, our server, was very attentive, and the only negative was that our entrees were brought to the table before my wife was even 1/4 the way through her salad. A better (slower) pace would have been appreciated.
   

   The Chateau - NortonResponded on 2 December 2024

   Thank you, Thomas! We're delighted you enjoyed your Early Bird Menu experience and found it to be an excellent value. We appreciate your note about pacing; we’ll work with our team to ensure a smoother flow during meals. Jack will be pleased to hear your compliments about his attentive service. We can’t wait to serve you again!
   

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6. c

   cathy

   Greater Boston

   25 reviews

   5.0

   25 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Outstanding server-Jack! Professional, pleasant, knowledgeable, helpful. Food was very good, a pleasant surprise from the last few years. Looking forward to coming back
   

   The Chateau - NortonResponded on 2 December 2024

   Thank you for your glowing review, Cathy! We’re thrilled to hear Jack delivered such exceptional service, making your visit memorable. His attentiveness and professionalism embody what we strive for at The Chateau. We’ll be sure to pass along your kind words to him. We look forward to welcoming you back soon!
   

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7. D

   Dianne

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined on 22 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   twilight special until 5:00 pm - lots of great choices, large portions and excellent service
   

   The Chateau - NortonResponded on 24 October 2024

   Thank you, Dianne! We're delighted you enjoyed the Twilight Special at The Chateau Norton, along with the generous portions and excellent service. Your kind words mean a lot to us, and we look forward to welcoming you back soon for another great dining experience!
   

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8. N

   Nancy

   VIP

   Greater Boston

   24 reviews

   3.0

   24 reviews

   Dined on 18 October 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Turkey was dry squash and mashed potatoes were perfect Server was excellent as we had many requests Will go again
   

   The Chateau - NortonResponded on 24 October 2024

   Thank you for your honest feedback, Nancy. We're glad to hear the squash, mashed potatoes, and service met your expectations! We'll certainly pass along your comments about the turkey to our team to ensure improvements. We appreciate your continued support and look forward to welcoming you back to The Chateau Norton soon!
   

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9. R

   Richard

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   You can always count on the comfortable booths, service and food.
   

   The Chateau - NortonResponded on 17 October 2024

   Thank you, Richard! We're delighted to hear that you enjoyed the comfortable booths, great service, and delicious food at The Chateau Norton. It's wonderful knowing we can be your go-to spot. We look forward to welcoming you back again soon!
   

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10. b

    brian

    VIP

    Greater Boston

    3 reviews

    3.0

    3 reviews

    Dined on 5 October 2024

    1. Overall 3
    2. Food 1
    3. Service 1
    4. Ambience 4

    Overall bad experience. The staff tried hard and was well intentioned, but not competent. Even food from the fryer came out inedible which I haven’t seen before. The waiter forgot to deliver waters after being asked, didn’t check on how we were doing after food arrived, and didn’t notice that no one could eat the dishes we were served. My positive would be that the appetizer arrived before the entree. As a middle age adult, I have eaten out a few times a week, and this is my first lifetime “constructive” review.
    

    The Chateau - NortonResponded on 8 October 2024

    Thank you for your feedback, Brian. We’re sorry to hear that your recent visit to The Chateau Norton didn’t meet your expectations. While we’re glad the staff showed effort, we regret that the overall experience, including the quality of the food and service, didn’t reflect the high standards we strive for. Your insights are important, and we hope you’ll give us another chance in the future to show you the enjoyable dining experience The Chateau is known for.
    

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