The Charles

Review summary

1. OT

   OpenTable Diner

   VIP

   Dallas

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I was a huge fan of the Mr. Charles so I was excited to try out the original Charles restaurant. The food was excellent! Everything was presented exquisitely and the flavor combinations were delicious! I would absolutely come back here for the food and the service was very attentive. My only thing is the acoustics are loud and I wish the music had been turned down just a little bit as it forced everyone to speak over it making it difficult to hear other people at my table.
   

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2. A

   Amanda

   Tahoe

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time start to finish! From the moment we pulled in to valet, you could tell that service was their priority. Winter and Rome were fantastic and so helpful, couldn’t have asked for better! The food was top tier, especially the pasta. I am gluten free and being able to order pasta that is house-made and INCREDIBLY delicious was a highlight for me. Not to mention, every item I ordered came out as a gluten free option without me ever having to ask. Spectacular experience and will definitely go again!
   

   The CharlesResponded 1 day ago

   Hi Amanda, We're thrilled to hear that you had a wonderful time at The Charles! It's great to know that Winter and Rome made a positive impression on you. We take pride in our gluten-free options and are glad we could accommodate your dietary needs. We're also thrilled you enjoyed our pasta, especially the house-made variety. Your kind words mean a lot to us and we look forward to welcoming you back for another spectacular experience soon! Best wishes, The Charles Management Team
   

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3. S

   Shoncey

   VIP

   Dallas

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dining experience as usual. I love this place
   

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4. E

   Erin

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Charles (our baller server) was fantastic! He offered suggestions and knew the menu very well.
   

   The CharlesResponded 1 day ago

   Hello Erin, Thank you so much for dining with us! We're thrilled to hear that you had a fantastic experience at The Charles. It's wonderful to know that your "baller" server Charles was able to assist you with suggestions, knew the menu well, and that you enjoyed your time with us. We always strive to provide top-notch service and it's great to hear that it was reflected in your visit. We appreciate your feedback and look forward to welcoming you back soon! Best regards, The Management Team at The Charles
   

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5. S

   Sean

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my first time to Charles...Great food! Great selection of wine choices!
   

   The CharlesResponded 2 days ago

   Thanks for the review, Sean! We're thrilled to hear that you enjoyed your first visit to The Charles. It's truly rewarding to hear that our food, wine selection, and service met your expectations. We strive to provide an exceptional dining experience for all our guests. We look forward to welcoming you back for another great experience! The Charles Management Team
   

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6. D

   Dakota1

   VIP

   Houston

   15 reviews

   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great Christmas eve dinner at The Charles! My girlfriend and I along with her sister enjoyed great food and wonderful Christmas atmosphere enough that our plan is to do it again next year.
   

   The CharlesResponded 3 days ago

   Thanks for visiting us, Dakota! We're thrilled to hear that you and your girlfriend enjoyed our Christmas Eve dinner at The Charles. It's always a pleasure to know that our food, atmosphere, and service met your expectations. We're already looking forward to your next visit next year! The Charles Management Team
   

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7. m

   molly

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food is outstanding and never disappoints. It was a little crowded sitting at a table by the bar, and noise made it hard to hear people at our table and our waiter. Service was excellent. Can't wait to go back!
   

   The CharlesResponded 3 days ago

   Hello Molly, We're thrilled to hear that you enjoyed our food and found it to be outstanding. We apologize for the noise and the crowded seating during your visit. We're glad your service was excellent and that you're looking forward to returning. Your feedback means a lot to us. We look forward to serving you again soon! Please feel free to note on your visits that you would like a quieter area, so that we may best accommodate you! In the meantime, I'll add a note for your next visit! Best, The Charles Management Team
   

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8. K

   Kelcey

   Dallas

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Charles never disappoints! They always take incredible care of us, and last night was no exception. Our waiter (I wish I could remember his name!) was hands down the best server I’ve ever had in Dallas—so attentive, charming, and genuinely delightful. He made our experience unforgettable. As for the food, it’s perfection every time. The spicy shrimp pasta has to be my favorite dish in Dallas—bold flavors, perfectly cooked, and just the right amount of heat. I could eat it every day! The Charles has mastered the art of creating a warm, welcoming atmosphere while delivering top-notch service and food. We’ll be back again and again!
   

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   The CharlesResponded 3 days ago

   Hello Kelcey, Thank you for your wonderful review! We're thrilled to hear that you had an unforgettable experience at The Charles. We're glad that our attentive service and our Spicy Creste Di Gallo made a positive impact on your visit. Our pasta program is all thanks to our wonderful team, and I know hearing your words of praise means a lot to them. Your kind words are greatly appreciated and we look forward to welcoming you back soon. Best regards, The Charles Management Team
   

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9. M

   Marcela

   Dallas

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing, place is beautiful, and the customer service is outstanding.
   

   The CharlesResponded 3 days ago

   Hey Marcela, the Charles team here! We're thrilled to hear that you enjoyed your dining experience with us. We strive to provide our guests with the best food and service possible, so your positive feedback means a lot to us. It's wonderful to know that you appreciated the ambiance of our restaurant and found our customer service outstanding. We look forward to serving you again soon. Thanks for the wonderful review! The Charles Management Team
   

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10. J

    James

    Los Angeles

    4 reviews

    2.0

    4 reviews

    Dined on 18 December 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 4

    Cocktails and burrata salad were very good. The kitchen was very slow, and it took an hour before our entrees arrived.
    

    The CharlesResponded 4 days ago

    Hello, James, We're glad to hear that you enjoyed our cocktails and burrata salad! However, we're sorry to hear about the delay you experienced during your visit. We understand how frustrating that can be, and we apologize for the inconvenience. We strive to provide timely service to all our guests, and we're truly sorry that we fell short in this instance. We appreciate your patience and understanding, and we hope to provide you with a timelier experience in the future. We have personally reached out to you via Telephone, please reach back out to us, so we can make sure that we can mend this situation. Best, The Charles Management Team
    

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