The Chateau - Franklin

The Chateau - Franklin reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Greater Boston2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food was edible but nothing special . Didn’t seem Hand made . Slow service . Need more staff
   

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2. J

   Judi

   Rhode Island1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   My second time here I was not impressed, I expected higher quality for a place that requires reservations. I don’t know if the dishwasher wasn’t working but everything was dirty, the server did replace. My first experience was good but seems lately after COVID happened these places are struggling to return back to their normal ways.
   

   The Chateau - FranklinResponded on 25 February 2025

   Hi Judi, we appreciate you giving us another try and are sorry to hear that your recent visit didn’t meet expectations. We strive to provide a high-quality experience and will share your feedback with our team. We’re glad your server was able to assist, and we hope you might consider visiting again in the future.
   

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3. E

   Elizabeth

   Greater Boston6 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always delicious at the château. I had chicken marsala, salad, and a glass of red wine! All was delicious and our waitress was lovely. Thank you very much. It was a great Valentine’s Day.
   

   The Chateau - FranklinResponded on 25 February 2025

   Thank you, Elizabeth! We’re so glad you had a wonderful Valentine’s Day at The Chateau Franklin. Chicken Marsala, salad, and a glass of red wine sound like a perfect meal! We’ll be sure to share your kind words with your waitress. Looking forward to your next visit!
   

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4. J

   Joanna

   Greater Boston3 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Steph was amazing! Very attentive for a valentines dinner with my daughter!
   

   The Chateau - FranklinResponded on 25 February 2025

   Thank you, Joanna! We’re so happy to hear that Steph provided such great service and made your Valentine’s dinner with your daughter special. We’ll be sure to pass along your kind words. Hope to see you again soon!
   

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5. C

   Cameron

   Greater Boston1 review

   3.0

   Dined on 24 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The service was great. From the greeting to our waitress was friendly and very conscientious. The food was good, not great. The meals were not really flavorful. My whole clams were dry and not strong flavored. My wife's butterfly shrimp were kind of flat too. All in all, the visit was good and the food average. The atmosphere was good for conversation but the air was cool, so we were a little uncomfortable.
   

   The Chateau - FranklinResponded on 3 February 2025

   Thank you for your feedback, Cameron. We’re glad you enjoyed the friendly and attentive service at The Chateau Franklin—that’s the kind of hospitality we strive for. We’re sorry to hear the food didn’t quite meet expectations, as we take pride in serving flavorful, high-quality meals. Your input is valuable, and we’ll share it with our kitchen team to ensure we’re delivering the best experience possible. We appreciate your support and hope to welcome you back for a more satisfying meal in the future!
   

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6. R

   Robert VIP

   Greater Boston34 reviews

   3.0

   Dined on 7 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I sat at the bar before my party arrived. The bartender gave me (2) drinks that were made improperly. I spoke to her about this and evidently the lines into the bar soda gin had been mixed between tonic water and ginger ale. My party arrives and we were seated for dinner. My invoice numbers are: 0073 0083
   

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7. M

   Maureen

   Greater Boston3 reviews

   5.0

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Erik as our server. He was outstanding. He definitely went above and beyond what we needed from him. The food was great. I wish they had better plating for entrees. It seemed a bit out of date. Bread was delicious! Overall a great date night.
   

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   The Chateau - FranklinResponded on 15 January 2025

   Thank you for the wonderful review, Maureen! We’re thrilled to hear Erik provided outstanding service and made your date night special. It’s great to know you enjoyed the food and bread, too! We appreciate your feedback about the plating and will keep it in mind as we continue to improve. Looking forward to welcoming you back for another great night soon!
   

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8. R

   Ray VIP

   Greater Boston87 reviews

   4.0

   Dined on 15 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Overall had a very good experience. First time at this location. Will return
   

   The Chateau - FranklinResponded on 18 December 2024

   Ray, we’re so pleased you had a great first experience at The Chateau Franklin! Your feedback means a lot to us, and we’re excited to hear you’ll be returning. We’ll have another delicious meal waiting for you soon!
   

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9. M

   Mark VIP

   Greater Boston16 reviews

   5.0

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good old fashion Italian food served simple and good.
   

   The Chateau - FranklinResponded on 18 December 2024

   Mark, thank you for your kind words about The Chateau Franklin! We’re delighted to hear you enjoyed our classic Italian dishes served with simplicity and great taste. We look forward to welcoming you back for more delicious meals!
   

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10. B

    Brendan VIP

    Greater Boston1 review

    3.0

    Dined on 23 November 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Always understaffed, hostess was clearing tables , everything was slow
    

    The Chateau - FranklinResponded on 2 December 2024

    Thank you for sharing your experience, Brendan. We recognize that staffing challenges can impact the dining experience, and we’re actively working on solutions to address this. We appreciate your patience and hope to provide faster service during your next visit.
    

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